Home › Companies › 0cf0c17f 7f87 4685 A684 536f9fc2b5b2 19000101 000001 › QA/Training Supervisor
QA/Training Supervisor
0cf0c17f 7f87 4685 A684 536f9fc2b5b2 19000101 000001 · MO - Jefferson City, Jefferson City, MO, US, Jefferson City, MO · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 0cf0c17f 7f87 4685 A684 536f9fc2b5b2 19000101 000001 |
| Title | QA/Training Supervisor |
| Normalized title | - |
| Department / team | - |
| Location | MO - Jefferson City, MO, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-05 / 2026-05-31 |
| Changed / last seen | 2026-06-05 / 2026-06-05 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 0cf0c17f 7f87 4685 A684 536f9fc2b5b2 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in MO - Jefferson City. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 0cf0c17f 7f87 4685 A684 536f9fc2b5b2 19000101 000001 |
| Source | a3c6af95-5b98-4438-9e52-0febd576d5a5 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Summary of Position The QA/Training Supervisor oversees quality assurance and training operations and leverages data-driven insights to improve call center efficiency and effectiveness. This position also collaborates with leadership on comprehensive training and coaching programs that enhance staff readiness and overall performance outcomes.
Essential Job Requirements Establishes and communicates monthly QA monitoring targets Manages QA team performance to ensure completion and achievement of established targets for the Income Maintenance mailroom. Utilizes trend analysis data to identify and escalate issues, design refresher topics, and improve new hire training. Researches, develops, and implements new features, technologies, programs and methods to improve QA processes. Reviews training surveys and integrate feedback to improve the training program. Meets with managers to review training curriculum, technologies, and delivery to improve training quality, trainee readiness, and staff retention. Oversees training programs for outreach team, supervisors, leads, and other levels of levels of project staff. Ensures all training material updates and improvements are made in a timely manner. Develops and improves knowledge testing methods and technologies. Regular and timely attendance Other duties as assigned Required Education High School diploma or equivalent required Bachelor's degree in education, training, or related field preferred Required Experience At least one year of work experience as a trainer in a related field is required. Experience coaching, training, and motivating employees. Demonstrated interpersonal skills, presentation skills, and ability to work productively with all levels in an organization. Relevant computer skills such as PowerPoint, Outlook, and Word Experience with state programs is preferred.
Full job record
| Job ID | a3e9a58d7d10d4857f5bdc409e2fbc1fe8d14592 |
| Org ID | 5d8f707e-1138-4319-9b55-b4fba650b6cd |
| Source ID | a3c6af95-5b98-4438-9e52-0febd576d5a5 |
| Board ID | a3c6af95-5b98-4438-9e52-0febd576d5a5 |
| Provider | adp_workforcenow |
| Provider Job Key | 589728 |
| Title | QA/Training Supervisor |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | MO - Jefferson City, Jefferson City, MO, US, Jefferson City, MO |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MO |
| City | MO - Jefferson City |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0cf0c17f-7f87-4685-a684-536f9fc2b5b2&ccId=19000101_000001&lang=en_US&type=JS&jobId=589728&jwId=9201143841406_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0cf0c17f-7f87-4685-a684-536f9fc2b5b2&ccId=19000101_000001&lang=en_US&type=JS&jobId=589728&jwId=9201143841406_1 |
| First Seen At | 2026-05-31 18:46:29Z |
| Last Seen At | 2026-06-05 02:41:15Z |
| Last Checked At | 2026-06-05 02:41:15Z |
| Last Changed At | 2026-06-05 02:41:15Z |
| Inactive At | — |
| Source Posted At | 2026-05-05 13:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=0cf0c17f-7f87-4685-a684-536f9fc2b5b2|19000101_000001/date=2026-06-05/2026-06-05T02-40-24-150Z-2e4907f4563664544f769ec26a1e1d99cd44843fdf980b84c5e2a1e24dae5204.json |
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