Customer Delivery Partner

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    "id": "2734",
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    "location": {
      "city": "Bradford",
      "state": "West Yorkshire"
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    "jobOpeningName": "Customer Delivery Partner",
    "departmentLabel": "Sapphire Utility Solutions Support Functions",
    "employmentStatusLabel": "Permanent Full Time"
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    "location": {
      "city": "Bradford",
      "state": "West Yorkshire",
      "postalCode": "BD6 2SZ",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-03-12",
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    "description": "<p><span style=\"font-weight: bold\">Customer Delivery Partner</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Location:</span> Bradford, Yorkshire (with future co‑location at a client site in Leeds)</p>\n<p><span style=\"font-weight: bold\">Salary: </span>up to £30,000</p>\n<p><span style=\"font-weight: bold\">Hours:</span> 37.5 hours a week, Monday - Friday <br><span style=\"font-weight: bold\">Company:</span> Lanes Group</p>\n<p><br></p>\n<p>Are you organised, detail‑driven and passionate about delivering great customer outcomes? Do you enjoy working at the heart of operations, where no two days are the same?</p>\n<p><br></p>\n<p>We’re looking for a <span style=\"font-weight: bold\">Customer Delivery Partner</span> to join our growing team, supporting a key client and playing a vital role in ensuring work is set up right first time. You’ll act as a trusted link between the client, planning teams and field operations, helping to keep work flowing smoothly and customers informed at every stage.</p>\n<p><span style=\"font-weight: bold\">What You’ll Be Doing</span></p>\n<p><br></p>\n<p>As a <span style=\"font-weight: bold\">Customer Delivery Partner</span> you’ll be central to making sure work is set up right first time. You’ll act as a key link between the client, planning teams and field operations—helping ensure accurate information, efficient scheduling and positive customer outcomes.</p>\n<p>You’ll:</p>\n<ul>\n<li>Be a main point of contact for the client, supporting clear communication and strong working relationships.</li>\n<li>Review and validate work requests, ensuring everything is ready to progress smoothly.</li>\n<li>Proactively resolve missing or unclear information to avoid delays and rework.</li>\n<li>Track trends and quality in work promotion, helping identify improvements and solutions.</li>\n<li>Support customer queries and escalations, working collaboratively to achieve the best outcomes.</li>\n<li>Maintain accurate records within works management systems.</li>\n<li>Contribute to meetings, projects and improvement initiatives that help drive operational performance.</li>\n</ul>\n<p>Over time, the role will be based alongside the client in their new Leeds office, offering greater collaboration and development opportunities.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<p>We’re keen to hear from people who:</p>\n<ul>\n<li>Thrive in a fast‑paced, operational environment.</li>\n<li>Have excellent attention to detail and a “right first time” mindset.</li>\n<li>Are confident communicators with a strong customer focus.</li>\n<li>Can prioritise effectively and make decisions under pressure.</li>\n<li>Are organised, proactive and comfortable juggling multiple tasks.</li>\n<li>Have good IT skills, particularly Microsoft Excel.</li>\n</ul>\n<p>Experience in the utilities sector, wastewater operations, or managing work involving customer access and traffic management is a plus—but not essential. We’re more interested in your attitude, capability and potential to grow.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why Join Us?</span></p>\n<ul>\n<li>A varied and engaging role where your work makes a real difference.</li>\n<li>Opportunities to develop your skills and build a long‑term career.</li>\n<li>Exposure to key clients and senior stakeholders.</li>\n<li>A supportive team environment that values improvement and innovation.</li>\n<li>The chance to be part of work that supports major AMP8 objectives.</li>\n</ul>\n<p>If you’re looking for a role where you can take ownership, build relationships and grow your operational expertise, we’d love to hear from you.</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">This position is open to Internal and External candidates.  Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.</span></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 13px\">Lanes -<span> </span></span></span><span style=\"font-size: 13px\">https://www.lanesgroup.com/#our_group</span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 13px\">Lanes I -<span> </span></span></span><span style=\"font-size: 13px\">https://lanes-infra.com/</span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 13px\">SUS  -<span> </span></span></span><span style=\"font-size: 13px\">https://sus.co.uk/</span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 13px\">Clearflow -</span></span><span style=\"font-size: 13px\">https://www.clearflowltd.com/</span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 13px\">AQS -<span> </span></span></span><span style=\"font-size: 13px\">https://aqsenvironmentalsolutions.ie/</span></p>\n<p><em><span style=\"font-size: 13px\"> </span></em></p>\n<p><em><span style=\"font-size: 13px\">We are an equal opportunities employer and welcome applications from under-represented members of the community.</span></em></p>\n<p><em><span style=\"font-size: 13px\">Strictly no agencies please</span></em></p>\n<p><br></p>\n<p>LAN</p>\n<p> </p>",
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    "jobOpeningName": "Customer Delivery Partner",
    "departmentLabel": "Sapphire Utility Solutions Support Functions",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://lanesgroup.bamboohr.com/careers/2734",
    "employmentStatusLabel": "Permanent Full Time"
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