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Home › Companies › A1731642 4f0e 464c Ad88 77143edade54 168116268141 2638 › Shift Lead

Shift Lead

A1731642 4f0e 464c Ad88 77143edade54 168116268141 2638 · AG Parlor #0002, Arroyo Grande, CA, US, Arroyo Grande, CA; Sacramento, Sacramento, ca, CG, Sacramento, ca; SM Parlor #0003, Santa Maria, CA, US, Santa Maria, CA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA1731642 4f0e 464c Ad88 77143edade54 168116268141 2638
TitleShift Lead
Normalized title-
Department / team-
LocationCA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2021-09-12 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

CompanyA1731642 4f0e 464c Ad88 77143edade54 168116268141 2638
Source2ac4aa62-ed06-46fa-a2dc-1099d07a98ce
ATS providerADP Workforce Now Recruiting

Description

Job description About Us Established in 2003, Doc Burnstein’s Ice Cream Lab, in an old-fashioned ice cream parlor concept committed to serving premium quality products while having memorable experiences in a nostalgic atmosphere. With over 32 traditional and original flavors to choose from in a whimsical, family-friendly environment, fans of all ages will cherish the memories they make and hold dear at Doc Burnstein’s Ice Cream Lab parlors. Summary We are currently looking for versatile, intelligent and energetic parlor employees, with a passion for delivering outstanding service to join our professional and friendly team. This person will be responsible for providing passionate and attentive service delivery to all guests according to our service standards in order to ensure guest satisfaction. As the Shift Lead you will work alongside a small team and oversee the overarching aspects of the ice cream parlor. We’ll expect you to lead by example and uplift our employees during busy moments in our fast-paced environment. To be successful in this role, you’ll need supervisory skills and experience in both front and back operations of the parlor. We want you to know how to various areas of the parlor all the while being able to check in with customers to ensure that the parlor operates efficiently and profitably while maintaining the company’s mission and quality of service while on shift. Ultimately, you will ensure our parlor runs smoothly and guests are having fun and creating nothing but great memories! Responsibilities: Accountable for accuracy of cash register and register procedures Acts as a liaison between team members and management Advise management with any employee member’s performance issues Aid in daily and weekly equipment cleaning and maintenance Aid in ensuring all orders are received and effective stored and practice proper product rotation Assigning duties to other employees & directing completion of duties. Keeps employees busy with parlor-related activities or releases employees early. Assist in the orientation and training of new employees Ensure guests are attended to in a courteous and friendly manner and swift resolution is given to their issues and complaints. Ensure opening and/or closing duties are completed efficiently and thoroughly Ensuring a pleasant guest environment is maintained. Have thorough product knowledge Monitoring inventory and ensuring that parlor is stocked on food supplies and other parlor essentials are adequately stocked. Overseeing product preparation, presentation, and storage to ensure compliance with food health and safety regulations. Participate in staff and management meetings Promote the Doc Burnstein’s brand in the local community Responding efficiently and accurately to guest complaints. Personal Characteristics Required: Guest Service - Able to deal with unhappy guest in a way that creates a happy & returning guest Creative Initiative - Able to find ways to complete required tasks most efficiently, pass on time-saving ideas to others, and improve the working environment for all Team Leadership - Train & direct other staff in service to guests and completion of duties Required Education and Experience: 3 years of experience working in a retail or hospitality setting. High school diploma or GED Proven experience working as a Supervisor, Team Lead, Shift Leader in the hospitality or retail/food industry. Associates degree in Business Administration or Hospitality is advantageous. Qualifications & Personal Attributes: The ability to work in a fast-paced environment. Knowledgeable in essential food service standards, equipment and processes Have a high level of accuracy and attention to details Punctual Organized Enthusiastic Able to take initiative and work unsupervised Team oriented Friendly disposition Demonstrates personal integrity and honesty Able to problem solve Great communication skills Time management skills Proven team builder Physical Demands While performing the duties of this job, the employee is regularly required to talk, hear and read. This is largely an active role; the ability to work in a fast-paced environment is required. This would require the ability to stand for extended periods. The employee must occasionally lift and/or move up to 40lbs. The employee is frequently required to stand; walk; use hands to finger, handle or feel and reach with hands and arms. Additional Information We thank all applicants for their interest; however, only qualified candidates will be contacted for an interview. Doc Burnstein’s Ice Cream Lab welcomes diversity in the workplace and encourages application form all qualified individuals. To request any accommodations you may require in order to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) contact hr at docburnsteins.com to discuss your needs.

