Customer Success Specialist

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      "state": "Utah"
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    "departmentLabel": "Call Center - Sales, Technical Support & Customer Success",
    "employmentStatusLabel": "Full-Time"
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    "location": {
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      "state": "Utah",
      "postalCode": "84020",
      "addressCountry": "United States"
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    "datePosted": "2021-07-09",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Do you like having your nights and weekends free?</span></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Are you looking for a casual work environment that never takes itself too seriously?</span></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Do you want to be part of a fun team with a great culture?</span></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Do you enjoy helping people?</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">We have Full and Part-Time positions available!</span></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Monday-Friday 7:00 AM – 5:00 PM, no weekends or holidays!</span></span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">  …Then AutoNetTV is the place for you!</span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\">We have a fun and relaxed work environment that empowers employees for professional development and personal life balance. Up-front and ongoing training, interaction with peers and managers, and career path opportunities are vital features of the AutoNetTV culture. Company owners and managers are in the office daily. They operate in a horizontal environment to support each other and grow the business: no jerks, obnoxious managers, or rude co-workers. We’re a good, chill place to work that’s right off I-15, and every workspace is at least 8 feet x 8 feet. We’re a small business with good employees and great customers. If you want a place where you can excel and create a career, this is it!</span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\">Automotive companies turn to AutoNetTV Media when they want to better educate their customers on the value of service and repair. We produce digital content and technology to educate and entertain their customers. AutoNetTV is well known and respected in the automotive industry. We are currently in our 18th year of business and growing substantially. We are a profitable, privately held company with less than 50 employees and work with some of the most well-respected automotive companies in the world.</span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\"> About the Role:</span></span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\">Our Account Specialists are the backbone of our company! You will build relationships of trust with the customers you work with daily by providing White Glove Account Management Support. You will help new and existing customers utilize our tools and services in their business, building trust with their customers and increasing customer loyalty. </span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px\">Account Specialists answer questions and train our customers on how to use our products/services. You will also assist them with adapting our services and tools to fit their specific needs. You will also follow up on past conversations, gauge customer satisfaction and system utilization, and gather feedback for increased performance.</span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">Full and Part-Time positions are available!</span></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">Monday-Friday 7:00 AM – 5:00 PM, no weekends or holidays!</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Qualifications: </span></span></p>\n<ul>\n<li><span style=\"font-size: 16px\">You must live within the state of Utah and be available for in-office training  </span></li>\n<li><span style=\"font-size: 16px\">Eligible for a Hybrid schedule after completing in-office training</span></li>\n<li><span style=\"font-size: 16px\">The ability to effectively communicate through both written and verbal skills</span></li>\n<li><span style=\"font-size: 16px\">Comfortable building relationships with customers and explaining services over the phone</span></li>\n<li><span style=\"font-size: 16px\">Ability to communicate ideas and concepts well</span></li>\n<li><span style=\"font-size: 16px\">Willingness to learn and be part of a great team</span></li>\n<li><span style=\"font-size: 16px\">Amazing phone presence (people can literally hear you smiling)</span></li>\n<li><span style=\"font-size: 16px\">Accountable for showing up to work on time and working your scheduled shift</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What we offer:</span><span><br>$18-$20 per hour</span></p>\n<p><span>Comprehensive benefits package</span></p>\n<p><span>Flexible Spending Account (FSA)<br>401K</span></p>",
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    "minimumExperience": "Entry-level",
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