Customer Service Representative (Illinois)

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    "requisitionDescription": "<div><div><p data-pasted=\"true\"><strong>Summary</strong>: The Customer Service Representative, reporting to the Illinois Customer Service Manager, is directly responsible for providing support to customers. Acts as a liaison between customers, operations, and sales team. &nbsp;</p><p data-pasted=\"true\">Interact with customers daily to drive, develop, and expand our presence. Independently communicate product knowledge, order fulfillment, request for information, general inquiries, etc.&nbsp;</p><p>Act as a liaison between customers, operations, and sales. &nbsp;Process customer inquiries in a timely fashion. Support <em>Anderson Process Core Values</em>: Growth, Expertise, Embrace Change, Teamwork, &amp; Community.&nbsp;</p><p><strong>Essential Duties and Responsibilities:</strong></p><ul type=\"disc\"><li>Process quotes, orders, and RMAs in a timely and accurate manner.</li><li>Coordinate with Engineering and Sales on inquiries which require involvement from both groups.</li><li>Prioritize, respond to and flag incoming phone calls, e-mail messages and faxes.</li><li>Maintain client relationships by providing exemplary customer experience, empathy, and professionalism.</li><li>Attend product training sessions to support department and business goals.</li><li>Support teamwork and communication within department and organization.</li><li>Other duties as assigned.</li></ul><p><strong>Education/Skills/Experience:</strong></p><p><strong>Minimal Requirements:</strong></p><ul type=\"disc\"><li>High school diploma or equivalent.</li><li>Strong attention to detail and high standards of work quality.</li><li>Excellent communication skills, multi-tasking, and problem-solving ability.</li><li>Excellent interpersonal skills; professional and outgoing personality.</li></ul><p><strong>Preferred Requirements:</strong></p><ul type=\"disc\"><li>Associate or Bachelor&rsquo;s degree.</li><li>Pump, industrial hose, or filter experience.</li><li>Customer service experience in the industrial equipment industry.</li><li>P21 (Prophet/Epicor), and/or equivalent ERP system usage.</li><li>2+ years customer service experience, working in a call center or professional office environment.&nbsp;</li><li>Willingness to take on new challenges and seek out opportunities to improve business operations.&nbsp;</li></ul><p><strong>Physical Requirements:</strong></p><p>To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. &nbsp;A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.</p><p>&nbsp;</p><p><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Anderson Process is an Equal Opportunity Employer</strong></p></div></div>\n",
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