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Home › Companies › Eb9ba2ab 1181 406a B767 311354b31ddb 19000101 000001 › Customer Service Team Leader

Customer Service Team Leader

Eb9ba2ab 1181 406a B767 311354b31ddb 19000101 000001 · Sunset Office, Las Vegas, NV, US, Las Vegas, NV · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyEb9ba2ab 1181 406a B767 311354b31ddb 19000101 000001
TitleCustomer Service Team Leader
Normalized title-
Department / team-
LocationSunset, NV, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2019-09-03 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Eb9ba2ab 1181 406a B767 311354b31ddb 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Sunset.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEb9ba2ab 1181 406a B767 311354b31ddb 19000101 000001
Sourcec00a691b-73b6-4cb1-8955-000b61352c9b
ATS providerADP Workforce Now Recruiting

Description

The Customer Support Lead is responsible for supervising the customer support department, ensuring that service levels are met, contacts are recorded for reporting purposes, and that contact quality is of a high standard. You will also supervise your own group of Customer Support Specialists, meeting monthly to review contacts, coaching and setting targets for improvement. You will report into the Customer Support Manager. Job Description: § Work with the Customer Support Manager to set clear goals and expectations for the team and ensure they are effectively implemented § Actively work with Customer Support Manager to review data and trends to improve service levels § Ensure all company initiatives and strategies are effectively implemented § Proactively build great working relationships with key colleagues of all levels of the organization § Ensure that all customer disputes are resolved in line with House Rules. Liaise with line managers with appropriate authority to resolve disputes. § Ensure the Customer Support team remains fully compliant with State and Federal rules and regulations § Ensure all company communication is cascaded to the Customer Support team § Support administrative tasks within the team § Undertake additional tasks contributing to the Customer Support team, as needed or requested § Ensure effective communication channels exist across the Customer Support team § Ensure under performance is challenged and appropriately dealt with § Maintain a Customer Support Team that fosters a multi-skilled environment § Support the Customer Support Teams development and foster individual growth § Maintain a safe and healthy working environment, reporting any issues to the Customer Support Manager or HR § Create a fun and consistent working environment for the team Minimum Position Requirements: § Customer Support Supervisor/Lead experience § Excellent verbal and written communication skills § Must be available to work nights, holidays and weekends § Ability to multitask § Gives quick and effective speed of service § Able to handle complaints and difficult situations in a calm and patient manner § Ensures high standards, show initiative, pro-activity, and professionalism § Flexibility to perform different tasks and follow procedures correctly § Has the drive and enthusiasm for personal development § Must be able to work independently with minimal supervision § Must be confident in one’s ability to assess situations and make informed decisions § Ability to manage a diverse range of activities and effectively prioritize responsibilities § Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)

Full job record

Job IDa46ff68e536455681207bac6ea9f123d807e1afb
Org IDefd7fae9-0306-4cdb-9726-d751b4d40dcb
Source IDc00a691b-73b6-4cb1-8955-000b61352c9b
Board IDc00a691b-73b6-4cb1-8955-000b61352c9b
Provideradp_workforcenow
Provider Job Key301753
TitleCustomer Service Team Leader
Normalized Title—
Statusactive
Activeyes
Location TextSunset Office, Las Vegas, NV, US, Las Vegas, NV
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionNV
CitySunset
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=eb9ba2ab-1181-406a-b767-311354b31ddb&ccId=19000101_000001&lang=en_US&type=JS&jobId=301753&jwId=9151397946954_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=eb9ba2ab-1181-406a-b767-311354b31ddb&ccId=19000101_000001&lang=en_US&type=JS&jobId=301753&jwId=9151397946954_1
First Seen At2026-05-31 18:52:05Z
Last Seen At2026-06-06 13:16:01Z
Last Checked At2026-06-06 13:16:01Z
Last Changed At2026-06-06 13:16:01Z
Inactive At—
Source Posted At2019-09-03 18:10:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=eb9ba2ab-1181-406a-b767-311354b31ddb|19000101_000001/date=2026-06-06/2026-06-06T13-16-01-311Z-1d40c0bdfb007002a19567054a23be2b45f551f052734d9a13f9eaf73ce319fd.json
Event Fields
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  "last_changed_at": "2026-06-06T13:16:01.838Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
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    "region": "NV",
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    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T13:16:01.820Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
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      "city": "Sunset",
      "region": "NV",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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style=\"font-family: Arial, sans-serif;\">Support administrative tasks within the team </span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Undertake additional tasks contributing to the Customer Support team, as needed or requested </span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Ensure effective communication channels exist across the Customer Support team </span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Ensure under performance is challenged and appropriately dealt with </span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Maintain a Customer Support Team that fosters a multi-skilled environment</span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Support the Customer Support Teams development and foster individual growth</span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Maintain a safe and healthy working environment, reporting any issues to the Customer Support Manager or HR</span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Create a fun and consistent working environment for the team </span>&nbsp;</p>\n<p style=\"margin-left:0.5in;\">&nbsp;&nbsp;</p>\n<p style=\"margin-left:0in;\"><span style=\"font-size: 12pt;font-family: Arial, sans-serif;\"><strong>Minimum Position Requirements:</strong></span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Customer Support Supervisor/Lead experience </span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Excellent verbal and written communication skills</span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Must be available to work nights, holidays and weekends</span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Ability to multitask</span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Gives quick and effective speed of service</span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Able to handle complaints and difficult situations in a calm and patient manner</span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Ensures high standards, show initiative, pro-activity, and professionalism</span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Flexibility to perform different tasks and follow procedures correctly</span>&nbsp;</p>\n<p style=\"margin-left:22.5pt;\"><span style=\"font-size: 12pt;font-family: Wingdings;\">§</span> <span style=\"font-family: Arial, sans-serif;\">Has the drive and enthusiasm for personal 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applicable)</span>&nbsp;&nbsp;</p>\n",
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