Operations Manager

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    "url": "https://careers-eyesouthpartners.icims.com/jobs/9301/operations-manager/job",
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    "title": "Operations Manager",
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    "datePosted": "2024-06-06T08:27:29.733Z",
    "description": "<h2>Company Overview</h2>\n<p>At South Georgia North Florida Eye Partners, our purpose is to provide the highest level of eye care possible to each patient enhancing individual lifestyles and vision. We are committed through a highly skilled and compassionate team of Doctors providing services with leading-edge technology in efficient and cost effective manner. </p>\n<h2>Position Summary</h2>\n<p><strong>The Operations Manager works in conjunction with the Facility Administrator in overseeing administrative, financial, optical, and operational activities of the practice. </strong></p>\n<h2>Responsibilities</h2>\n<p><u>Operations Management</u></p>\n<ul>\n <li>Identifies opportunities for practice growth and revenue diversification through satellite offices, ambulatory surgery centers, or other ventures and ensures effective implementation and subsequent management of designated priorities.</li>\n <li>Monitors developments in the local market and provides recommendations regarding appropriate responses and strategies. Ensures implementation of planning and growth initiatives.</li>\n <li>Upholds the standards mandated by OSHA and ensures compliance within the practice. </li>\n <li>Partners with Facility Administrator to arrange, coordinate and manage the annual OSHA in-service review for the ACS.</li>\n <li>Maintains HIPAA compliance to ensure confidentiality and integrity of the practice.</li>\n <li>In partnership with the Facility Administrator, ensures operational and facility compliance measures are met.</li>\n <li>Works with Corporate Marketing team in the development and administration of ongoing marketing efforts to inform current and potential patients regarding practice services available; also monitors effectiveness of such efforts through appropriate measures and review.</li>\n <li>Assists with planning and coordinating practice events.</li>\n <li>Maintains positive and loyal relationships among referring specialists, actively solicits and resolves areas of concern, and provides appropriate training and coordination assistance for referring offices. </li>\n <li>Oversees all supply ordering and inventory management in all departments (non-clinic related)</li>\n <li>Oversees failing and outdated equipment to ensure optimal efficiencies and safety requirements (non-clinical related).</li>\n <li>Ensures timesheet authorization, PTO approvals and all required payroll reporting is completed in a timely manner.</li>\n <li>Manage all Dr PTO through the corporate Dr Tracking tool. </li>\n <li>Performs other duties and assumes various responsibilities as determined by the Facility Administrator and Regional Director of Operations. </li>\n <li>Coordinate office contracts and facilities maintenance (snow removal, lawn care, HVAC repairs, etc.)</li>\n <li>Assigns door and alarm codes and access level of PM and EMR modules.</li>\n <li>Works with vendors and contractors on installation and implementation of new workflows, equipment, and/or technologies. </li>\n <li>Oversees training of departments in new operations, processes and equipment.</li>\n <li>Contributes to the team effort by completing other tasks as needed. </li>\n</ul>\n<p> </p>\n<p><u>Financial Management </u></p>\n<ul>\n <li>Maintains appropriate oversight of practice financial operations as it relates to supply and optical purchasing, budgeting, and safekeeping of practice assets, and ensures optimal efficiency and profitability within the practice.</li>\n <li>Ensures key performance indicators are met across all departments.</li>\n <li>Meets with RDO and Facility Administrator on a regular basis to provide recommendations, reporting and insights. </li>\n <li>Provides day-to-day oversite and leadership to the AR team.</li>\n <li>Creates and maintains reports and dashboards with regard to operational analytics. </li>\n <li>Assists with Doctor Recruiting efforts in conjunction with Corporate Shared Services and Regional Director of Operations.</li>\n <li>Coordinates with Corporate Payroll to ensure accurate processing of bi-weekly payroll. </li>\n</ul>\n<p> </p>\n<p><u>Leadership Oversight</u></p>\n<ul>\n <li>Directly manages the designated departments inclusive but not limited to staff training and development. </li>\n <li>Ensures effective supervision and training of practice staff, encourages optimal performance, and maintains compliance with operating procedures and governmental regulations.</li>\n <li>Ensure timely and effective referring physician engagement and support.</li>\n <li>Fosters a positive work environment by communicating effectively across all departments (both clinical and non-clinical).</li>\n <li>Conduct monthly manager meetings.</li>\n <li>Serve as the Day 1 Contact for all new employees (onboarding) including I-9 verification, IT setup, general practice specific rules/processes/access/parking/uniforms etc. </li>\n <li>Escalates employee relations and other important human resource related matters to the Corporate HR Department.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>Bachelor’s degree required, (MBA preferred) </li>\n <li>3+ years of multi-site clinical management experience required; ASC experience strongly preferred. Ophthalmology a plus. </li>\n <li>Proven ability to thrive in a highly matrixed environment. </li>\n <li>Rational and analytical approach with a friendly disposition; ability to remain calm in difficult situations.</li>\n <li>Intermediate computer skills including Microsoft Office; Word, Excel, Outlook, and PowerPoint.</li>\n <li>Excellent interpersonal skills include the ability to interact effectively and professionally with individuals at all levels; both internal and external.</li>\n <li>Exercises sound judgment in responding to inquiries; understands when to route inquiries to the next level.</li>\n <li>Self-motivated with strong organizational skills and superior attention to detail.</li>\n <li>Must be able to manage multiple tasks/projects simultaneously within inflexible time frames; ability to adapt to frequent priority changes.</li>\n <li>Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility.</li>\n <li>Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams.</li>\n <li>Strong problem solving and negotiation skills.</li>\n <li>Ability to work with sensitive and confidential information on a daily basis. </li>\n</ul>\n<h2>Company Benefits</h2>\n<p>We offer a competitive benefits package to our employees:</p>\n<ul>\n <li>Medical</li>\n <li>Dental</li>\n <li>Vision</li>\n <li>401k w/ Match</li>\n <li>HSA/FSA</li>\n <li>Telemedicine</li>\n <li>Generous PTO Package</li>\n</ul>\n<p>We also offer the following benefits for FREE:</p>\n<ul>\n <li>Employee Discounts and Perks</li>\n <li>Employee Assistance Program</li>\n <li>Group Life/AD&D </li>\n <li>Short Term Disability Insurance </li>\n <li>Long Term Disability Insurance </li>\n</ul>\n<p>EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>\n<p> </p>",
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