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Service Account Representative - Flex Team

Aa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001 · Canton, MA, US, Canton, MA · Hybrid · Active · $27–$38 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001
TitleService Account Representative - Flex Team
Normalized title-
Department / team-
LocationCanton, MA, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$27–$38 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-18 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Aa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Canton.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001
Sourced5647208-8091-447f-a65c-6c54aa5d81b3
ATS providerADP Workforce Now Recruiting

Description

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance – via enrollment and billing options at the workplace. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist Listen for understanding and respond empathetically Explain things in a manner that is easy to understand Be knowledgeable students of our business Take full ownership to resolve questions and issues Be professional, polite and courteous Leave our customers and associates “better than where we found them” The Service Representative Floating Team reports directly to the team Supervisor. The Service Representative is responsible for supporting the overall Cx team during peak processing times; while demonstrating the highest levels of service professionalism in all they do. This role is key to ensuring day to day activities and functions are effectively being handled and high level of service is being provided to our customers. As Service Account Representative, responsibilities include: Handle a variety of inquiries and problems from internal teammates and external partners (policy owners and agents) Reviews, researches and troubleshoots problems and initiates and/or completes action for requests. Partners with other areas for resolution to problems. Provide back-up support on all functions within the area; supporting work completion based on volume peaks or staffing challenges Participates in project work for the department as a subject matter expert (SME) Participates in presentations, training, and team meetings. Is available to the team for mentoring/training and assistance on cases and research Assists the supervisor with the department’s quality reviews, work monitoring and delegation. Develops, maintains and distributes weekly and monthly reporting Participate in team meetings, goal setting and team decisions. Other duties as required. Qualifications Education: College degree or related experience (Liberal Arts or Business); as well as at least 5 years of Customer Service experience Experience: PC skills, (Microsoft Office – Word, Outlook, Excel, Access, etc.), strong communication skills, problem solver, phone etiquette Hybrid Work Model At our Canton location, most employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid

Full job record

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Org ID34924d97-bfd6-4843-a6cc-0cacd9b859b0
Source IDd5647208-8091-447f-a65c-6c54aa5d81b3
Board IDd5647208-8091-447f-a65c-6c54aa5d81b3
Provideradp_workforcenow
Provider Job Key547129
TitleService Account Representative - Flex Team
Normalized Title—
Statusactive
Activeyes
Location TextCanton, MA, US, Canton, MA
Department—
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionMA
CityCanton
Salary Raw26.87 To 37.61 (USD) Hourly
Salary Min26.87
Salary Max37.61
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=aa89ec54-2071-4ce8-addc-9e8126ec026a&ccId=19000101_000001&lang=en_US&type=JS&jobId=547129&jwId=9200931570469_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=aa89ec54-2071-4ce8-addc-9e8126ec026a&ccId=19000101_000001&lang=en_US&type=JS&jobId=547129&jwId=9200931570469_1
First Seen At2026-05-31 18:57:50Z
Last Seen At2026-06-06 11:59:42Z
Last Checked At2026-06-06 11:59:42Z
Last Changed At2026-06-06 11:59:42Z
Inactive At—
Source Posted At2026-03-18 11:13:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><p id=\"isPasted\">All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. &nbsp;We are all brand ambassadors. &nbsp;Both our words and our behaviors matter. &nbsp;We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. &nbsp;&nbsp;</p><p>The following statements represent what Boston Mutual stands <strong><em>&ldquo;FOR&rdquo;</em></strong> &ndash; it is what makes us <strong><em>different</em></strong><em>&nbsp;</em>and <strong><em>better</em></strong> in the market we serve. &nbsp;</p><ul type=\"disc\"><li>We are <strong><em>FOR</em></strong> being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families.</li><li>We are <strong><em>FOR</em></strong> providing practical and affordable products designed for those we serve.&nbsp;</li><li>We are <strong><em>FOR&nbsp;</em></strong>making it easy to secure a level of financial protection with a portfolio of products &ndash; beginning with life insurance &ndash; via enrollment and billing options at the workplace.</li><li>We are <strong><em>FOR&nbsp;</em></strong>providing a personalized customer experience to our policyholders and producers.</li><li>We are <strong><em>FOR</em></strong> acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve &ndash; representing the goodness of mutuality in all we do.</li></ul><p>We do our best to:&nbsp;</p><ul><li>Demonstrate a desire to assist</li><li>Listen for understanding and respond empathetically</li><li>Explain things in a manner that is easy to understand</li><li>Be knowledgeable students of our business</li><li>Take full ownership to resolve questions and issues</li><li>Be professional, polite and courteous</li><li>Leave our customers and associates &ldquo;better than where we found them&rdquo;</li></ul><p>The Service Representative Floating Team reports directly to the team Supervisor. The Service Representative is responsible for supporting the overall Cx team during peak processing times; while demonstrating the highest levels of service professionalism in all they do. This role is key to ensuring day to day activities and functions are effectively being handled and high level of service is being provided to our customers.</p><p>&nbsp;As Service Account Representative, responsibilities include:</p><ul><li>Handle a variety of inquiries and problems from internal teammates and external partners (policy owners and agents)</li><li>Reviews, researches and troubleshoots problems and initiates and/or completes action for requests.&nbsp;</li><li>Partners with other areas for resolution to problems.</li><li>Provide back-up support on all functions within the area; supporting work completion based on volume peaks or staffing challenges</li><li>Participates in project work for the department as a subject matter expert (SME)</li><li>Participates in presentations, training, and team meetings. &nbsp;&nbsp;</li><li>Is available to the team for mentoring/training and assistance on cases and research&nbsp;</li><li>Assists the supervisor with the department&rsquo;s quality reviews, work monitoring and delegation.</li><li>Develops, maintains and distributes weekly and monthly reporting</li><li>Participate in team meetings, goal setting and team decisions.</li><li>Other duties as required.</li></ul><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Qualifications</strong></p></td></tr></tbody></table><p><strong>Education:&nbsp;</strong>College degree or related experience (Liberal Arts or Business); as well as at least 5 years of Customer Service experience</p><p><strong>Experience:</strong>&nbsp; &nbsp;PC skills, (Microsoft Office &ndash; Word, Outlook, Excel, Access, etc.), strong communication skills, problem solver, phone etiquette</p><p>&nbsp;<span data-pasted=\"true\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 14px; font-family: \"times new roman\", serif;'><strong>Hybrid Work Model</strong></span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: \"times new roman\", serif; font-size: 14px;'><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 14px; font-family: \"times new roman\", serif;'>At our Canton location, most employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week</span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: \"times new roman\", serif; font-size: 14px;'><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 14px; font-family: \"times new roman\", serif;'>Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.</span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: \"times new roman\", serif; font-size: 14px;'><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 14px; font-family: \"times new roman\", serif;'>#LI-Hybrid</span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"width: 0%;\"></table></div></div></div>\n",
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        {
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            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Service Account Representative - Flex Team",
    "clientRequisitionID": "1518",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Canton",
          "postalCode": "02021",
          "countrySubdivisionLevel1": {
            "codeValue": "MA"
          }
        },
        "nameCode": {
          "shortName": " Canton, MA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/547129?cid=aa89ec54-2071-4ce8-addc-9e8126ec026a&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 15656
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/orgs/34924d97-bfd6-4843-a6cc-0cacd9b859b0JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/d5647208-8091-447f-a65c-6c54aa5d81b3JSON
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