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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>Collections Counselor I - SPOC&nbsp;</strong></p><p style=\"margin-left:0in;\">Full time; Non-Exempt 37.5 hours/week; Overtime as required.</p><p style=\"margin-left:0in;\">Location; Remote, US</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\">Dovenmuehle Mortgage, Inc. (&ldquo;Dovenmuehle&rdquo;) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.</p><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>General Description:</strong></p><p style=\"margin-left:0in;\">Point of contact for delinquent accounts for collections activities.&nbsp;</p><p style=\"margin-left:0in;\"><strong>Schedule: Monday - Friday 10:00am-7:00pm, rotating Saturdays (7-11:30am/11:30-4pm)</strong></p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Essential Functions and Duties:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers.&nbsp;</li><li style=\"margin-left:0in;\">Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate.</li><li style=\"margin-left:0in;\">Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures.</li><li style=\"margin-left:0in;\">Discuss financial status, review monthly income and expenses, and determine reason for non-payment.</li><li style=\"margin-left:0in;\">Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail.&nbsp;</li><li style=\"margin-left:0in;\">Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).</li><li style=\"margin-left:0in;\">Follow all company and department policies and procedures.</li><li style=\"margin-left:0in;\">Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices.</li><li style=\"margin-left:0in;\">Maintain and document mortgage collection systems and databases with all activities and communications.</li><li style=\"margin-left:0in;\">Process mortgage loan payments in accordance with established guidelines.</li><li style=\"margin-left:0in;\">Consistently meet or exceed monthly goals.</li><li style=\"margin-left:0in;\">Successfully complete annual regulatory compliance training.&nbsp;</li><li style=\"margin-left:0in;\">Additional duties as assigned.&nbsp;</li></ul></div><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Required Qualifications:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">High School diploma or equivalent.</li><li style=\"margin-left:0in;\">Solid PC skills: Microsoft applications and loan servicing platforms.</li><li style=\"margin-left:0in;\">1-2 years collection experience/customer service experience.</li><li style=\"margin-left:0in;\">Analytical and problem-solving skills and attention to detail.</li><li style=\"margin-left:0in;\">Effective communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.</li><li style=\"margin-left:0in;\">Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.&nbsp;</li><li style=\"margin-left:0in;\">Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand.</li></ul></div><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Preferred/Other Qualifications:&nbsp;</strong>&nbsp;</p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Knowledge of loan servicing software/systems.&nbsp;</li><li style=\"margin-left:0in;\">Collection experience.</li><li style=\"margin-left:0in;\">Call center experience.</li></ul></div><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Bilingual in Spanish - must pass bilingual certification.&nbsp;</li></ul></div><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Benefits</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.</li><li style=\"margin-left:0in;\">Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.&nbsp;</li><li style=\"margin-left:0in;\">401 (K) Plan with company match</li><li style=\"margin-left:0in;\">Paid Vacation, Sick, Personal and Holidays</li></ul><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Physical Demands and Work Environment:</strong></p><p style=\"margin-left:0in;\">The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.&nbsp;</p><p style=\"margin-left:0in;\">The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.</p><p style=\"margin-left:0in;\">The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.&nbsp;</p><p style=\"margin-left:0in;\">In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.</p><p style=\"margin-left:0in;\"><br></p><p><br></p></div>\n",
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