Senior Manager, Professional Services

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">The Opportunity</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>The Senior Manager, Professional Services plays a pivotal role in leading the successful delivery of implementation projects across Euna’s product lines. This role bridges strategic planning and operational execution, ensuring high-quality service delivery, client satisfaction, and team performance. The Senior Manager will oversee multiple Professional Services teams, drive process improvements, and collaborate cross-functionally to support scalable growth and customer success. This role reports directly to the Director of Professional Services.</span><span> </span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> <span style=\"color: var(--gray10,#222)\"> </span></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Responsibilities</span> </span><br></p>\n<ul>\n<li><span><span>Lead, coach, and develop teams of m</span><span>anagers and individual contributors</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Oversee the planning, execution, and delivery of complex implementation projects, ensuring they meet scope, timeline, and budget expectations.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure consistent application of project management methodologies and tools (e.g., Cloud Coach).</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Act as an escalation point for project risks and client concerns.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Partner with the Director of Professional Services to define and execute departmental strategies.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Drive improvements in service delivery processes, resource planning, and reporting.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Contribute to the development of standardized Statements of Work (SOWs) and onboarding frameworks.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Work closely with Sales, Customer Success, Product, and Support teams to ensure seamless transitions and alignment on client outcomes.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Participate in pre-sales solutioning and scoping discussions as needed.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Build strong relationships with key clients and stakeholders.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure a client-centric approach to delivery that supports long-term success and retention.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Champion customer retention through consistent and high-quality engagement practices.</span></span><br></li>\n<li><span>Support career development and performance management aligned with departmental goals.</span><span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with customer success platforms (e.g., Totango, Salesforce, Zendesk) or the ability to quickly learn.</span></li>\n<li><span><span>7</span><span>+ years of experience in Professional Services, including 3+ years in a leadership role.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven<span> </span></span><span>track record</span><span><span> </span>of managing enterprise SaaS implementations.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong understanding of project management principles (PMP certification preferred).</span></span><br></li>\n<li><span>Experience with Cloud Coach or similar PSA tools.</span><span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Knowledge, Skills, Abilities Preferred:</span></p>\n<ul>\n<li><span><span>Excellent communication, leadership, and stakeholder management skills.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to thrive in a fast-paced, evolving environment.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong problem-solving and analytical skills.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience with CRM, ERP, or other enterprise software implementations, particularly<span> </span></span><span>GovTech</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Comfortable adapting to diverse customer business processes.</span></span><span> </span></li>\n<li><span><span>Highly organized, focused, and persistent in achieving<span> </span></span><span>objectives</span><span>.</span></span><br></li>\n<li><span>Collaborative team player who values feedback and continuous improvement.</span><span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">AI Mindset at Euna Solutions</span><br>We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.</p>\n<p>If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">What It's Like to Work at Euna Solutions</span><br><br>At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.  </p>\n<p><br></p>\n<p>Here are some of the perks that Euna employees enjoy:  </p>\n<p>💵 Competitive wages  <br>We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  </p>\n<p>🧘‍♀️ Wellness days  <br>What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.  </p>\n<p>🙌 Community Engagement Committee  <br>At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  </p>\n<p>🕰 Flexible workday  <br>We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  </p>\n<p>💰 Benefits  <br>Ask us for a copy of our health and dental benefits!  </p>\n<p>🎉 Culture committee  <br>Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  <br> </p>\n<p><span style=\"font-weight: bold\">About Euna Solutions</span></p>\n<p>Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit <a href=\"https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eunasolutions.com%2F&amp;data=05%7C02%7Ckristina.benassi%40eunasolutions.com%7Cfcd044b121d74c41663508dd9fc0066d%7Cc9323cffc6ee49fb9b13d1098e7c8cd7%7C0%7C0%7C638842369328737914%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=n8ZDWnhT6SRt4m1zHE5DSRijZ3W%2BXAZMotu4WJqf%2F%2FE%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\">www.eunasolutions.com.</a>   </p>\n<p>Please visit our website: <a href=\"https://eunasolutions.com/careers/\" target=\"_blank\" rel=\"noopener noreferrer\">https://eunasolutions.com/careers/</a> and check out our LinkedIn Pages <a href=\"https://www.linkedin.com/company/eunasolutions/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.linkedin.com/company/eunasolutions/</a> <em> </em>  </p>\n<p>We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.  </p>\n<p><br><em>For any inquiries or requests regarding accessibility at Euna Solutions, please email</em><em> </em><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><em>[email protected]</em></a><em> or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.</em>  </p>\n<p> </p>",
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