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Case Manager

940f78b5 E3cf 4447 Bddb Bd7574df2b5b 19000101 000001 · Westmoreland, TN, US, Westmoreland, TN · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company940f78b5 E3cf 4447 Bddb Bd7574df2b5b 19000101 000001
TitleCase Manager
Normalized title-
Department / team-
LocationWestmoreland, TN, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-19 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 940f78b5 E3cf 4447 Bddb Bd7574df2b5b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Westmoreland.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company940f78b5 E3cf 4447 Bddb Bd7574df2b5b 19000101 000001
Source1426342d-c457-4e4e-8bab-5a34366bdf4f
ATS providerADP Workforce Now Recruiting

Description

Position Description – Case Manager Original Board Approval Date 03/27/2024 Reports to Behavioral Health Services Manager Division Clinical Patient Care Exempt/Non-Exempt Status Non-Exempt Security Roles Case Manager JOB SUMMARY : The Case Manager plays a critical role in supporting the mission and success of HOPE’s integrated healthcare by providing care coordination, advocacy, and resource navigation for individuals with behavioral health needs. This position requires strong organizational abilities, excellent interpersonal and communication skills, and a passion for mental health advocacy and community support. The Case Manager is responsible for assisting patients in accessing appropriate behavioral health, medical, and community-based services to promote improved health outcomes and overall well-being. The position works collaboratively with the behavioral health staff and community partners to ensure continuity of care and address barriers impacting treatment and recovery. This position reports directly to the Behavioral Health Services Manager. PRIMARY DUTIES & RESPONSIBILITIES: Case Management & Care Coordination Conduct patient screenings and assessments related to behavioral health and social service needs as requested by providers. Coordinate referrals and connect patients with appropriate behavioral health services, medical care, and community resources. Assist patients in navigating healthcare systems and accessing support services such as housing, transportation, financial assistance, and social support programs. Monitor patient progress and follow up to ensure identified needs are addressed and care goals are achieved. Patient Advocacy & Support Advocate for patients’ rights, needs, and access to services within healthcare and community systems. Provide emotional support, encouragement, and crisis intervention assistance when appropriate. Promote patient engagement, self-management, and adherence to treatment recommendations. Communication & Collaboration Maintain effective and professional communication with patients, providers, staff, and community partners. Collaborate with interdisciplinary care teams to support integrated and patient-centered care. Participate in case conferences, care coordination meetings, and organizational initiatives as needed. Documentation & Data Management Maintain accurate, timely, and confidential patient records in accordance with organizational policies and regulatory requirements. Document patient interactions, referrals, follow-up activities, and outcomes in electronic health record systems. Assist in identifying and addressing gaps in care through ongoing tracking and reporting. Risk Management & Compliance Identify potential barriers, risks, or challenges impacting patient care and collaborate with leadership to implement appropriate interventions. Ensure compliance with all applicable regulations, organizational policies, ethical standards, and best practices. Participate in Quality Assurance/Quality Improvement (QA/QI) and Risk Management activities as assigned. INTERMITTENT DUTIES: Performs other duties as assigned by the Behavioral Health Services Manager to support departmental operations and organizational needs. OFF-SITE WORK: Off-site work is not a requirement of this position. With prior Team Leader approval, some job tasks may be completed remotely. These may include, but are not limited to: trainings, conferences, meetings, and daily activities that need to be completed by a deadline . Off-site work classification and arrangements will be reviewed by the Team Leader at hire, during annual performance evaluations, and as needed throughout the year. SKILLS/QUALIFICATIONS: Bachelor’s degree in Psychology, Social Work, Human Services, Public Health, or a related field preferred. Experience in behavioral health case management, community health work, social services, or a related field preferred. Current Basic Life Support (BLS) certification Strong organizational, multitasking, and time management skills. Excellent interpersonal, communication, and problem-solving abilities. Knowledge of behavioral health services, community resources, and care coordination practices. Ability to work effectively with diverse populations and interdisciplinary teams. Proficiency in electronic health records (EHR) systems and computer applications including Microsoft Word, Excel, Outlook, and internet-based platforms. Commitment to maintaining confidentiality and professionalism in all client interactions. PERSONAL ATTRIBUTES: The ideal candidate will consistently demonstrate the following qualities: Trustworthiness and integrity Respect for patients, colleagues, and community members Cultural humility and sensitivity to diverse backgrounds Flexibility and adaptability