Engagement Associate

About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What You’ll Do Support Engagement Directors / Senior Managers on Strategic and Enterprise accounts, assisting with onboarding, enablement, rollout coordination, and ongoing client support. Ensure client feedback is channelled internally to the correct stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress. Run product enablement sessions across the portfolio to drive consistent usage and measurable value for clients. Diagnose client challenges, surface risks and opportunities, and contribute to structured solutions in partnership with senior team members. Guide clients on best practices, workflows, and usage strategies aligned to their goals and operational needs. Monitor usage trends and customer health metrics using internal tools, proactively flagging risks, churn signals, and growth opportunities. Create resources such as presentations (i.e. Quarterly Business Review and Rollout decks) and training materials for customer engagements. Contribute to the development and refinement of Legora’s Engagement playbook, templates, and scalable client-facing processes. What You Bring 2+ years of professional experience in a management consulting or similar client advisory role, a customer-facing role in B2B SaaS, or within the Legal field. Experience working directly with clients, building relationships, and supporting outcomes in fast-paced, professional settings. Strong organizational and project management skills, with the ability to manage multiple client relationships and priorities concurrently. Clear, confident communication skills – comfortable explaining concepts, running client calls, and supporting both senior and hands-on stakeholders. A proactive, detail-oriented mindset with a strong sense of ownership and comfort operating in ambiguous environments. Curiosity and the ability to learn complex products, workflows, and industries quickly. A collaborative working style - you enjoy partnering with others and contributing to shared goals. Comfort working with metrics and tools to understand customer health, engagement, and outcomes. A growth mindset and interest in developing toward more senior client ownership. A passion for in-office collaboration – we are in-office 5 days per week in our beautiful Union Square HQ, building together. What's In It For You Global collaboration: Partner with teams and clients across Stockholm, New York, London, and Sydney. Competitive package: Comprehensive salary, benefits, and tools for success. Meaningful work: Your efforts shape how thousands of lawyers use AI daily. In-person environment: Union Square office designed for ambitious builders and company provided lunch daily. Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision Multiple medical plan options via Aetna and Kaiser Permanente HSA or Healthcare FSA (based on plan selection) Dental plans via MetLife Vision plans via Vision Care Family Support Generous parental leave Free access to Maven Clinic Dependent Care FSA Free One Medical membership for employees and dependents Additional Perks Pre-tax commuter benefits Life Insurance + STD/LTD 401(K) with generous company match Unlimited PTO Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

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