Guest Service Representative - Part Time (Horseshoe Hammond)

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  "salary_period": "hour",
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    "Title": "Guest Service Representative - Part Time (Horseshoe Hammond)",
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    "JobFunction": "Caesars Rewards Representative",
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        "LocationName": "Horseshoe Hammond"
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    "ExternalDescriptionStr": "<p style=\"margin-bottom: 0px; margin-top: 0px;\">&nbsp;</p><div>Promotes Caesars Rewards programs and card membership as well as the overall Horseshoe property.&nbsp; Assist guests with new card signups, updating account information, replacing cards, and any loyalty card member requests.&nbsp; Consistently demonstrates superior customer service skills by displaying outlined service behaviors.&nbsp; Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.&nbsp; Creates an atmosphere of luck and celebrates guests’ wins.&nbsp; Is ready to serve and is informed of daily information- has proficient knowledge of promotions and property events.&nbsp; Builds relationships by greeting guests with a warm, friendly verbal greeting.&nbsp; Anticipates needs and provides fast, flawless service.&nbsp; Checks for satisfaction and effectively resolves service breakdowns when they exist.&nbsp; Provides a warm farewell and thanks guests for visiting.</div>",
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    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana.&nbsp; Horseshoe boasts more than 2,100 slot machines and over 100 table games.&nbsp; Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger.&nbsp; Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!<br/>",
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    "ExternalQualificationsStr": "<ul style=\"list-style-type: disc;\"><li>Must be 21 years of age or older</li><li>Proficient in English verbal and written</li><li>High School diploma or GED required.&nbsp;</li><li>Analytical skills and customer service orientation required.&nbsp;</li><li>Must have the ability to make sound decisions in providing complimentary items based on tracked play.&nbsp;</li><li>Excellent interpersonal, communication, team building and problem-solving skills required.&nbsp;</li><li>Ability to perform multiple tasks in an efficient manner.&nbsp;</li><li>Experience in data input, able to type 25 words per minute.&nbsp;</li><li>You must have 3-5 years of customer service experience.</li><li>Flexible to work various shifts, weekends, and holidays</li><li>Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.</li><li>Access to the vessel is required.</li></ul><p><strong>ADDITIONAL REQUIREMENTS</strong></p><ul style=\"list-style-type: disc;\"><li>Must be able to lift/carry objects up to 40 pounds.</li><li>The ability to resolve stressful situations.&nbsp;</li><li>Ensures that behavior and appearance follow established standards.&nbsp;</li><li>Must have the ability to make sound decisions in providing complimentary items based on tracked play.&nbsp;</li><li>Excellent interpersonal, communication, team building and problem-solving skills required.&nbsp;</li><li>Must be able to listen and respond to visual and aural cues.</li><li>Routine standing and walking; frequent reaching, bending, stooping and carrying/handling/ moving.</li><li>Must be able to work in a loud and smoky environment.</li><li>Must be able to work in warm/cold temperatures and/or weather conditions.</li><li>Must be able to stand/walk for 6-10 hours of your shift.</li><li>Must be able to bend, reach, push, pull and stretch repetitively.</li><li>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.&nbsp;</li></ul>",
    "InternalQualificationsStr": "<ul style=\"list-style-type: disc;\"><li>Must be 21 years of age or older</li><li>Proficient in English verbal and written</li><li>High School diploma or GED required.&nbsp;</li><li>Analytical skills and customer service orientation required.&nbsp;</li><li>Must have the ability to make sound decisions in providing complimentary items based on tracked play.&nbsp;</li><li>Excellent interpersonal, communication, team building and problem-solving skills required.&nbsp;</li><li>Ability to perform multiple tasks in an efficient manner.&nbsp;</li><li>Experience in data input, able to type 25 words per minute.&nbsp;</li><li>You must have 3-5 years of customer service experience.</li><li>Flexible to work various shifts, weekends, and holidays</li><li>Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.</li><li>Access to the vessel is required.</li></ul><p><strong>ADDITIONAL REQUIREMENTS</strong></p><ul style=\"list-style-type: disc;\"><li>Must be able to lift/carry objects up to 40 pounds.</li><li>The ability to resolve stressful situations.&nbsp;</li><li>Ensures that behavior and appearance follow established standards.&nbsp;</li><li>Must have the ability to make sound decisions in providing complimentary items based on tracked play.&nbsp;</li><li>Excellent interpersonal, communication, team building and problem-solving skills required.&nbsp;</li><li>Must be able to listen and respond to visual and aural cues.</li><li>Routine standing and walking; frequent reaching, bending, stooping and carrying/handling/ moving.</li><li>Must be able to work in a loud and smoky environment.</li><li>Must be able to work in warm/cold temperatures and/or weather conditions.</li><li>Must be able to stand/walk for 6-10 hours of your shift.</li><li>Must be able to bend, reach, push, pull and stretch repetitively.</li><li>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.&nbsp;</li></ul>",
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    "primaryLocationCoordinates": [
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        "Longitude": "-87.50893",
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    "ExternalResponsibilitiesStr": "<ul style=\"list-style-type: disc;\"><li>Answers inquiries by clarifying desired information; researching, locating, and providing information.&nbsp;</li><li>Solicits and identifies new gaming customers for the Caesars Rewards program.&nbsp;</li><li>Offer our guest our signature Visa’s and the benefits of having one of our cards</li><li>Maintains customer information, assuring the highest standards of data entry and confidentiality.&nbsp;</li><li>Provide superior level of guest service.&nbsp;</li><li>Maintain extensive knowledge of products, services, promotions, and programs.&nbsp;</li><li>Communicates with guests, peers, and leadership effectively and professionally.&nbsp;&nbsp;</li><li>Responds promptly and discreetly to guest inquiries or concerns.</li><li>Ensure that high limit players are recognized and acknowledged&nbsp;</li><li>Update account information through CMS, Experience and PKMS&nbsp;</li><li>Act as a guest liaison, handle issues &amp; resolve situations to ensure smooth operations and excellent customer service.&nbsp;</li><li>Follow all submissions, SOPs, and IGC requirement&nbsp;</li><li>Responsible for fostering a fun environment.&nbsp;</li><li>Responsible for being gracious to all guests and co-workers.&nbsp;</li><li>Responsible for promoting a positive influence in the community and participating in company-sponsored events.&nbsp;</li><li>Ensures that behavior and appearance follow established standards.&nbsp;</li><li>Maintains a professional work environment with management and staff.&nbsp;</li><li>Must be willing to help with promotions, when needed.</li><li>All other duties assigned by management.&nbsp;</li><li>ROP $19/HR</li></ul>",
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