in a dynamic healthcare environment Strong work ethic and commitment to excellence Compassionate and patient-centered approach to care WORKING CONDITIONS & PHYSICAL DEMANDS: This role functions primarily in a professional office or clinical environment with occasional travel between HOPE sites. Occasional extended hours may be required based on organizational needs. Potential exposure to health hazards, including body fluids, within the healthcare setting. Must be able to communicate effectively in English, both verbally and in writing; fluency in a second language is helpful but not required. Requires sufficient vision and hearing to perform duties and communicate by phone and in person. Occasionally required to lift or move items up to 25 pounds. Note: This job description is intended to convey information essential to understanding the scope of the Case Manager position. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities, as other duties may be assigned as needed. This job description follows the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995) HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists.

Full job record

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Source ID1426342d-c457-4e4e-8bab-5a34366bdf4f
Board ID1426342d-c457-4e4e-8bab-5a34366bdf4f
Provideradp_workforcenow
Provider Job Key604208
TitleCase Manager
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Statusactive
Activeyes
Location TextWestmoreland, TN, US, Westmoreland, TN
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CountryUnited States
RegionTN
CityWestmoreland
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First Seen At2026-05-31 18:20:41Z
Last Seen At2026-06-06 11:40:24Z
Last Checked At2026-06-06 11:40:24Z
Last Changed At2026-06-06 11:40:24Z
Inactive At—
Source Posted At2026-05-19 18:49:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;' data-pasted=\"true\"><span style=\"font-family: verdana,sans-serif;\"><img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/picture1_38c24e36-b38e-4674-a91e-c390031d714c.jpg\" style=\"width: 300px;\" class=\"fr-fic fr-dib\" filepath=\"/Client/Recruitment/picture1_38c24e36-b38e-4674-a91e-c390031d714c.jpg\" status=\"success\" isreadonly=\"false\" requestresponseid=\"c940d984-3667-4815-a201-3229a556a5d9\" servertimetaken=\"1058\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: verdana,sans-serif;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size:20px;line-height:115%;\">Position Description &ndash; Case Manager</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: verdana,sans-serif;\"><br></span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"623\" style=\"width:467.5pt;border-collapse:collapse;border:none;\"><tbody><tr><td valign=\"top\" style=\"width: 35.634%; border: 1pt solid windowtext; padding: 0in 5.4pt; height: 15pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size: 16px; color: black;\">Original Board Approval Date</span></strong></span></p></td><td valign=\"top\" style=\"width: 64.366%; border-width: 1pt 1pt 1pt medium; border-style: solid solid solid none; border-color: windowtext windowtext windowtext currentcolor; border-image: initial; padding: 0in 5.4pt; height: 15pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: verdana, sans-serif; color: black;\">03/27/2024</span></p></td></tr><tr><td valign=\"top\" style=\"width: 35.634%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; padding: 0in 5.4pt; height: 15pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size: 16px; color: black;\">Reports to</span></strong></span></p></td><td valign=\"top\" style=\"width: 64.366%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in 5.4pt; height: 15pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: verdana, sans-serif; color: black;\">Behavioral Health Services Manager</span></p></td></tr><tr><td valign=\"top\" style=\"width: 35.634%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; padding: 0in 5.4pt; height: 15pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size: 16px; color: black;\">Division</span></strong></span></p></td><td valign=\"top\" style=\"width: 64.366%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in 5.4pt; height: 15pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: verdana, sans-serif; color: black;\">Clinical Patient Care</span></p></td></tr><tr><td valign=\"top\" style=\"width: 35.634%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; padding: 0in 5.4pt; height: 15pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size: 16px; color: black;\">Exempt/Non-Exempt Status</span></strong></span></p></td><td valign=\"top\" style=\"width: 64.366%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in 5.4pt; height: 15pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: verdana, sans-serif; color: black;\">Non-Exempt</span></p></td></tr><tr><td valign=\"top\" style=\"width: 35.634%; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; border-image: initial; padding: 0in 5.4pt; height: 15pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size: 16px; color: black;\">Security Roles</span></strong></span></p></td><td valign=\"top\" style=\"width: 64.366%; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in 5.4pt; height: 15pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: verdana, sans-serif; color: black;\">Case Manager</span></p></td></tr></tbody></table><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><span style=\"font-family: verdana,sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size:16px;line-height:115%;\">JOB SUMMARY</span></strong></span><span style=\"font-size: 16px; line-height: 115%; font-family: verdana, sans-serif;\">: The Case Manager plays a critical role in supporting the mission and success of HOPE&rsquo;s integrated healthcare by providing care coordination, advocacy, and resource navigation for individuals with behavioral health needs. This position requires strong organizational abilities, excellent interpersonal and communication skills, and a passion for mental health advocacy and community support.