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Bilingual Customer Service Rep.

B9d38e7d 603c 41cd 9597 3eea58a0edff 172396025 10646 · Chicago, Chicago, IL, US, Chicago, IL · Active · $17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB9d38e7d 603c 41cd 9597 3eea58a0edff 172396025 10646
TitleBilingual Customer Service Rep.
Normalized title-
Department / team-
LocationChicago, IL, United States
Work model-
Employment typeFull Time
Salary$17 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-26 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from B9d38e7d 603c 41cd 9597 3eea58a0edff 172396025 10646.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Chicago.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyB9d38e7d 603c 41cd 9597 3eea58a0edff 172396025 10646
Sourced93f5791-4775-4f87-ad68-f498920469ca
ATS providerADP Workforce Now Recruiting

Description

Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties. JOB SPECIFIC RESPONSIBILITIES: Provide exceptional customer experience. Call customers to advise about changes or cancellations of scheduled runs. Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all while providing outstanding customer service. Responsible for cash management and compliance. Operates cash register and/or credit card equipment. Sells and processes ticket orders via telephone, internet, and over the counter. Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box. Maintains a professional working relationship with partnering retail agencies. Completion of required documentation for transactions made with partnering retail agencies. Daily accurate reporting of tickets sold and cash collected. Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required. Greet visitors while following procedures in notifying employees or department the visitor/vendor is requesting to see. Utilize good judgment when confronted with the resolution of both internal and external conflict. Responsible for money transfer transactions Assist customers with luggage ID tags and transfer to luggage compartment Other duties as assigned. EXPERIENCE: 1 year of job-related experience Bilingual (Spanish/English) EDUCATION: High school diploma or equivalent

Full job record

Job IDa56868c2655e96c381fce967c83ae1fa373e7b60
Org ID55e160de-a4ab-443e-8b32-9afedd5f8f6c
Source IDd93f5791-4775-4f87-ad68-f498920469ca
Board IDd93f5791-4775-4f87-ad68-f498920469ca
Provideradp_workforcenow
Provider Job Key939196
TitleBilingual Customer Service Rep.
Normalized Title—
Statusactive
Activeyes
Location TextChicago, Chicago, IL, US, Chicago, IL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionIL
CityChicago
Salary RawUp to 16.60 (USD) Hourly
Salary Min0
Salary Max16.6
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b9d38e7d-603c-41cd-9597-3eea58a0edff&ccId=172396025_10646&lang=en_US&type=JS&jobId=939196&jwId=9202055323229_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b9d38e7d-603c-41cd-9597-3eea58a0edff&ccId=172396025_10646&lang=en_US&type=JS&jobId=939196&jwId=9202055323229_1
First Seen At2026-05-31 18:57:52Z
Last Seen At2026-06-06 12:26:53Z
Last Checked At2026-06-06 12:26:53Z
Last Changed At2026-06-06 12:26:53Z
Inactive At—
Source Posted At2026-05-26 15:16:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=b9d38e7d-603c-41cd-9597-3eea58a0edff|172396025_10646/date=2026-06-06/2026-06-06T12-26-52-949Z-89db22a2a850caca77fd3372f5cf5469ea4c7a9427ff2d061a757052457495b5.json
Event Fields
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  "last_changed_at": "2026-06-06T12:26:53.616Z",
  "active_status": "active"
}
Parsed Structured
{
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    "region": "IL",
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  "salary_min": 0,
  "inferred_at": "2026-06-06T12:26:53.582Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Chicago, Chicago, IL, US, Chicago, IL",
      "city": "Chicago",
      "region": "IL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
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  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><p data-pasted=\"true\">Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. &nbsp;This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR&#39;s are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. &nbsp;In some locations CSR will also perform Station Attendant duties. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><p><strong>JOB SPECIFIC RESPONSIBILITIES: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></p><ul><li>Provide exceptional customer experience.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Call customers to advise about changes or cancellations of scheduled runs.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all while providing outstanding customer service.</li><li>Responsible for cash management and compliance.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Operates cash register and/or credit card equipment.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Sells and processes ticket orders via telephone, internet, and over the counter.</li><li>Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Maintains a professional working relationship with partnering retail agencies.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Completion of required documentation for transactions made with partnering retail agencies.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Daily accurate reporting of tickets sold and cash collected.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Greet visitors while following procedures in notifying employees or department the visitor/vendor is requesting to see.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Utilize good judgment when confronted with the resolution of both internal and external conflict.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Responsible for money transfer transactions&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Assist customers with luggage ID tags and transfer to luggage compartment&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Other duties as assigned.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><p><strong>EXPERIENCE:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></p><ul><li>1 year of job-related experience&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Bilingual (Spanish/English)&nbsp;&nbsp;</li></ul><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><p><strong>EDUCATION:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></p><ul><li>High school diploma or equivalent &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p></div></div>\n",
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