Account Manager

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    "description": "<p><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><strong>Company Overview</strong></u></span></span></span></p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Core Bank is a high-performing, tech-forward community bank serving Omaha and Kansas City. Guided by our vision to be high-performing, solutions-based, and tech-forward, we combine trusted relationships with modern tools to deliver smarter, faster, and more personalized banking. Our culture—what we call our <i>Recipe for Awesome</i>—makes Core Bank more than a place to work or bank; it’s a place where people grow, solutions thrive, and together we build better. If you want to help us build something remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore </span><a href=\"http://www.corebankcareers.com/\" style=\"font-size:13px;\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"color:#000000;\">www.corebankcareers.com</span></a><span style=\"color:#000000;\">.</span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Position Summary</u></strong></span></span></span></p>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Core Bank's Partner Banking division CoreX delivers sponsor and embedded banking solutions to fintechs and software companies, and we do it with the responsiveness, precision, and high-touch service that sets us apart. As Account Manager, you are the engine behind that promise.</span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">This role owns the Partner relationship from post-sale through the full program lifecycle: due diligence, onboarding, and ongoing success. You'll be the face of CoreX to our Partners — the person they turn to when they need answers, when something needs to get done, and when they want a strategic thought partner who genuinely understands their business. You'll work at the intersection of relationship management, payments operations, compliance coordination, and cross-functional execution, all with a focus on delivering an exceptional Partner experience while moving at the speed of fintech.</span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">This role is a strong fit for someone who is customer-obsessed, highly organized, tech-forward, and energized by variety. No two days look alike, and that's the point.</span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Summary of essential job functions:</strong></span></span></span></p>\n\n<p style=\"margin-top:16px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Partner Relationship Management</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Own a portfolio of Partner relationships end-to-end, serving as the primary point of contact and trusted advisor throughout the full program lifecycle from post-sale through due diligence, onboarding, and ongoing monitoring.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Lead Partner due diligence, including document collection, review coordination, and issue resolution, ensuring a smooth and timely process.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Facilitate ongoing relationship management and strategy calls, proactively identifying opportunities to strengthen the partnership and anticipate Partner needs before they become issues.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Own Partner communication channels — including Slack — ensuring timely, professional, and substantive responses that reflect Core Bank's commitment to a high-touch partnership experience.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Participate in Partner kick-off and onboarding calls, setting the tone for a strong, collaborative working relationship from day one.</span></span></span></li>\n</ul>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Payments &amp; Program Operations</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Own payment-related workflows, including limit requests, transaction reviews, and monitoring trends, ensuring accuracy and alignment with program requirements.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support program configuration in workflow systems (e.g., CRM), including pricing, rates, and limits.</span></span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate with the Program Director and Fintech Operations to ensure alignment on partner performance, escalating needs appropriately and driving coordinated outcomes across program execution and payment-related workstreams.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Drive resolution of outstanding compliance, monitoring, and operational items to meet service level agreements (SLAs) and program requirements.</span></span></span></li>\n</ul>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Cross-Functional Coordination</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Lead cross-functional alignment with Risk, Compliance, Operations, and Technology to support partner needs, resolve issues, and move initiatives forward.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Act as a liaison between Financial Crimes/Compliance and Partners to resolve issues including KYB/KYC documentation requirements, transaction monitoring requests, outstanding documentation needs, and marketing reviews.