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size: 16px; line-height: 115%; font-family: verdana, sans-serif;\">The Case Manager is responsible for assisting patients in accessing appropriate behavioral health, medical, and community-based services to promote improved health outcomes and overall well-being. The position works collaboratively with the behavioral health staff and community partners to ensure continuity of care and address barriers impacting treatment and recovery.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size: 16px; line-height: 115%; font-family: verdana, sans-serif;\">This position reports directly to the Behavioral Health Services Manager.</span></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size:16px;line-height:115%;\">PRIMARY DUTIES &amp; RESPONSIBILITIES:</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><strong><span style=\"line-height:115%;font-size:16px;\">Case Management &amp; Care Coordination</span></strong><ol style=\"margin-bottom: 0in; list-style-type: lower-alpha; font-family: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Conduct patient screenings and assessments related to behavioral health and social service needs as requested by providers.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Coordinate referrals and connect patients with appropriate behavioral health services, medical care, and community resources.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Assist patients in navigating healthcare systems and accessing support services such as housing, transportation, financial assistance, and social support programs.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Monitor patient progress and follow up to ensure identified needs are addressed and care goals are achieved.</span></li></ol></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><strong><span style=\"line-height:115%;font-size:16px;\">Patient Advocacy &amp; Support</span></strong><ol style=\"margin-bottom: 0in; list-style-type: lower-alpha; font-family: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Advocate for patients&rsquo; rights, needs, and access to services within healthcare and community systems.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Provide emotional support, encouragement, and crisis intervention assistance when appropriate.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Promote patient engagement, self-management, and adherence to treatment recommendations.</span></li></ol></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><strong><span style=\"line-height:115%;font-size:16px;\">Communication &amp; Collaboration</span></strong><ol style=\"margin-bottom: 0in; list-style-type: lower-alpha; font-family: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Maintain effective and professional communication with patients, providers, staff, and community partners.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Collaborate with interdisciplinary care teams to support integrated and patient-centered care.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Participate in case conferences, care coordination meetings, and organizational initiatives as needed.</span></li></ol></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><strong><span style=\"line-height:115%;font-size:16px;\">Documentation &amp; Data Management</span></strong><ol style=\"margin-bottom: 0in; list-style-type: lower-alpha; font-family: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Maintain accurate, timely, and confidential patient records in accordance with organizational policies and regulatory requirements.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Document patient interactions, referrals, follow-up activities, and outcomes in electronic health record systems.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Assist in identifying and addressing gaps in care through ongoing tracking and reporting.</span></li></ol></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><strong><span style=\"line-height:115%;font-size:16px;\">Risk Management &amp; Compliance</span></strong><ol style=\"margin-bottom: 0in; list-style-type: lower-alpha; font-family: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Identify potential barriers, risks, or challenges impacting patient care and collaborate with leadership to implement appropriate interventions.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Ensure compliance with all applicable regulations, organizational policies, ethical standards, and best practices.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Participate in Quality Assurance/Quality Improvement (QA/QI) and Risk Management activities as assigned.</span></li></ol></li></ol></div><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size:16px;line-height:115%;\">INTERMITTENT DUTIES:</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px; color: black;\">Performs other duties as assigned by the Behavioral Health Services Manager&nbsp;</span><span style=\"line-height: 115%; font-size: 16px;\">to support departmental operations and organizational needs.