Data Center Computer Operator

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    "ExternalDescriptionStr": "<p>Shift – Sunday - Thursday: 3:00pm-11:30pm</p><p>Site/Location: Detroit, MI</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing.</strong></p><ul><li>Operates computers and peripheral equipment as required.</li><li>Controls application processing across all platforms adhering to production schedules.</li><li>Completes batch job and infrastructure setup requirements.</li><li>Updates processing logs and audit trails and keeps records of utilization.</li><li>Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.</li><li>Must be available to work any shift and schedule.</li><li>Analysis of production control procedures to ensure compliance of timely batch processing.&nbsp;</li><li>Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.</li><li>Communicates the status of software, hardware and application processing and monitoring.</li><li>Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.&nbsp;</li><li>Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.</li><li>Monitors all OCC systems and application consoles.</li><li>Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.&nbsp;</li><li>Monitor Distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalate as necessary.&nbsp;</li><li>Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages. (Examples include, cancel user ID’s or jobs, restarting printers, resolving job contentions, etc.).</li><li>Monitor health of real time monitoring for applications, servers and networks, using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace.&nbsp;</li><li>Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.&nbsp;</li><li>Update metrics as required for real time and production batch.&nbsp;</li><li>Respond to Priority 1 and 2 incidents as required. Duties include v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis.&nbsp;</li><li>Field phone calls, generate questions and emails supplied by support teams.</li><li>Perform monitoring, triage and escalate issues to appropriate IT departments or owners for resolution analysis.&nbsp;</li><li>Perform other related duties as required.</li></ul><p><strong>QUALIFICATIONS</strong></p><ul><li>High school graduate or GED equivalent is required.</li><li>Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.</li><li>Working knowledge of enterprise hardware, software, operating systems and peripherals.</li><li>Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS.</li><li>Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides.&nbsp;</li><li>Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors.&nbsp;</li><li>Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors.&nbsp;</li><li>General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.</li><li>Strong analytical and communication skills needed to create instructions, respond to inquiries, and help Desk Skills relay instructions to others.&nbsp;</li><li>Working knowledge of Microsoft Windows XP, EXCEL, WORD, and Outlook.</li><li>Other related skills and/or abilities may be required to perform this job.&nbsp;</li></ul>",
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