Technical Operations Specialist, Shipping and Receiving

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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">The Technical Operations Team is responsible for providing our clients with the equipment, tools, and technology they need to be successful. The Tech Ops Specialist will work closely with the Manager of Technical Operations to carry out day-to-day processes around QA, fulfillment, shipping/receiving, and maintenance of all box office hardware and rental equipment used by clients in the field. This position answers to the Manager of Technical Operations and Director of Equipment and Inventory.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"font-size:12.5pt;white-space:pre-wrap;\">This position is located in Henderson, NC and requires being on-site daily.</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:13.5pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:start;padding-left:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Job Duties</span></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Set up and test all box office equipment used by our 3,000+ clients in field, including point of sale terminals, ticket printers and ticket scanners</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Assist Tech Ops Coordinator with the tracking, organization and fulfillment of incoming equipment invoices and internal requests</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Adhere to strict shipping schedule, making sure all invoices are fulfilled accurately and all equipment arrives to our clients on time and on budget</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Become an \"expert user\" of all box office equipment, assist Tech Ops Coordinator with troubleshooting, maintenance and repairs</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Help maintain our inventory database by keeping excellent records, including check-ins, check-outs, and asset tracking of over 5500 pieces of rental equipment</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Complete software installations and updates for client computers as needed</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:13.5pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:start;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Job Requirements</span></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong communication and organizational skills</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Demonstrated ability to think critically and problem solve</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Works quickly and accurately, independently and as a team</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Computer hardware experience preferred</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Warehouse/Shipping experience preferred</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Must be able to lift heavy boxes of equipment - up to 50lbs</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Associate's Degree preferred</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"font-size:12.5pt;white-space:pre-wrap;\">Benefits</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Healthcare:</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;Etix offers competitive medical, dental, and vision coverage options for Etix team members and their eligible family members, including domestic partners.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Healthcare Financial Savings:&nbsp;</strong></b><span style=\"white-space:pre-wrap;\">Etix offers Flexible Spending Accounts (FSA), Limited Purpose Flexible Spending Accounts (LPFSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) in conjunction with our healthcare offerings.&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Financial Protection:&nbsp;</strong></b><span style=\"white-space:pre-wrap;\">Life insurance, AD&amp;D insurance, short-term disability, long-term disability and workers’ compensation are offered for eligible team members and paid by the company. Optional additional Life Insurance and AD&amp;D may be purchased to cover an employee, spouse, and/or child(ren).</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Retirement Planning:</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;Etix offers a 401k retirement savings plan with Fidelity Investments. Included in this program is financial planning and budgeting counseling.&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Vacations &amp; Holidays:</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;Everyone needs some time off from work to take care of personal business, enjoy a well-earned vacation, or just unwind from the demands of everyday life. At Etix, we offer Paid Time Off benefits in addition to paid company holidays.&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Parental Leave:&nbsp;</strong></b><span style=\"white-space:pre-wrap;\">Parental Leave is available to new Mothers and Fathers to help assist team members welcome a new child to their family.&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Work Attire Program:&nbsp;</strong></b><span style=\"white-space:pre-wrap;\">Etix offers an every day casual dress code. While on-site or with clients, business casual attire is preferred. 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