Wellness Department Lead

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    "requisitionDescription": "<div><p><strong>*Opportunity for promotion*</strong></p><p id=\"isPasted\"><strong>Company Overview</strong></p><p>Established in 1929, Heinen&rsquo;s<strong>&nbsp;</strong>is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen&rsquo;s operates 23 locations &ndash; 19 in the Cleveland, Ohio area and 4 in the Chicago, Illinois market &ndash; supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.</p><p>Our culture is rooted in an <em>associate-first philosophy</em>, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.</p><p><strong>Role Description</strong></p><p>The Wellness Lead at Heinen&rsquo;s serves as a trusted resource and advocate for customers seeking guidance on their health and wellness journeys. With a genuine passion for wellbeing, this individual provides expert customer service, product recommendations, and personalized consultations. Heinen&rsquo;s supports the continued growth of the Wellness Lead through ongoing training and nutrition education led by the Chief Medical Officer and Chief Registered Dietitian to ensure alignment with the company&rsquo;s health and wellness philosophy.</p><p>The Wellness Lead is responsible for engaging with customers, maintaining the Wellness Resource Center, and executing merchandising and inventory control to support department success.</p><p><strong>Key Responsibilities</strong></p><ul><li>Participate in ongoing professional development and training provided by Heinen&rsquo;s Chief Medical Officer and Chief Registered Dietitian.</li><li>Deliver prompt, courteous, and knowledgeable customer service with a focus on health education and personalized wellness support.</li><li>Guide and empower customers to make informed, healthy lifestyle choices.</li><li>Utilize and maintain proficiency in the HIPAA-compliant software system used for client engagement.</li><li>Maintain well-stocked, clean, and organized shelves; ensure proper product rotation and accurate signage.</li><li>Design and execute in-store displays and collaborate with grocery management on product merchandising.</li><li>Manage product ordering, inventory control, and shrink reduction for the wellness department.</li><li>Process returns and damaged merchandise in accordance with company policies.</li><li>Maintain a safe, clean, and welcoming environment within the Wellness Resource Center.</li><li>Plan, coordinate, and host in-store seminars and customer-facing wellness events.</li><li>Represent Heinen&rsquo;s at select community and offsite events, as needed.</li></ul><p><strong>Qualifications</strong></p><ul><li>High school diploma or equivalent required.</li><li>Bachelor&rsquo;s degree in a wellness-related field (e.g., Nutrition, Health Sciences) preferred.</li><li>Minimum of 2 years&rsquo; experience in retail, wellness, or customer-facing operations preferred.</li><li>Excellent communication, interpersonal, and organizational skills.</li><li>Strong sense of initiative, resilience, and professionalism.</li><li>Demonstrates adaptability, enthusiasm, and a collaborative spirit.</li><li>Culturally competent and able to support customers from diverse backgrounds.</li><li>Ability to work independently and manage time effectively.</li><li>Proficient in Microsoft Office, internet applications, and other business software tools.</li><li>Willingness to travel between Chicago-area store locations and to Cleveland for business meetings.</li><li>Flexibility to work a non-traditional five-day workweek, including weekends and occasional evenings as required.</li></ul><p>&nbsp;</p><p id=\"isPasted\"><strong><u>Illinois Benefits Information</u></strong></p><ol><li>Retirement Plan<ul><li>Company-sponsored 401k plan for eligible full-time and part-time associates. &nbsp;5% company match.</li></ul></li><li>Healthcare Benefits<ul><li>Medical and Pharmacy coverage for full-time associates.</li><li>Flexible Spending and Health Savings Account options, as well as Commuter Benefit options.</li><li>Company-provided Dental and Vision coverage for full-time and part-time associates.&nbsp;</li></ul></li><li>Paid Time Off<ul><li>Paid Time Off, including paid sick time.</li></ul></li><li>Insurance<ul><li>Company-paid life, short and long-term disability insurance.</li></ul></li><li>Work-Life Balance<ul><li>Flexible schedules.</li><li>Biweekly scheduling for better work predictability.</li><li>Closed on 7 major holidays.</li></ul></li><li>Growth and Development<ul><li>Daily professional development and growth opportunities, including leadership development for all associates.</li></ul></li><li>Wellbeing<ul><li>Company-provided associate assistance program.</li><li>Family, Parental and Personal Leave options.</li></ul></li><li>Discounts<ul><li>20% discount on Heinen&#39;s products.</li></ul></li></ol><p><br></p><p><em>Heinen&rsquo;s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.&nbsp;</em></p></div>\n<br/>Sunday-Saturday work week. Scheduled days and times vary.<br/><br/>Schedules written 2 weeks in advance.<br/>Full-time, 40 hours per week.",
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