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HomeCompaniesEofh Fa Em2 Oraclecloud Com CX 3001Manager - CRM - Housing - CRM - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM

Manager - CRM - Housing - CRM - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM

Eofh Fa Em2 Oraclecloud Com CX 3001 · Mumbai - Lodha (I-Think Techno Campus) - B wing, Thane, Maharashtra, IN · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEofh Fa Em2 Oraclecloud Com CX 3001
TitleManager - CRM - Housing - CRM - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM
Normalized title-
Department / team-
LocationMaharashtra, IN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Eofh Fa Em2 Oraclecloud Com CX 3001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Maharashtra.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEofh Fa Em2 Oraclecloud Com CX 3001
Source6c42faa4-d1e6-4939-8bd9-b26bed034b04
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description 10687 Core Responsibilities: · Customer request/query/complaint management o Ensure rightful resolution of customer query and/or request within TAT/SLA o Drive process improvements to reduce complaints and increase customer delight o Coordinate and liaison across departments for resolution of complaints · Call center management o Monitor customer communication routed through Call center and review service quality of call center vendor o Conduct periodical updates with respect to policy and process changes with the Call Center · Manage communication/system changes having direct customer impact o Review system/portal changes having impact on customer and monitor and plan all system generated communication to customers o Manage the operation delinquency voice process · Team Management o Ensure manpower planning and team management o Provide training for the team members and provide process updates and ensure high motivation and engagement levels of team members o Drive customer centricity and sensitivity across the team · Build and facilitate business retention process · Help resolve all audit queries and support business activities(With respect to Customer Communication) · Provide analysis of reports and records and maintain monthly customer service reports/MIS Graduate : Yes Masters/Postgraduate: Optional Desired Experience: 6-8 years of experience in customer service/quality/retail assets

Full job record

Job IDa4147178e6d2e7cdc3254395e72d07f09cd2e27f
Org ID96221fa5-af45-45f9-9d03-34a80f71e6df
Source ID6c42faa4-d1e6-4939-8bd9-b26bed034b04
Board ID6c42faa4-d1e6-4939-8bd9-b26bed034b04
Provideroracle_hcm
Provider Job Key47464
TitleManager - CRM - Housing - CRM - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM
Normalized Title
Statusactive
Activeyes
Location TextMumbai - Lodha (I-Think Techno Campus) - B wing, Thane, Maharashtra, IN
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityMaharashtra
Salary RawDescription 10687 Core Responsibilities: · Customer request/query/complaint management o Ensure rightful resolution of customer query and/or request within TAT/SLA o Drive process improvements to reduce complaints and increase customer delight o Coordinate and liaison across departments for resolution of complaints · Call center management o Monitor customer communication routed through Call center and review service quality of call center vendor o Conduct periodical updates with respect to policy and process changes with the Call Center · Manage communication/system changes having direct customer impact o Review system/portal changes having impact on customer and monitor and plan all system generated communication to customers o Manage the operation delinquency voice process · Team Management o Ensure manpower planning and team management o Provide training for the team members and provide process updates and ensure high motivation and engagement levels of team members o Drive customer centricity and sensitivity across the team · Build and facilitate business retention process · Help resolve all audit queries and support business activities(With respect to Customer Communication) · Provide analysis of reports and records and maintain monthly customer service reports/MIS Graduate : Yes Masters/Postgraduate: Optional Desired Experience: 6-8 years of experience in customer service/quality/retail assets
Salary Min
Salary Max
Salary Currency
Salary Periodmonth
Source URLhttps://eofh.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/47464
Apply URLhttps://eofh.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/47464
First Seen At2026-06-06 11:06:17Z
Last Seen At2026-06-06 11:06:17Z
Last Checked At2026-06-06 11:06:17Z
Last Changed At2026-06-06 11:06:17Z
Inactive At
Source Posted At2026-06-05 10:48:51Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eofh.fa.em2.oraclecloud.com|CX_3001/date=2026-06-06/2026-06-06T11-03-38-709Z-06ce093af6b4c058f9eb576a70b503881734ac0a11820d14a17dffd84fdb3217.json
Event Fields
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  "last_changed_at": "2026-06-06T11:06:17.112Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
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  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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