Account Manager, Retail

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    "raw": "Brooklyn, New York, 11201-1099, United States",
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    "country": "United States",
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  "inferred_at": "2026-06-06T09:46:49.092Z",
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{
  "list_job": {
    "id": "145",
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    "location": {
      "city": "Brooklyn",
      "state": "New York"
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    "departmentId": "18598",
    "locationType": "2",
    "jobOpeningName": "Account Manager, Retail",
    "departmentLabel": "Retail",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Brooklyn",
      "state": "New York",
      "postalCode": "11201-1099",
      "addressCountry": "United States"
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    "datePosted": "2026-05-28",
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    "description": "<p><span style=\"font-weight: bold\">About Twelve</span><br>Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients—ranging from luxury fashion and beauty to leading lifestyle brands—trust us to deliver unforgettable experiences through beautifully executed product and packaging.</p>\n<p><span> </span></p>\n<p><span> </span><span style=\"font-weight: bold\"><span><span>Job Summary</span></span></span></p>\n<p><span><span>The Account Manager</span><span> at Twelve</span><br><span>is responsible for</span><span> overseeing all aspects of client management, from proactively managing briefs through production to cultivating and securing long-term partnerships. Acting as the primary </span><span>client</span><span> liaison, this role ensures seamless communication, alignment, and execution across internal teams, including creative, development, and production. The Account </span><span>Manage</span><span>r will drive strategic growth by </span><span>identifying</span><span> opportunities within client portfolios, leading RFP submissions, and nurturing new business relationships. With a focus on excellence, organization, and industry insight, this role demands a strategic thinker with </span><span>5</span><span>+ years of experience in the retail, beauty or luxury sectors.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Responsibilities </span></span></span><span> </span></p>\n<ul>\n<li><span><span>Proactively manage all new client briefs through production.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Efficiently manage all daily external client communication relating to active briefs through production.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure </span><span>timely</span><span> updates and alignment.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Lead the project management of all internal partners to respect Twelve’s expected response times and client’s ASL’s.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Track and cultivate new business </span><span>activity</span><span>, regularly engaging with prospective clients to develop partnerships and </span><span>identify</span><span> growth opportunities, and </span><span>providing</span><span> weekly status updates to stakeholders.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Continuously nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-ups.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Define and implement tailored client strategies to </span><span>identify</span><span> opportunities for growth, address client-specific challenges, and exceed sales and account targets.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proactively </span><span>identify</span><span> and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate </span><span>additional</span><span> opportunities for Twelve.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Lead RFP and tender submissions, </span><span>leveraging</span><span> internal resources to deliver compelling, competitive proposals and secure new opportunities.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitor industry trends and client feedback to inform strategy, </span><span>maintain</span><span> a competitive edge, and ensure Twelve’s solutions </span><span>remain</span><span> relevant and impactful.</span></span><span> </span><br></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><br></span></span></p>\n<p><span style=\"font-weight: bold\"><span><span>Requirements</span></span></span></p>\n<ul>\n<li><span><span>5</span><span>yrs+ experience in a similar role within the retail, beauty or luxury industry</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Highly analytical with the ability to think strategically and be a confident decision-make</span><span>r.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to manage multiple clients and multiple tasks efficiently in a professional and respectful manner.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Be a creative problem-solver who will tenaciously and autonomously </span><span>seek</span><span> and provide </span><span>viable</span><span> solutions to both internal and external challenges.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Negotiation skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Have a </span><span>pro-active</span><span>, can-do attitude across all areas of responsibilities.</span></span><span> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What You Can Expect:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Full-Time Benefits (Medical, Dental, Vision, Disability, Life)</span></li>\n<li><span style=\"font-size: 12pt\">Hybrid work environment</span></li>\n<li><span style=\"font-size: 12pt\">Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)</span></li>\n<li><span style=\"font-size: 12pt\">Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays</span></li>\n<li><span style=\"font-size: 12pt\">Paid Parental Leave</span></li>\n<li><span style=\"font-size: 12pt\">Family planning and wellness benefits</span></li>\n<li><span style=\"font-size: 12pt\">Summer Fridays</span></li>\n<li><span style=\"font-size: 12pt\">Discretionary Bonuses</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><em>Salary: $75 - $85k depending on experience</em></span></p>\n<p><span style=\"font-size: 12pt\"><em><br></em></span></p>\n<p><span style=\"font-size: 12pt\"><em>Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.</em></span></p>",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://twelvenyc.bamboohr.com/careers/145",
    "employmentStatusLabel": "Full-Time"
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