</span></li></ol></div><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size:16px;line-height:115%;\">OFF-SITE WORK:</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Off-site work is not a requirement of this position.&nbsp;</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px; color: black;\">With prior Team Leader approval,&nbsp;</span><span style=\"line-height: 115%; font-size: 16px;\">some job tasks may be completed remotely. These may include, but are not limited to:&nbsp;</span><span style=\"line-height: 115%; font-size: 16px; color: black;\">trainings, conferences, meetings, and daily activities that need to be completed by a deadline</span><span style=\"line-height: 115%; font-size: 16px;\">.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Off-site work classification and arrangements will be reviewed by the Team Leader at hire, during annual performance evaluations, and as needed throughout the year.</span></li></ol></div><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size:16px;line-height:115%;\">SKILLS/QUALIFICATIONS:</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Bachelor&rsquo;s degree in Psychology, Social Work, Human Services, Public Health, or a related field preferred.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Experience in behavioral health case management, community health work, social services, or a related field preferred.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Current Basic Life Support (BLS) certification</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Strong organizational, multitasking, and time management skills.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Excellent interpersonal, communication, and problem-solving abilities.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Knowledge of behavioral health services, community resources, and care coordination practices.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Ability to work effectively with diverse populations and interdisciplinary teams.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Proficiency in electronic health records (EHR) systems and computer applications including Microsoft Word, Excel, Outlook, and internet-based platforms.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Commitment to maintaining confidentiality and professionalism in all client interactions.</span></li></ol></div><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><br></span></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size:16px;line-height:115%;\">PERSONAL ATTRIBUTES:</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size: 16px; line-height: 115%; font-family: verdana, sans-serif;\">The ideal candidate will consistently demonstrate the following qualities:</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: circle;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Trustworthiness and integrity</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Respect for patients, colleagues, and community members</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: circle;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Cultural humility and sensitivity to diverse backgrounds</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Flexibility and adaptability in a dynamic healthcare environment</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Strong work ethic and commitment to excellence</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Compassionate and patient-centered approach to care</span></li></ul></div><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><br></span></p><p style='margin-top:12.0pt;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><strong><span style=\"font-size:16px;line-height:115%;\">WORKING CONDITIONS &amp; PHYSICAL DEMANDS:</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">This role functions primarily in a professional office or clinical environment with occasional travel between HOPE sites.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Occasional extended hours may be required based on organizational needs.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Potential exposure to health hazards, including body fluids, within the healthcare setting.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Must be able to communicate effectively in English, both verbally and in writing; fluency in a second language is helpful but not required.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Requires sufficient vision and hearing to perform duties and communicate by phone and in person.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: verdana, sans-serif;\"><span style=\"line-height: 115%; font-size: 16px;\">Occasionally required to lift or move items up to 25 pounds.</span></li></ol></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><em>Note: This job description is intended to convey information essential to understanding the scope of the Case Manager position. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities, as other duties may be assigned as needed.</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><em>This job description follows the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><em>HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: verdana,sans-serif;\"><em>Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists.</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p></div>\n",
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