IT Support/Network Systems Support

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          "text": "<ul><li><strong>Role: SNOC Specialist/IT Support</strong></li><li><strong>Location: Akron, OH </strong></li><li><strong>Duration: 1 year </strong></li></ul><p><strong>Description:</strong></p><ul><li>Systems &amp; Network Operations Center (SNOC) Specialist</li><li>This position works 12 hour shifts in order to provide 7 x 24 x 365 support.</li><li>Candidate must be available to work day and night shift, weekends and holidays.</li></ul><p><strong>Job Summary:</strong></p><p>This position is responsible for the daily operational support in Client’s System &amp; Network Operations Center (SNOC). <strong>SNOC provides continuous proactive monitoring and first level admin support of the Client IT systems</strong> including servers, network devices, applications, databases, voice systems and energy management systems.</p><p><strong>Duties:</strong></p><ul><li>Analyzing/Troubleshooting UNIX/Linux server configurations and processes</li><li>Analyzing/Troubleshooting Microsoft server configurations and processes</li><li>Basic database administration</li><li>Monitoring network traffic, analyzing network problems and performance</li><li>Responding to alerts from system monitors &amp; performing first level problem identification and resolution</li><li>Issuing tickets for problem escalation</li><li>Performing batch scheduling functions, including monitoring and execution</li><li>Supporting multiple teams during event identification, escalation and resolution.</li></ul>",
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