Full job record

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Provideradp_workforcenow
Provider Job Key410283
TitleShift Lead
Normalized Title—
Statusactive
Activeyes
Location TextAG Parlor #0002, Arroyo Grande, CA, US, Arroyo Grande, CA; Sacramento, Sacramento, ca, CG, Sacramento, ca; SM Parlor #0003, Santa Maria, CA, US, Santa Maria, CA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionCA
City—
Salary Raw—
Salary Min—
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Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a1731642-4f0e-464c-ad88-77143edade54&ccId=168116268141_2638&lang=en_US&type=JS&jobId=410283&jwId=9200134421734_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a1731642-4f0e-464c-ad88-77143edade54&ccId=168116268141_2638&lang=en_US&type=JS&jobId=410283&jwId=9200134421734_1
First Seen At2026-05-31 18:26:20Z
Last Seen At2026-06-06 12:14:04Z
Last Checked At2026-06-06 12:14:04Z
Last Changed At2026-06-06 12:14:04Z
Inactive At—
Source Posted At2021-09-12 07:33:00Z
Source Updated At—
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    "requisitionDescription": "\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <h4 style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin-top: 0px; margin-bottom: 0px; padding-top: 1.5rem; font-size: 18px; line-height: 1.5; color: rgb(45, 45, 45); border-top-width: 1px; border-top-style: solid; border-top-color: rgb(118, 118, 118); border-bottom-width: 0px;'>Job description</h4><div style='font-size: 16px; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; padding-top: 1rem; padding-bottom: 1rem; word-wrap: break-word; caret-color: rgb(75, 75, 75); color: rgb(75, 75, 75);'><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\"><u>About Us</u></p><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\">Established in 2003, Doc Burnstein&rsquo;s Ice Cream Lab, in an old-fashioned ice cream parlor concept committed to serving premium quality products while having memorable experiences in a nostalgic atmosphere.</p><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\">With over 32 traditional and original flavors to choose from in a whimsical, family-friendly environment, fans of all ages will cherish the memories they make and hold dear at Doc Burnstein&rsquo;s Ice Cream Lab parlors.</p><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\"><u>Summary</u><br>We are currently looking for versatile, intelligent and energetic parlor employees, with a passion for delivering outstanding service to join our professional and friendly team. This person will be responsible for providing passionate and attentive service delivery to all guests according to our service standards in order to ensure guest satisfaction.</p><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\">As the Shift Lead you will work alongside a small team and oversee the overarching aspects of the ice cream parlor. We&rsquo;ll expect you to lead by example and uplift our employees during busy moments in our fast-paced environment.</p><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\">To be successful in this role, you&rsquo;ll need supervisory skills and experience in both front and back operations of the parlor. We want you to know how to various areas of the parlor all the while being able to check in with customers to ensure that the parlor operates efficiently and profitably while maintaining the company&rsquo;s mission and quality of service while on shift.</p><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\">Ultimately, you will ensure our parlor runs smoothly and guests are having fun and creating nothing but great memories!</p><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\"><strong>Responsibilities:</strong></p><ul style='font-family: \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin-right: 0px; margin-left: 0px; padding: 0px; font-size: 0.875rem; letter-spacing: 0px; line-height: 1.43;'><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Accountable for accuracy of cash register and register procedures</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Acts as a liaison between team members and management</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Advise management with any employee member&rsquo;s performance issues</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Aid in daily and weekly equipment cleaning and maintenance</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Aid in ensuring all orders are received and effective stored and practice proper product rotation</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Assigning duties to other employees &amp; directing completion of duties. Keeps employees busy with parlor-related activities or releases employees early.</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Assist in the orientation and training of new employees</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Ensure guests are attended to in a courteous and friendly manner and swift resolution is given to their issues and complaints.</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Ensure opening and/or closing duties are completed efficiently and thoroughly</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Ensuring a pleasant guest environment is maintained.</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Have thorough product knowledge</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Monitoring inventory and ensuring that parlor is stocked on food supplies and other parlor essentials are adequately stocked.</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Overseeing product preparation, presentation, and storage to ensure compliance with food health and safety regulations.</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Participate in staff and management meetings</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Promote the Doc Burnstein&rsquo;s brand in the local community</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Responding efficiently and accurately to guest complaints.</li></ul><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\"><strong>Personal Characteristics Required:</strong></p><ul style='font-family: \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin-right: 0px; margin-left: 0px; padding: 0px; font-size: 0.875rem; letter-spacing: 0px; line-height: 1.43;'><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Guest Service - Able to deal with unhappy guest in a way that creates a happy &amp; returning guest</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Creative Initiative - Able to find ways to complete required tasks most efficiently, pass on time-saving ideas to others, and improve the working environment for all</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Team Leadership - Train &amp; direct other staff in service to guests and completion of duties</li></ul><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\"><strong>Required Education and Experience:</strong></p><ul style='font-family: \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin-right: 0px; margin-left: 0px; padding: 0px; font-size: 0.875rem; letter-spacing: 0px; line-height: 1.43;'><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>3 years of experience working in a retail or hospitality setting.</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>High school diploma or GED</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Proven experience working as a Supervisor, Team Lead, Shift Leader in the hospitality or retail/food industry.</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Associates degree in Business Administration or Hospitality is advantageous.</li></ul><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\"><strong>Qualifications &amp; Personal Attributes:</strong></p><ul style='font-family: \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin-right: 0px; margin-left: 0px; padding: 0px; font-size: 0.875rem; letter-spacing: 0px; line-height: 1.43;'><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>The ability to work in a fast-paced environment.</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Knowledgeable in essential food service standards, equipment and processes</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Have a high level of accuracy and attention to details</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Punctual</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Organized</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Enthusiastic</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Able to take initiative and work unsupervised</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Team oriented</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Friendly disposition</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Demonstrates personal integrity and honesty</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Able to problem solve</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Great communication skills</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Time management skills</li><li style='font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; list-style: disc inside !important;'>Proven team builder</li></ul><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\"><u>Physical Demands</u><br>While performing the duties of this job, the employee is regularly required to talk, hear and read. This is largely an active role; the ability to work in a fast-paced environment is required. This would require the ability to stand for extended periods. The employee must occasionally lift and/or move up to 40lbs. The employee is frequently required to stand; walk; use hands to finger, handle or feel and reach with hands and arms.</p><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\"><u>Additional Information</u><br>We thank all applicants for their interest; however, only qualified candidates will be contacted for an interview.</p><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\">Doc Burnstein&rsquo;s Ice Cream Lab welcomes diversity in the workplace and encourages application form all qualified individuals. To request any accommodations you may require in order to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) contact hr at docburnsteins.com to discuss your needs.</p><p style=\"margin-bottom: 10px; font-size: 14px; letter-spacing: 0px; line-height: 1.5; color: rgb(45, 45, 45);\"><br></p></div>\n    </div>\n  \n",
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