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist in the preparation of Partner memos and other program documentation.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Communicate and collaborate with the Division's technology partner to enhance the relationship and surface product improvement opportunities.</span></span></span></li>\n</ul>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Continuous Improvement</b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proactively identify workflow inefficiencies and recommend solutions that improve scalability and Partner experience.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Continuously seek ways to exceed Partner expectations — asking \"what can we do better?\" and taking ownership of the answer.</span></span></span></li>\n</ul>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Regular attendance is required.</span></span></span></p>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Other activities, duties or responsibilities that are required of the employee may be assigned.</span></span></span></p>",
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No two days look alike, and that's the point.\\n\\n \\n\\nSummary of essential job functions:\\n\\nPartner Relationship Management\\n\\n\\n\\tOwn a portfolio of Partner relationships end-to-end, serving as the primary point of contact and trusted advisor throughout the full program lifecycle from post-sale through due diligence, onboarding, and ongoing monitoring.\\n\\tLead Partner due diligence, including document collection, review coordination, and issue resolution, ensuring a smooth and timely process.\\n\\tFacilitate ongoing relationship management and strategy calls, proactively identifying opportunities to strengthen the partnership and anticipate Partner needs before they become issues.\\n\\tOwn Partner communication channels — including Slack — ensuring timely, professional, and substantive responses that reflect Core Bank's commitment to a high-touch partnership experience.\\n\\tParticipate in Partner kick-off and onboarding calls, setting the tone for a strong, collaborative working relationship from day one.\\n\\n\\nPayments &amp; Program Operations\\n\\n\\n\\tOwn payment-related workflows, including limit requests, transaction reviews, and monitoring trends, ensuring accuracy and alignment with program requirements.\\n\\tSupport program configuration in workflow systems (e.g., CRM), including pricing, rates, and limits.\\n\\tCollaborate with the Program Director and Fintech Operations to ensure alignment on partner performance, escalating needs appropriately and driving coordinated outcomes across program execution and payment-related workstreams.\\n\\tDrive resolution of outstanding compliance, monitoring, and operational items to meet service level agreements (SLAs) and program requirements.\\n\\n\\nCross-Functional Coordination\\n\\n\\n\\tLead cross-functional alignment with Risk, Compliance, Operations, and Technology to support partner needs, resolve issues, and move initiatives forward.\\n\\tAct as a liaison between Financial Crimes/Compliance and Partners to resolve issues including KYB/KYC documentation requirements, transaction monitoring requests, outstanding documentation needs, and marketing reviews.\\n\\tAssist in the preparation of Partner memos and other program documentation.\\n\\tCommunicate and collaborate with the Division's technology partner to enhance the relationship and surface product improvement opportunities.\\n\\n\\nContinuous Improvement\\n\\n\\n\\tProactively identify workflow inefficiencies and recommend solutions that improve scalability and Partner experience.\\n\\tContinuously seek ways to exceed Partner expectations — asking \\\"what can we do better?\\\" and taking ownership of the answer.\\n\\n\\nRegular attendance is required.\\n\\nOther activities, duties or responsibilities that are required of the employee may be assigned.QualificationsEducation and Experience\\n\\n\\n\\tHigh school diploma or equivalent\\n\\t2–3 years of experience in fintech or banking, with knowledge of payments, operations, and/or treasury services. \\n\\tBackground in customer-facing roles strongly preferred; business banking relationship experience is a plus. \\n\\tWorking knowledge of Program Management, Partner Banking, Embedded Banking, Sponsor Banking, and Banking as a Service (BaaS) — or a demonstrated ability to get up to speed quickly in a fast-moving environment.\\n\\n\\n \\n\\nRequired Skills/Abilities/Knowledge\\n\\n\\n\\tAlignment with Core Bank’s Purpose, Vision, and Values.\\n\\tCustomer-centric mindset with a genuine passion for delivering exceptional service and finding a way to get to \\\"yes.\\\" \\n\\tStrong multitasker with the ability to manage competing priorities across a dynamic portfolio without losing attention to detail. \\n\\tCollaborative communicator — comfortable working across teams and with external partners, building trust without formal authority. \\n\\tTech-forward and agile; comfortable with CRM platforms, digital communication tools, and an evolving technology stack. \\n\\tResponsive and nimble — able to pivot quickly when Partner or business needs shift, and always with a sense of urgency. \\n\\tSolutions-oriented; sees obstacles as opportunities and takes initiative to resolve issues before they escalate.