Home › Companies › Eofh Fa Em2 Oraclecloud Com CX 3001 › Manager - CRM - Housing - CRM - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM
Manager - CRM - Housing - CRM - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM
Eofh Fa Em2 Oraclecloud Com CX 3001 · Mumbai - Lodha (I-Think Techno Campus) - B wing, Thane, Maharashtra, IN · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eofh Fa Em2 Oraclecloud Com CX 3001 |
| Title | Manager - CRM - Housing - CRM - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM |
| Normalized title | - |
| Department / team | - |
| Location | Maharashtra, IN, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-05 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eofh Fa Em2 Oraclecloud Com CX 3001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Maharashtra. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eofh Fa Em2 Oraclecloud Com CX 3001 |
| Source | 6c42faa4-d1e6-4939-8bd9-b26bed034b04 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
10687
Core Responsibilities:
· Customer request/query/complaint management
o Ensure rightful resolution of customer query and/or request within TAT/SLA
o Drive process improvements to reduce complaints and increase customer delight
o Coordinate and liaison across departments for resolution of complaints
· Call center management
o Monitor customer communication routed through Call center and review service quality of call center vendor
o Conduct periodical updates with respect to policy and process changes with the Call Center
· Manage communication/system changes having direct customer impact
o Review system/portal changes having impact on customer and monitor and plan all system generated communication to customers
o Manage the operation delinquency voice process
· Team Management
o Ensure manpower planning and team management
o Provide training for the team members and provide process updates and ensure high motivation and engagement levels of team members
o Drive customer centricity and sensitivity across the team
· Build and facilitate business retention process
· Help resolve all audit queries and support business activities(With respect to Customer Communication)
· Provide analysis of reports and records and maintain monthly customer service reports/MIS
Graduate : Yes
Masters/Postgraduate: Optional
Desired Experience: 6-8 years of experience in customer service/quality/retail assets
Full job record
| Job ID | a4147178e6d2e7cdc3254395e72d07f09cd2e27f |
| Org ID | 96221fa5-af45-45f9-9d03-34a80f71e6df |
| Source ID | 6c42faa4-d1e6-4939-8bd9-b26bed034b04 |
| Board ID | 6c42faa4-d1e6-4939-8bd9-b26bed034b04 |
| Provider | oracle_hcm |
| Provider Job Key | 47464 |
| Title | Manager - CRM - Housing - CRM - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Mumbai - Lodha (I-Think Techno Campus) - B wing, Thane, Maharashtra, IN |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Maharashtra |
| Salary Raw | Description 10687 Core Responsibilities: · Customer request/query/complaint management o Ensure rightful resolution of customer query and/or request within TAT/SLA o Drive process improvements to reduce complaints and increase customer delight o Coordinate and liaison across departments for resolution of complaints · Call center management o Monitor customer communication routed through Call center and review service quality of call center vendor o Conduct periodical updates with respect to policy and process changes with the Call Center · Manage communication/system changes having direct customer impact o Review system/portal changes having impact on customer and monitor and plan all system generated communication to customers o Manage the operation delinquency voice process · Team Management o Ensure manpower planning and team management o Provide training for the team members and provide process updates and ensure high motivation and engagement levels of team members o Drive customer centricity and sensitivity across the team · Build and facilitate business retention process · Help resolve all audit queries and support business activities(With respect to Customer Communication) · Provide analysis of reports and records and maintain monthly customer service reports/MIS Graduate : Yes Masters/Postgraduate: Optional Desired Experience: 6-8 years of experience in customer service/quality/retail assets |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | month |
| Source URL | https://eofh.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/47464 |
| Apply URL | https://eofh.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/47464 |
| First Seen At | 2026-06-06 11:06:17Z |
| Last Seen At | 2026-06-06 11:06:17Z |
| Last Checked At | 2026-06-06 11:06:17Z |
| Last Changed At | 2026-06-06 11:06:17Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 10:48:51Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eofh.fa.em2.oraclecloud.com|CX_3001/date=2026-06-06/2026-06-06T11-03-38-709Z-06ce093af6b4c058f9eb576a70b503881734ac0a11820d14a17dffd84fdb3217.json |
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