Customer Experience Intern

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  "last_changed_at": "2026-06-30T10:26:38.380Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Pasig City, NCR, 1604, Philippines",
    "city": "Pasig City",
    "region": "NCR",
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    "confidence": 0.8
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  "inferred_at": "2026-07-30T10:29:15.163Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
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      "region": "NCR",
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
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    "id": "177",
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    "location": {
      "city": "Pasig City",
      "state": "NCR"
    },
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    "departmentId": "18725",
    "locationType": "2",
    "jobOpeningName": "Customer Experience Intern",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Pasig City",
      "state": "NCR",
      "postalCode": "1604",
      "addressCountry": "Philippines"
    },
    "datePosted": "2026-06-29",
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    "description": "<p>Welcome to <span style=\"font-weight: bold\">Pioneer Square Brands</span>, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Our Core Purpose: </span>We ensure mobile technology works so that people can focus on what matters</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Our Core Values: </span></p>\n<ul>\n<li>Genuine and Respectful</li>\n<li>Pride in Everything We Do</li>\n<li>Excellence through Innovation</li>\n<li>Obsessed with Customer Success</li>\n</ul>\n<p> </p>\n<p>Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.</p>\n<p><br><br></p>\n<p>We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team.  </p>\n<p><br></p>\n<p><br><span style=\"font-weight: bold\">Customer Experience Intern</span></p>\n<p><br><br></p>\n<p>As a Customer Experience Intern, you'll support our Customer Experience team by assisting with customer inquiries, order management, warranty support, and cross-functional coordination to help deliver an outstanding customer experience. This internship offers hands-on exposure to customer service, operations, and business communication, providing an excellent opportunity to build practical skills in a collaborative and fast-paced environment.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Job Responsibilities:</span></p>\n<p><br></p>\n<ul>\n<li>Help manage incoming phone calls, email, and take the extra mile to engage customers</li>\n<li>Identify and assess customers’ needs to achieve satisfaction</li>\n<li>Escalate unresolved issues to the appropriate internal teams</li>\n<li>Collect prompt and accurate feedback from customers</li>\n<li>Provide accurate, valid, and complete information by using the right methods/tools</li>\n<li>Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution</li>\n<li>Keep records of customer interactions, process customer accounts and file documents</li>\n<li>Purchase Order and Sample Order creation, review, release</li>\n<li>Work on RMA requests, Invoice inspection, timely processing</li>\n<li>Provide ETAs and tracking numbers proactively</li>\n<li>Be a support for all warranty issues</li>\n<li>Help in weekly open order review and inspection, communication to partners</li>\n<li>Other tasks and projects assigned by manager</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Job Requirements: </span></p>\n<p> </p>\n<ul>\n<li>Background in communication, marketing, or business</li>\n<li>Willingness to work on night shift and hybrid work model at Silver City, Pasig</li>\n</ul>",
    "compensation": null,
    "departmentId": "18725",
    "locationType": "2",
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    "jobOpeningName": "Customer Experience Intern",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://psbhq.bamboohr.com/careers/177",
    "employmentStatusLabel": "Full-Time"
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