Clinical Case Manager

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    "id": "87",
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      "city": "Fresno",
      "state": "California"
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    "departmentId": "18456",
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    "jobOpeningName": "Clinical Case Manager",
    "departmentLabel": "Clinical Operations",
    "employmentStatusLabel": "Full-Time - 35 hour week!"
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    "location": {
      "city": "Fresno",
      "state": "California",
      "postalCode": "93720",
      "addressCountry": "United States"
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    "datePosted": "2026-03-26",
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    "description": "<p><span style=\"font-weight: bold\">ABOUT US:</span></p>\n<p>Balance Treatment Programs are leading the way in comprehensive mental health care. Our mission is to improve the lives of individuals and their families by addressing the issues that are preventing growth. We strive to ensure our programs remain responsive to the demands of the nation-wide challenges in mental health care. Our programs provide an intensive evidence-based approach to treatment. We are dedicated to maintaining the utmost level of integrity in our programs. We are accredited by the Joint Commission. We value a strong and passionate team, able to share their diverse contributions. We support an environment for growth that is inspiring, warm, collaborative, ethical and professional.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">BENEFITS:</span></p>\n<p>We are a strongly connected staff committed to each our own well-being, as well as a comprehensive approach to the care of our clients. Our leadership team is lead by employee feedback and committed to employee retention and career growth. Position has robust growth potential. </p>\n<p><br></p>\n<ul>\n<li>Competitive benefits package<span> </span><span><span style=\"font-weight: bold\">(health insurance, dental, vision, life insurance)</span> </span></li>\n<li>35+ hours eligible for full benefit package<br></li>\n<li><span style=\"font-weight: bold\">401K with employer match up to 4% </span>for all full and part time employees</li>\n<li>Paid holidays, paid sick days and accrued vacation time provides<span style=\"font-weight: bold\"><span> </span>5+ weeks of paid time</span><span> </span><span style=\"font-weight: bold\">off</span><span> </span>annually.</li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">POSITION</span></p>\n<p><span style=\"font-size: 10pt\">The </span><span style=\"font-size: 10pt; font-weight: bold\">Clinical Case Manager</span><span style=\"font-size: 10pt\"> plays a vital role in supporting the treatment process by coordinating care for clients and families, strengthening communication across the treatment team, and ensuring that each client’s treatment journey is organized, supported, and aligned with clinical goals.  Working closely with therapists, psychiatrists, families, and external providers, the Clinical Case Manager helps ensure that clients receive comprehensive, coordinated care that supports both clinical progress and long-term stability.  The Clinical Case Manager reports to the </span><span style=\"font-size: 10pt; font-weight: bold\">PROGRAM SUPERVISOR. </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Maintain the well-being of clients and the integrity of the program.</span></li>\n<li><span style=\"font-size: 10pt\">Coordinate care between therapists, psychiatrists, families, schools, and external providers to ensure continuity of treatment.</span></li>\n<li><span style=\"font-size: 10pt\">Serve as a primary point of contact for families regarding care coordination and treatment logistics.</span></li>\n<li><span style=\"font-size: 10pt\">Support communication between Balance Treatment Center and referring providers, outpatient therapists, and other community partners.</span></li>\n<li><span style=\"font-size: 10pt\">Facilitate coordination of psychiatric appointments, outside providers, and additional clinical resources when appropriate.</span></li>\n<li><span style=\"font-size: 10pt\">Participate in </span><span style=\"font-size: 10pt\">multidisciplinary treatment team meetings</span><span style=\"font-size: 10pt\"> to review client progress and clinical needs.</span></li>\n<li><span style=\"font-size: 10pt\">Support therapists in tracking treatment plan goals and client progress.</span></li>\n<li><span style=\"font-size: 10pt\">Assist in updating treatment plans and documenting coordination of care.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure treatment planning reflects collaboration with clients and families whenever appropriate.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain consistent communication with families regarding treatment progress, coordination needs, and discharge planning.</span></li>\n<li><span style=\"font-size: 10pt\">Provide psychoeducation to families about the treatment process and available resources.</span></li>\n<li><span style=\"font-size: 10pt\">Support families in navigating challenges that may arise during treatment participation.