\\n\\n\\n \\n\\nCore Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.\",\"responsibilities\":\"Company Overview\\n\\nCore Bank is a high-performing, tech-forward community bank serving Omaha and Kansas City. Guided by our vision to be high-performing, solutions-based, and tech-forward, we combine trusted relationships with modern tools to deliver smarter, faster, and more personalized banking. Our culture—what we call our Recipe for Awesome—makes Core Bank more than a place to work or bank; it’s a place where people grow, solutions thrive, and together we build better. If you want to help us build something remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com.\\n\\n \\n\\nPosition Summary\\n\\nCore Bank's Partner Banking division CoreX delivers sponsor and embedded banking solutions to fintechs and software companies, and we do it with the responsiveness, precision, and high-touch service that sets us apart. As Account Manager, you are the engine behind that promise.\\n\\n \\n\\nThis role owns the Partner relationship from post-sale through the full program lifecycle: due diligence, onboarding, and ongoing success. You'll be the face of CoreX to our Partners — the person they turn to when they need answers, when something needs to get done, and when they want a strategic thought partner who genuinely understands their business. You'll work at the intersection of relationship management, payments operations, compliance coordination, and cross-functional execution, all with a focus on delivering an exceptional Partner experience while moving at the speed of fintech.\\n\\n \\n\\nThis role is a strong fit for someone who is customer-obsessed, highly organized, tech-forward, and energized by variety. No two days look alike, and that's the point.\\n\\n \\n\\nSummary of essential job functions:\\n\\nPartner Relationship Management\\n\\n\\n\\tOwn a portfolio of Partner relationships end-to-end, serving as the primary point of contact and trusted advisor throughout the full program lifecycle from post-sale through due diligence, onboarding, and ongoing monitoring.\\n\\tLead Partner due diligence, including document collection, review coordination, and issue resolution, ensuring a smooth and timely process.\\n\\tFacilitate ongoing relationship management and strategy calls, proactively identifying opportunities to strengthen the partnership and anticipate Partner needs before they become issues.\\n\\tOwn Partner communication channels — including Slack — ensuring timely, professional, and substantive responses that reflect Core Bank's commitment to a high-touch partnership experience.\\n\\tParticipate in Partner kick-off and onboarding calls, setting the tone for a strong, collaborative working relationship from day one.\\n\\n\\nPayments &amp; Program Operations\\n\\n\\n\\tOwn payment-related workflows, including limit requests, transaction reviews, and monitoring trends, ensuring accuracy and alignment with program requirements.\\n\\tSupport program configuration in workflow systems (e.g., CRM), including pricing, rates, and limits.\\n\\tCollaborate with the Program Director and Fintech Operations to ensure alignment on partner performance, escalating needs appropriately and driving coordinated outcomes across program execution and payment-related workstreams.\\n\\tDrive resolution of outstanding compliance, monitoring, and operational items to meet service level agreements (SLAs) and program requirements.\\n\\n\\nCross-Functional Coordination\\n\\n\\n\\tLead cross-functional alignment with Risk, Compliance, Operations, and Technology to support partner needs, resolve issues, and move initiatives forward.\\n\\tAct as a liaison between Financial Crimes/Compliance and Partners to resolve issues including KYB/KYC documentation requirements, transaction monitoring requests, outstanding documentation needs, and marketing reviews.\\n\\tAssist in the preparation of Partner memos and other program documentation.\\n\\tCommunicate and collaborate with the Division's technology partner to enhance the relationship and surface product improvement opportunities.\\n\\n\\nContinuous Improvement\\n\\n\\n\\tProactively identify workflow inefficiencies and recommend solutions that improve scalability and Partner experience.\\n\\tContinuously seek ways to exceed Partner expectations — asking \\\"what can we do better?\\\" and taking ownership of the answer.\\n\\n\\nRegular attendance is required.\\n\\nOther activities, duties or responsibilities that are required of the employee may be assigned.\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CORE BANK\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=9CA99487D8356F7350CCC3261A76B832\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"Remote\",\"addressLocality\":\"Remote\",\"addressRegion\":\"NE\",\"postalCode\":68118,\"addressCountry\":\"USA\"}},\"qualifications\":\"Education and Experience\\n\\n\\n\\tHigh school diploma or equivalent\\n\\t2–3 years of experience in fintech or banking, with knowledge of payments, operations, and/or treasury services. \\n\\tBackground in customer-facing roles strongly preferred; business banking relationship experience is a plus. \\n\\tWorking knowledge of Program Management, Partner Banking, Embedded Banking, Sponsor Banking, and Banking as a Service (BaaS) — or a demonstrated ability to get up to speed quickly in a fast-moving environment.