Triage and Support Supervisor (Night Shift)

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  "source_hash": "0b60b75f76d8b72db1b15c1d971ebef3bdfcceb91fc101c2a2f1bcb9eeb0f156",
  "last_changed_at": "2026-05-29T07:04:50.783Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Kansas City, Missouri",
    "city": "Kansas City",
    "region": "MO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:56:35.215Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Kansas City, Missouri",
      "city": "Kansas City",
      "region": "MO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "\n<li>Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences&nbsp;</li>\n<li>Ensure that escalations occur appropriately and consistently&nbsp;</li>\n<li>Stay abreast of current cloud provider technologies&nbsp;</li>\n<li>Ensure completion of overnight maintenance and scheduled tasks&nbsp;</li>\n<li>Support the teams by assisting in training, team meetings, and on-call responsibilities&nbsp;</li>\n<li>Respond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers&nbsp;</li>\n<li>Ensure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate&nbsp;</li>\n<li>Audit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates&nbsp;</li>\n<li>Assist with the development of workflows and procedures for team based on industry standard ITSM framework&nbsp;</li>\n<li>Maintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets&nbsp;</li>\n<li>Conduct performance reviews for team members&nbsp;</li>\n<li>Lead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team&nbsp;</li>\n"
    },
    {
      "text": "Education and Experience",
      "content": "\n<li>2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment&nbsp;</li>\n<li>2 years’ experience managing a technical team&nbsp;</li>\n<li>Basic knowledge of, or 2 years’ experience supporting and administering any of the following:&nbsp;</li>\n<li>ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc)&nbsp;&nbsp;</li>\n<li>Windows, Linux, and/or IBMi server Operating Systems&nbsp;</li>\n<li>Virtualization technologies (VMware, Nutanix, or Hyper-V)&nbsp;</li>\n<li>Server Hardware (Dell or HP)&nbsp;</li>\n<li>AWS/Azure&nbsp;</li>\n<li>Backup (Veeam, Commvault, and Carbonite/eVault)&nbsp;</li>\n<li>WAN/LAN/SDWAN Networks&nbsp;</li>\n<li>Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto)&nbsp;</li>\n<li>Monitoring (Zabbix, ScienceLogic, Nagios, etc)&nbsp;</li>\n<li>File and SAN Storage hardware (Pure, NetApp, IBM)&nbsp;</li>\n<li>Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1778619515682,
  "updatedAt": null,
  "categories": {
    "team": "Operations",
    "location": "Kansas City, Missouri",
    "allLocations": [
      "Kansas City, Missouri",
      "Lenexa, KS"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}