Cloud Experience Delivery Manager

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    "country": "Canada",
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  "inferred_at": "2026-06-06T19:52:23.884Z",
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    "countries": [
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
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      "state": "Newfoundland and Labrador"
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    "jobOpeningName": "Cloud Experience Delivery Manager",
    "departmentLabel": "Cloud",
    "employmentStatusLabel": "Employee - Full Time"
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    "location": {
      "city": "St. John's",
      "state": "Newfoundland and Labrador",
      "postalCode": "A1C 1A9",
      "addressCountry": "Canada"
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    "datePosted": "2026-04-27",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>C</span><span>loud</span><span> </span><span>Experience Manager</span></span></span><span> </span></p>\n<p><span><span>Full Time/Permanent </span></span><span> </span></p>\n<p><span><span>Required Location: </span><span>St. John’s, NL</span><span> </span></span><span> (Hybrid: Office and Work-from-Home St. John's, NL)</span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Make </span><span>our </span><span>cloud delivery feel seamless, confident, and controlled.</span></span></span><span><span> </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span><span>As </span><span>Cloud </span><span>Experience Manager, you will </span><span>own</span><span> the end</span><span>-to-end client experience for cloud service delivery — from quoting and implementation through go-live and support transition. This role is equal </span><span>parts</span><span> coordination, leadership, and customer advocacy</span><span> – </span><span>including</span><span> both delivery leadership and operational ownership</span><span>.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Headquartered in St. John’s, NL, </span><span>you’ll</span><span> lead a delivery team and collaborate across sales, engineering, delivery, and operations to support clients across North America, the United Kingdom, and global locations.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>The Role</span></span></span><span><span> </span></span><span> </span></p>\n<p><span><span>You’ll</span><span> sit at the center of </span><span>cloud</span><span> delivery execution, service operations, and customer experience — driving alignment across teams and acting as the primary owner of the delivery experience. Your focus is ensuring cloud solutions are delivered smoothly, </span><span>meet</span><span> commercial and operational expectations, and transition successfully into live production with minimal friction.</span><span> </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Responsibilities</span></span></span><span><span> </span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Own the </span><span>end</span></span></span><span>‑</span><span style=\"font-weight: bold\"><span><span>to</span></span></span><span>‑</span><span style=\"font-weight: bold\"><span><span>end</span><span> cloud delivery and </span><span>go</span></span></span><span>‑</span><span style=\"font-weight: bold\"><span><span>live</span><span> experience</span></span></span><span><span>, ensuring smooth</span><span> and</span><span> predictable customer launches</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Partner with sales</span></span></span><span><span> to </span><span>align delivery timelines, scope, and customer expectations.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Central lead for customer d</span><span>elivery experience</span><span>,</span></span></span><span><span> coordinating across sales, engineering, delivery, and operations</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Lead customer communication</span><span>s</span></span></span><span><span> during critical moments</span><span> and escalations with</span><span> </span><span>professionalism</span><span>, transparency, and a solutions-focused approach</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Ensure production readiness</span></span></span><span><span> through established standards for validation, documentation, handover, and </span><span>early</span></span><span>‑</span><span><span>life</span><span> support</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Advocate for customers</span></span></span><span><span> during </span><span>key </span><span>moments, especially</span><span> implementation and</span><span> go-live. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Track delivery</span><span> outcomes</span><span> and </span><span>continuously improve </span></span></span><span><span>workflows,</span><span> processes</span><span>, and</span><span> delivery standards</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Monitor</span><span> </span><span>SLA performance </span><span>post</span><span> </span><span>go</span></span></span><span>‑</span><span style=\"font-weight: bold\"><span><span>live</span></span></span><span><span>, proactively </span><span>identifying</span><span> and addressing service risks</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<p><span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What Success Looks Like:</span></span></span><span><span> </span></span><span> </span></p>\n<ul>\n<li><span><span>Smooth, well-coordinated customer go-lives</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Consistent </span><span>SLA</span><span> achievement and service quality</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Clear ownership </span><span>and fewer</span><span> internal and external</span><span> escalations</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong </span><span>customer </span><span>confidence and </span><span>trust in delivery and operations</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Timely</span><span>, proactive,</span><span> and transparent communications</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<p><span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Who You Are:</span></span></span><span><span> </span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Experience </span><span>in </span><span>cloud, technology, or service delivery</span><span> leadership</span></span></span><span><span> with a strong customer experience </span><span>mindset</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Proven </span><span>success managing </span><span>implementation</span><span>s</span><span>, onboarding, </span><span>go</span></span></span><span>‑</span><span style=\"font-weight: bold\"><span><span>live</span><span>, or service delivery </span><span>programs</span></span></span><span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Skilled at</span><span> coordinat</span><span>ing cross-functional teams</span></span></span><span><span> across sales,</span><span> engineering,</span><span> delivery, and operations</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Experienced leader</span><span> with direct reports</span></span></span><span><span>, </span><span>and a focus on</span><span> coaching, </span><span>accountability, and </span><span>prioritization</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Strong </span><span>customer-facing</span><span> </span><span>communicator</span></span></span><span><span>, </span><span>particularly </span><span>during high impact events </span><span>and escalations</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Comfortable </span><span>owning </span><span>delivery outcomes</span></span></span><span><span> and act</span><span>ing as the </span><span>central point</span><span> of accountability.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Ability to collaborate</span></span></span><span><span> across North American,</span><span> UK</span><span>, and other global</span><span> stakeholders</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience </span><span>with</span><span> Azure or AWS cloud quoting tools is</span><span> considered</span><span> a</span><span>n asset</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Flexibility to support after-hours or holiday work of the team when </span><span>required</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>About Us</span></span></span><span><span> </span></span><span> </span></p>\n<p><span><span>At Vision33, </span><span>we’re</span><span> forward-thinkers. We deliver cloud-based ERP and business solutions through experienced consultants and trusted technology partners. With an award-winning global team and responsive support, we help organizations run smarter and grow faster. </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<ul>\n<li><span><span>Global Reach: 400+ experts helping businesses succeed around the world. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven Impact: Cloud solutions that boost efficiency, lasting growth and sustainable financial success.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Trusted Expertise: 1,500+ mid-market and enterprise customers count on us to modernize how they work. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Culture That Clicks: We put people first — supporting our customers, empowering our team, and celebrating wins together. </span></span><span> </span></li>\n</ul>\n<p><span><span> </span></span><span> </span></p>\n<p><span><span>For more information on our company, our culture, our benefits, and more, please visit our website at </span></span><a href=\"https://www.vision33.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>www.vision33.com</span></span></a><span><span> </span></span><span> </span></p>",
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    "jobOpeningName": "Cloud Experience Delivery Manager",
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    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://vision33.bamboohr.com/careers/132",
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}