VP of People Operations & Culture (Remote US)

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    "region": "PA",
    "country": "United States",
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  "salary_period": "year",
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    "datePosted": "2026-02-20",
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      "city": "Philadephia",
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    "description": "<p><span style=\"font-weight: bold\">About Us: </span>Food Connect is building the infrastructure that ensures good food reaches people who need it<br>most: efficiently, equitably, and with dignity. Food Connect is a multi-market nonprofit technology<br>and logistics organization operating at the intersection of food access, health, and last-mile<br>infrastructure. As we scale, we are transitioning from startup systems to institutionalized<br>leadership infrastructure.</p>\n<p><br>Now, we are intentionally strengthening the systems, leadership infrastructure, and cultural<br>foundation that will support the next phase of scale. This is an opportunity to help shape the<br>backbone of an organization that is redefining how food systems work.</p>\n<p><br>The VP of People Operations &amp; Culture will play a central role in building a thriving workplace<br>culture, strengthen the people and governance systems to support the work, and enhance<br>performance management systems and processes required to move from entrepreneurial<br>growth to institutional excellence.</p>\n<p><br><span style=\"font-weight: bold\">Location:</span> Hybrid, 70% remote with 30% in-person meetings/travel<br><span style=\"font-weight: bold\">Position Type:</span> Full-time, Salaried<br><span style=\"font-weight: bold\">Salary Range:</span> $95,000 - $125,000<br><span style=\"font-weight: bold\">Reports To:</span> Chief Executive Officer<br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Role Overview</span><br></p>\n<p><br></p>\n<p>The VP of People Operations &amp; Culture is the architect of Food Connect’s people infrastructure.<br>This executive leader partners with the CEO, leadership team, and Board to:</p>\n<ul>\n<li>Translate bold vision into structured execution</li>\n<li>Build performance systems that elevate excellence</li>\n<li>Create processes and decision-making clarity across departments</li>\n<li>Strengthen trust, transparency, and communication</li>\n<li>Ensure governance and compliance</li>\n</ul>\n<p><br></p>\n<p>If you are someone who thrives at the intersection of systems, leadership psychology, and<br>mission-driven growth, and you are excited by the challenge of transforming a scaling nonprofit<br>into a high-performing institution, this role is the right fit.<br></p>\n<p><br></p>\n<p>You will help design the structure that allows Food Connect to scale responsibly, sustainably,<br>and boldly. This role is responsible for designing and strengthening how Food Connect’s people,<br>leaders, and teams operate as the organization scales.<br></p>\n<p><br></p>\n<p>This role partners closely with the CEO and team to ensure that organizational structure,<br>leadership capacity, performance systems, culture, and people analytics are aligned with Food<br>Connect’s mission and growth goals.<br></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Core Responsibilities</span></span><br></p>\n<p><br></p>\n<p>Strategic Partner to the CEO</p>\n<ul>\n<li>Serve as a trusted thought partner to the CEO on organizational design, leadership<br>effectiveness, and scaling decisions.</li>\n<li>Translate strategic priorities into clear roles, accountability, and decision structure</li>\n<li>Identify people and organizational risks early including capacity gaps, leadership strain,<br>and burnout.</li>\n<li>Support leadership planning with data driven insights</li>\n</ul>\n<p>Organizational Design and Effectiveness</p>\n<ul>\n<li>Design and evolve org structure, role clarity, and reporting models</li>\n<li>Implement RACI or similar accountability frameworks across departments</li>\n<li>Partner with team leaders to ensure clean handoffs between execution and people<br>systems </li>\n<li>Support restructuring, growth phases, and change initiatives with clear communication<br>and transition planning</li>\n<li>Culture and change management\n<ul>\n<li>Translate Food Connect’s values into clear behaviors and expectations</li>\n<li>Ensure culture shows up in how leaders lead, teams communicate, and decisions<br>are made</li>\n<li>Lead change management efforts during periods of growth or transition</li>\n<li>Monitor culture health and intervene early when misalignment appears</li>\n</ul>\n</li>\n<li>Audit and refine organizational structure to support growth</li>\n<li>Define and document decision structures and escalation pathways</li>\n<li>Partner with senior leaders to reduce bottlenecks and strengthen delegation</li>\n<li>Ensure major transitions are supported by structured communication plans</li>\n</ul>\n<p><br>Performance Management</p>\n<ul>\n<li>Design and operationalize a clear, consistent, and measurable performance management<br>system that reinforces accountability, growth, and fairness.</li>\n<li>Build and implement a structured annual goal-setting process aligned to organizational strategy</li>\n<li>Establish performance check-ins and leadership review rhythms</li>\n<li>Standardize documentation practices for feedback, performance improvement, and corrective action</li>\n<li>Develop clear guidelines for managing underperformance, including formal Performance</li>\n<li>Improvement Plan (PIP) frameworks</li>\n<li>Train managers on delivering candid, constructive, and well-documented performance conversations</li>\n<li>Ensure performance decisions are consistent, transparent, and aligned with documented expectations</li>\n<li>Track performance trends and identify systemic capability or capacity gaps</li>\n<li>Create clear job descriptions with measurable expectations and success metrics</li>\n</ul>\n<p><br></p>\n<p>Employee Relations</p>\n<ul>\n<li>Serve as a trusted resource for employees and leaders to navigate workplace concerns<br>constructively.</li>\n<li>Establish clear channels for employee relations and communication</li>\n<li>Lead employee and team building activities that support a thriving culture aligned with<br>organizational values</li>\n<li>Implement safeguards and reporting pathways</li>\n<li>Ensure consistent and legally sound handling of workplace issues</li>\n<li>Design manager training programs focused on communication, feedback, and accountability</li>\n<li>Implement structured learning plans tied to role expectations in partnership with managers leading it</li>\n<li>Build training systems for compliance, performance management, and workplace conduct</li>\n</ul>\n<p><br></p>\n<p>Recruitment &amp; Hiring</p>\n<ul>\n<li>Improve hiring readiness by ensuring roles are clearly defined with measurable success criteria</li>\n<li>Partner with hiring managers to design structured interview processes</li>\n<li>Implement standardized evaluation tools and scoring frameworks</li>\n<li>Implement and refine onboarding and offboarding processes to support strong work culture and organizational values</li>\n<li>Train managers on objective candidate assessment and management</li>\n<li>Ensure employment decisions are aligned with best practices and well-communicated</li>\n</ul>\n<p><br></p>\n<p>HR &amp; Compliance</p>\n<ul>\n<li>Audit and maintain employment compliance practices across markets</li>\n<li>Develop internal controls for HR processes</li>\n<li>Partner with Finance and Operations to ensure regulatory compliance alignment</li>\n<li>Ensure required state and federal compliance standards are met across markets</li>\n<li>Serve as liaison to employment counsel</li>\n<li>Align HR policy updates with evolving legal standards<br></li>\n</ul>\n<p><br></p>\n<p>Additional Benefits:<br>● Paid Vacation Leave (10 days/year after 3 months)<br>● Paid Sick Leave (5 days after 3 months)<br>● Paid Birthday Leave (1 day/year after 3 months)<br>● Paid Work Anniversary (1 day/year after 3 months)<br>● 12 Paid US Holidays<br>● 4-week paid leave at 5-year work anniversary<br>● 401k benefits<br>● Healthcare benefits<br>● Work from home with as-needed in-person meetings<br>● Flex-time options<br>● Supportive work/life balance in a high-performing, friendly team environment</p>",
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