Resident Experience Coordinator

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    "requisitionDescription": "<div><div><p id=\"isPasted\"><strong>SUMMARY OF JOB:</strong></p><p>The Household Coordinator has the primary responsibility of enhancing the resident&rsquo;s quality of life and working closely with the Nursing Coordinator to effectively manage the household by providing leadership and vision. &nbsp;The Household Coordinator has overall responsibility for the non-clinical functions of the household. &nbsp;The Household Coordinator works closely with the Nursing Coordinator to ensure regulatory compliance, nurture a resident-directed culture, strengthen the ability of the household to grow as a separate effective household and promote individual and team learning. &nbsp;The Household Coordinator works cooperatively with residents, coworkers, families, visitors and volunteers to create a positive and pleasant environment for each household.</p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></p><ul><li>Provide leadership by serving as a role model for the Portrait of a Villa Employee, maintaining professionalism, supporting a learning environment, collaborating with other Household Coordinators, and mentoring and guiding other household members.</li><li>Mentor other Household Coordinators in his/her area of expertise, as needed.</li><li>Create and maintain a sense of welcome and a sense of home by continually ensuring that all practices support a person-centered environment.</li><li>Work in partnership with the Nursing Coordinator to develop and maintain a quality work team that will best support the needs of the residents by:<ol><li>Recruiting and selecting staff for the household</li><li>Scheduling staff appropriately to ensure that the household has adequate coverage to provide the care and services that the residents require&nbsp;</li><li>Promoting empowerment of team members</li><li>Monitoring team member performance and providing feedback through coaching, counseling and timely performance evaluations</li><li>Building support and rapport among team members</li><li>Developing and participating in team problem solving methods</li><li>Celebrating individual and team success</li><li>Sourcing outside resources for the household as needed (e.g. maintenance)</li></ol></li><li>Enhance relationships in the household through shared activities of living; promote compassionate services among the team by offering emotional and psychological support to all, and evaluating the successes and needs of the household.</li><li>Complete annual compliance and HIPAA training and exhibits behavior as set forth by the Code of Compliance in the performance of their duties.</li><li>Adhere to the Organization&rsquo;s Policies and Procedures regarding the Compliance Program of the organization and is timely in reporting any possible concerns.</li><li>Follow all local, state and federal regulations as they pertain to their position.</li><li>Adhere to the Organization&rsquo;s Policies and Procedures covering Privacy and Security in the Compliance with HIPAA regulations.</li><li>Attend monthly in-services as required.</li><li>Perform other duties assigned as related to the essential functions of the position.</li></ul><p><strong>STANDARDS OF EXCELLENCE</strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"top\" style=\"width: 29.1667%;\"><p><strong>STANDARD</strong></p></td><td valign=\"top\" style=\"width: 70.8333%;\"><p><strong>EXPECTATION</strong></p></td></tr><tr><td style=\"width: 29.1667%;\"><p>Spirit of Unity and Teamwork</p></td><td style=\"width: 70.8333%;\"><p>Willing to assist and support co-workers; flexible to a change in work assignment; participate in team meetings; value the contributions of all and include all in decisions that will affect them.</p></td></tr><tr><td style=\"width: 29.1667%;\"><p>Respect</p></td><td style=\"width: 70.8333%;\"><p>Recognize the dignity and value of each person; appreciate, embrace and celebrate diversity; speak to others and about others in a kind manner; respond to and give direction with emotional control; maintain privacy and confidentiality in personal matters; always knock on the door before entering a room; treat the property of others carefully and responsibly.</p></td></tr><tr><td style=\"width: 29.1667%;\"><p>Spirit of Hospitality and Relationship Building</p></td><td style=\"width: 70.8333%;\"><p>Greet each person I meet; welcome new residents, families and co-workers; courteous and friendly in manner; build positive relationships.</p></td></tr><tr><td style=\"width: 29.1667%;\"><p>Communication</p></td><td style=\"width: 70.8333%;\"><p>Listen attentively to others and respond respectfully; share important information with those that need to know; address concerns with the appropriate persons and work with them together to resolve the concerns.</p></td></tr><tr><td style=\"width: 29.1667%;\"><p>Responsibility, Sense of Ownership and Stewardship</p></td><td style=\"width: 70.8333%;\"><p>Assumes responsibility for the Villa&rsquo;s reputation; open to new ideas and new approaches to the job.</p></td></tr><tr><td style=\"width: 29.1667%;\"><p>Compassionate Care and Service</p></td><td style=\"width: 70.8333%;\"><p>Respond to residents needs in a timely manner; take time to speak with family members; give timely feedback to persons who express concerns; foster a healing environment within the Villa community</p></td></tr></tbody></table><p>&nbsp;</p><p><strong>EDUCATIONAL REQUIREMENTS:</strong></p><ul><li>Minimum Bachelor&rsquo;s Degree or equivalent combination of degree and certifications.&nbsp;</li></ul><p><strong>EXPERIENCE/KNOWLEDGE/SKILLS:</strong></p><ul><li>Knowledge of regulations and guidelines for long term care as appropriate</li><li>Experience using computer systems such as Microsoft Office</li><li>Knowledge of management practices and procedures</li><li>Experience supervising staff preferred</li><li>Ability to interact with staff on all levels.</li></ul><ul type=\"disc\"><li>Completion of cross training for life enrichment, housekeeping, and laundry as required</li><li>Completion of cross training for household homemaking, including food service and food handling (ServeSafe or equivalent) desired</li></ul><ul><li>Experience in working in the field of long term care with the aging population preferred.</li><li>Understand needs of an aging population.</li><li>Commitment to person-directed principles and values</li><li>Commitment to supporting a resident&rsquo;s independence, autonomy, and honoring their decision-making capability within the constraints of their cognitive and/or physical decline.</li><li>Flexibility to adapt to a changing environment.</li></ul><p><strong>PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:</strong></p><ul><li>Moderate to heavy physical effort<ol><li>Lift/carry up to 50 lbs.</li></ol></li><li>Balance of sedentary/mobility work<ol><li>Frequent kneeling/stooping/crouching/reaching/bending</li><li>Frequently moves/lifts supplies or equipment</li><li>Frequently transfers and repositions residents</li></ol></li><li>Ability to communicate verbally</li><li>Reading/seeing/writing requires far and near visual acuity, field vision, and color vision to read written communications</li><li>Must be able to write legibly</li></ul><p>Eye-hand coordination and finger dexterity to perform the duties of a Household Coordinator</p><p>#SJVH123</p></div></div>\n",
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