</span><span style=\"font-size: 10pt\"><br><br></span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Begin discharge planning early in treatment to ensure continuity of care.</span></li>\n<li><span style=\"font-size: 10pt\">Coordinate referrals to outpatient providers, step-down programs, or additional services when clinically appropriate.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure follow-up appointments and treatment connections are established prior to discharge.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain accurate and timely documentation of care coordination in the EMR.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure documentation meets clinical, regulatory, and payer requirements.</span></li>\n<li><span style=\"font-size: 10pt\">Support therapists and program leadership in maintaining organized clinical records related to care coordination and discharge planning.</span></li>\n<li><span style=\"font-size: 10pt\">Work collaboratively with therapists, psychiatrists, program leadership, and administrative staff to support the treatment environment.</span></li>\n<li><span style=\"font-size: 10pt\">Participate in team meetings and case consultations.</span></li>\n<li><span style=\"font-size: 10pt\">Assist in identifying barriers to treatment engagement and developing solutions with the clinical team.</span></li>\n<li><span style=\"font-size: 10pt\">Assist with coordination related to client scheduling, treatment participation, and program logistics when needed.</span></li>\n<li><span style=\"font-size: 10pt\">Help maintain a structured and organized treatment experience for clients and families.</span></li>\n<li><span style=\"font-size: 10pt\">Support the program in maintaining strong relationships with referral sources and community providers.</span><span style=\"font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">QUALIFICATIONS:</span></p>\n<p><span style=\"font-size: 10pt\">Following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Bachelor’s or Master’s degree in psychology, social work, counseling, or a related behavioral health field.</span></li>\n<li><span style=\"font-size: 10pt\">Experience working in mental health, behavioral health, or substance use treatment settings preferred.</span></li>\n<li><span style=\"font-size: 10pt\">Strong organizational and communication skills.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to collaborate effectively with multidisciplinary clinical teams.</span></li>\n<li><span style=\"font-size: 10pt\">Experience coordinating care with families and external providers preferred.</span></li>\n<li><span style=\"font-size: 10pt\">Knowledge of mental health treatment systems, levels of care, and community resources preferred.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Must have valid California driver’s license and liability insurance if driving personal and/or company vehicle on Balance Treatment Center business. </span></li>\n<li><span style=\"font-size: 10pt\">Vision, hearing, manual dexterity and hand-eye coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, write and physically perform other job duties. Able to move about the facility to observe clients and staff.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Must be customer-service driven.</span></li>\n<li><span style=\"font-size: 10pt\">Specific qualifications may vary based on assignment. The supervisor will initial those items on the following list, which apply and write N/A to indicate those qualifications which are not applicable:</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Personal vehicle with liability insurance for reimbursable mileage, generally short distances.</span></li>\n<li><span style=\"font-size: 10pt\">Class “C” Driver’s License.</span></li>\n<li><span style=\"font-size: 10pt\">First Aid certification, obtain within 90 days of employment and maintain current thereafter.</span></li>\n<li><span style=\"font-size: 10pt\">CPR certification, obtain within 90 days of employment and maintain current thereafter.</span></li>\n<li><span style=\"font-size: 10pt\">Medication training required within 30 days of employment.</span></li>\n<li><span style=\"font-size: 10pt\">Bilingual (specify: ___________________)</span></li>\n<li><span style=\"font-size: 10pt\">Develop computer skills adequate to perform word processing duties within 90 days of employment.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position. </span></p>\n<p><span style=\"font-size: 10pt\">We are an Equal Opportunity Employer committed to providing a fair and inclusive work place. </span></p>\n<p><span style=\"font-size: 10pt\">I have read and received a copy of this job description.</span></p>\n<p><span style=\"font-size: 10pt\">Employee Name (Print): __________________________________________________________</span></p>\n<p><span style=\"font-size: 10pt\">Employee signature: _______________________________Date: ______/_______/_______</span></p>\n<p><span style=\"font-size: 10pt\">Supervisor signature: _______________________________Date: ______/_______/_______</span></p>\n<p><span style=\"font-size: 10pt\">                                     </span></p>\n<p><span style=\"font-size: 14pt; font-style: italic; font-weight: bold\">Healing Happens Together!</span></p>\n<p><br></p>",
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