IT Service Specialist

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    "ShortDescriptionStr": "The IT Service Specialist manages IT activities and operations for the entire lifecycle of an IT service and / or IT business service (several IT services). Accountable for service satisfaction between Nokia's business functions and IT, ensuring IT value delivery.",
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    "ExternalDescriptionStr": "<p>As a IT Service Specialist &nbsp;acts as an internal function the developing, running, and maintaining of the IT systems and platforms Nokia is running on. Develops and maintains applications to meet the business needs of the organisation. Covers the performance and monitoring of day-to-day database and system activities as well as the provision of remote support to users regarding hardware and software problems.<br><br>ICT Management &amp; Operations (ICT) comprises the management of ICT systems and the support of services in response to business needs. Covers the entire lifecycle of an IT service and / or IT business service (several IT services) including operational performance. Contains provision of high quality and accurate implementation plans that optimise the effort used in implementing an ICT system release, fulfilling the functional and non-functional requirements in the solution concept. Ensures that ICT systems / software release will perform as intended, will be easy and cost-efficient to operate, modify or maintain, and that the selected testing approaches are optimal for Nokia's purposes. Contains provision of end-user support and ensures user efficiency by resolving problems and inquiries. Possibly provides application support according to the delivery process in business infrastructure / solution.</p>",
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    "CorporateDescriptionStr": "<div>\n <b>Advancing connectivity to secure a brighter world.</b>\n</div>\n<div>\n <p><span style=\"box-sizing: border-box;\">Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.&nbsp;</span></p>\n</div>\n<div>\n <a href=\"https://www.nokia.com/careers/life-at-nokia/\" target=\"_blank\" rel=\"nofollow\">Learn more about life at Nokia</a>.\n</div>\n<div style=\"\">\n <br/>\n</div>\n<div style=\"\">\n <br/>\n</div>\n<div style=\"\">\n <p style=\"\"><b>Our recruitment process</b></p>\n <p style=\"\">We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.</p>\n <p style=\"\">If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.</p>\n <p style=\"\">The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates.&nbsp;<a href=\"https://www.nokia.com/careers/#recruitment-process\" target=\"_blank\" rel=\"nofollow\" style=\"\">Discover more about the recruitment process at Nokia</a>.&nbsp;</p>\n</div>",
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    "InternalQualificationsStr": "<p><strong>Must - Have:</strong></p><ul><li>Bachelor's degree in IT engineering or equivalent with 5 - 7 years of experience in IT Service Management&nbsp;</li><li>Experience in <span data-teams=\"true\">Demand, Budget and cost management, Service delivery management - KPI/SLA monitoring and reporting, &nbsp;service documentation, service catalogs, project management, stakeholder relations, coordination, partner relations, escalation handling and Rootcause analysis</span></li><li><span data-teams=\"true\">Technical understanding of IT Platforms and IT Tool landscape of an ERP Eco-system&nbsp;</span></li><li>Strong communication skills, and your English is fluent</li><li><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt; line-height: 115%;\">Team Player</span></span></p><p>&nbsp;</p></li></ul><p><strong>Nice-to-Have:</strong></p><ul><li>TIL certification&nbsp;</li><li>Ability to work with people across different regions</li><li>Project demand management skills</li><li>Strong stakeholder management skills</li></ul>",
    "OrganizationDescriptionStr": "<div style=\"\">\n <div style=\"\">\n  Some of our benefits:\n </div>\n <ul style=\"\">\n  <li>Flexible and hybrid working schemes</li>\n  <li>A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)</li>\n  <li>Life insurance to all employees to provide peace of mind and financial security</li>\n  <li>Well-being programs to support your mental and physical health</li>\n  <li>Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)</li>\n  <li>Employee Growth Solutions to support your personalized career &amp; skills development</li>\n  <li>Diverse pool of Coaches &amp; Mentors to whom you have easy access</li>\n  <li>A learning environment which promotes personal growth and professional development - for your role and beyond</li>\n </ul>\n</div>\n<div style=\"\">\n <br/>\n</div>\n<div style=\"\">\n <a href=\"https://www.nokia.com/about-us/careers/our-locations/\" target=\"_blank\" rel=\"nofollow\" style=\"\">Learn about additional benefits in specific countries</a>.\n</div>",
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