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Remote Helpdesk Support

16dacedb 7a98 4245 99e5 71caf71992fa 19000101 000001 · Albuquerque, NM, US, Albuquerque, NM; Santa Fe, NM, US, Santa Fe, NM · Remote · Active · $21 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company16dacedb 7a98 4245 99e5 71caf71992fa 19000101 000001
TitleRemote Helpdesk Support
Normalized title-
Department / team-
LocationAlbuquerque, NM, United States
Work modelRemote / Remote
Employment type-
Salary$21 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-12 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 16dacedb 7a98 4245 99e5 71caf71992fa 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Albuquerque.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company16dacedb 7a98 4245 99e5 71caf71992fa 19000101 000001
Sourcebcb8a68e-1e71-432d-b5af-24beeb8cd877
ATS providerADP Workforce Now Recruiting

Description

ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico. Pay Rate: $21.00 per hour, with weekly pay. Start Date: ASAP End Date: June 30, 2026 Schedule: Monday – Friday; 8:00am – 5:00pm Location: Remote position but the candidate MUST live in Albuquerque or Santa Fe. Introduction & Purpose This Statement of Work (SOW) outlines the responsibilities, deliverables, and terms for a remote helpdesk resource to support the Professional Development Information System (PDIS). The resource will handle initial intake via email and manage all work through FreshService IT Service Management (ITSM). Scope of Work The helpdesk personnel will: Respond to PDIS-related inquiries received via email. Create and manage tickets in FreshService ITSM for all requests. Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation. Escalate complex issues to Tier 2 or appropriate technical teams. Maintain accurate documentation of all interactions and resolutions in FreshService. Objectives Ensure timely and accurate support for PDIS users, improve user satisfaction, and maintain compliance with organizational standards. Roles & Responsibilities Helpdesk Personnel: Provide Tier 1 support, manage tickets, escalate issues. ECECD IT Team: Provide Tier 2 support and technical resolution. Supervisor: Monitor performance and approve escalations. Deliverables Timely response to all incoming PDIS support emails. Accurate ticket creation and updates in FreshService. Weekly status report summarizing ticket volume, resolution times, and escalations. Tools & Access FreshService ITSM account, secure email access, PDIS knowledge base and documentation. Compliance & Confidentiality Adhere to ECECD data privacy and security policies. Maintain confidentiality of all user information. Resource Qualifications Experience in IT helpdesk support, familiarity with FreshService ITSM, strong communication and customer service skills, and ability to work remotely. Reporting Requirements Weekly reports to Deputy CIO or designated supervisor, including ticket metrics and performance summary. ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Full job record

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Org IDffe1ff4b-0b3d-4a60-b98d-58deeb66762d
Source IDbcb8a68e-1e71-432d-b5af-24beeb8cd877
Board IDbcb8a68e-1e71-432d-b5af-24beeb8cd877
Provideradp_workforcenow
Provider Job Key544588
TitleRemote Helpdesk Support
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Statusactive
Activeyes
Location TextAlbuquerque, NM, US, Albuquerque, NM; Santa Fe, NM, US, Santa Fe, NM
Department—
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Employment Type—
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNM
CityAlbuquerque
Salary RawUp to 21 (USD) Hourly
Salary Min0
Salary Max21
Salary CurrencyUSD
Salary Periodhour
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=16dacedb-7a98-4245-99e5-71caf71992fa&ccId=19000101_000001&lang=en_US&type=JS&jobId=544588&jwId=9201214997216_1
First Seen At2026-05-31 18:53:04Z
Last Seen At2026-06-06 12:58:56Z
Last Checked At2026-06-06 12:58:56Z
Last Changed At2026-06-06 12:58:56Z
Inactive At—
Source Posted At2026-05-12 16:10:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\">ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico.</p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;margin-left: 0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Pay Rate: $21.00 per hour, with weekly pay.</strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Start Date: ASAP</strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>End Date: June 30, 2026</strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Schedule: Monday &ndash; Friday; 8:00am &ndash; 5:00pm</strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Location: Remote position but the candidate MUST live in Albuquerque or Santa Fe.</strong></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Introduction &amp; Purpose</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>This Statement of Work (SOW) outlines the responsibilities, deliverables, and terms for a remote helpdesk resource to support the Professional Development Information System (PDIS). The resource will handle initial intake via email and manage all work through FreshService IT Service Management (ITSM).</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Scope of Work</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>The helpdesk personnel will:</p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;margin-left: 0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Respond to PDIS-related inquiries received via email.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Create and manage tickets in FreshService ITSM for all requests.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Escalate complex issues to Tier 2 or appropriate technical teams.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Maintain accurate documentation of all interactions and resolutions in FreshService.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Objectives</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Ensure timely and accurate support for PDIS users, improve user satisfaction, and maintain compliance with organizational standards.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Roles &amp; Responsibilities</strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;margin-left: 0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Helpdesk Personnel: Provide Tier 1 support, manage tickets, escalate issues.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>ECECD IT Team: Provide Tier 2 support and technical resolution.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Supervisor: Monitor performance and approve escalations.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Deliverables</strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;margin-left: 0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Timely response to all incoming PDIS support emails.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Accurate ticket creation and updates in FreshService.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Weekly status report summarizing ticket volume, resolution times, and escalations.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Tools &amp; Access</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>FreshService ITSM account, secure email access, PDIS knowledge base and documentation.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Compliance &amp; Confidentiality</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Adhere to ECECD data privacy and security policies. Maintain confidentiality of all user information.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Resource Qualifications</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Experience in IT helpdesk support, familiarity with FreshService ITSM, strong communication and customer service skills, and ability to work remotely.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Reporting Requirements</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Weekly reports to Deputy CIO or designated supervisor, including ticket metrics and performance summary.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.</p><div><div class=\"fr-view\"><div><div class=\"fr-view\"><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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        },
        "aliasNames": []
      },
      {
        "address": {
          "cityName": "Santa Fe",
          "postalCode": "87507",
          "countrySubdivisionLevel1": {
            "codeValue": "NM"
          }
        },
        "nameCode": {
          "shortName": " Santa Fe, NM, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/544588?cid=16dacedb-7a98-4245-99e5-71caf71992fa&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 13675
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/a4d46fe259f3a241910d8dcbea6452a74fe75890?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/ffe1ff4b-0b3d-4a60-b98d-58deeb66762dJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/bcb8a68e-1e71-432d-b5af-24beeb8cd877JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/a4d46fe259f3a241910d8dcbea6452a74fe75890/eventsJSON

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