\\n\\n\\n \\n\\nRequired Skills/Abilities/Knowledge\\n\\n\\n\\tAlignment with Core Bank’s Purpose, Vision, and Values.\\n\\tCustomer-centric mindset with a genuine passion for delivering exceptional service and finding a way to get to \\\"yes.\\\" \\n\\tStrong multitasker with the ability to manage competing priorities across a dynamic portfolio without losing attention to detail. \\n\\tCollaborative communicator — comfortable working across teams and with external partners, building trust without formal authority. \\n\\tTech-forward and agile; comfortable with CRM platforms, digital communication tools, and an evolving technology stack. \\n\\tResponsive and nimble — able to pivot quickly when Partner or business needs shift, and always with a sense of urgency. \\n\\tSolutions-oriented; sees obstacles as opportunities and takes initiative to resolve issues before they escalate.\\n\\n\\n \\n\\nCore Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.\",\"experienceRequirements\":\"Education and Experience\\n\\n\\n\\tHigh school diploma or equivalent\\n\\t2–3 years of experience in fintech or banking, with knowledge of payments, operations, and/or treasury services. \\n\\tBackground in customer-facing roles strongly preferred; business banking relationship experience is a plus. \\n\\tWorking knowledge of Program Management, Partner Banking, Embedded Banking, Sponsor Banking, and Banking as a Service (BaaS) — or a demonstrated ability to get up to speed quickly in a fast-moving environment.\\n\\n\\n \\n\\nRequired Skills/Abilities/Knowledge\\n\\n\\n\\tAlignment with Core Bank’s Purpose, Vision, and Values.\\n\\tCustomer-centric mindset with a genuine passion for delivering exceptional service and finding a way to get to \\\"yes.\\\" \\n\\tStrong multitasker with the ability to manage competing priorities across a dynamic portfolio without losing attention to detail. \\n\\tCollaborative communicator — comfortable working across teams and with external partners, building trust without formal authority. \\n\\tTech-forward and agile; comfortable with CRM platforms, digital communication tools, and an evolving technology stack. \\n\\tResponsive and nimble — able to pivot quickly when Partner or business needs shift, and always with a sense of urgency. \\n\\tSolutions-oriented; sees obstacles as opportunities and takes initiative to resolve issues before they escalate.\\n\\n\\n \\n\\nCore Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.\",\"industry\":\"Banking\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b><u>Education and Experience</u></b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:8px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">High school diploma or equivalent</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">2–3 years of experience in fintech or banking, with knowledge of payments, operations, and/or treasury services. </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Background in customer-facing roles strongly preferred; business banking relationship experience is a plus. </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Working knowledge of Program Management, Partner Banking, Embedded Banking, Sponsor Banking, and Banking as a Service (BaaS) — or a demonstrated ability to get up to speed quickly in a fast-moving environment.</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b><u>Required Skills/Abilities/Knowledge</u></b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:8px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Alignment with Core Bank’s Purpose, Vision, and Values.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Customer-centric mindset with a genuine passion for delivering exceptional service and finding a way to get to \"yes.\" </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong multitasker with the ability to manage competing priorities across a dynamic portfolio without losing attention to detail. </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborative communicator — comfortable working across teams and with external partners, building trust without formal authority. </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Tech-forward and agile; comfortable with CRM platforms, digital communication tools, and an evolving technology stack. </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Responsive and nimble — able to pivot quickly when Partner or business needs shift, and always with a sense of urgency. </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Solutions-oriented; sees obstacles as opportunities and takes initiative to resolve issues before they escalate.</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:8px;\"> </p>\n\n<p><span style=\"font-size:12px;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Core Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</span></span></span></p>",
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