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Customer Service - El Mirage

Ebgj Fa Us2 Oraclecloud Com CX 1 · El Mirage, AZ, United States; El Mirage, El Mirage, AZ, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEbgj Fa Us2 Oraclecloud Com CX 1
TitleCustomer Service - El Mirage
Normalized title-
Department / teamAvanti
LocationEl Mirage, AZ, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ebgj Fa Us2 Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in El Mirage.Open
Department jobsActive postings in Avanti.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEbgj Fa Us2 Oraclecloud Com CX 1
Sourced45d8a99-d079-4425-8ce3-5097d3ef5f46
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Job Description The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments. Responsibilities Responsibilities and Duties Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner. Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service. Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Creating customer service tickets for required service and parts. Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. Proper documentation of customer activities, progress, and service issues. Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc. Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth. All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership. Qualifications Qualifications and Skills: Punctual and reliable; be at work on time every day and the ability to work in a team environment. Strong phone contact handling skills and active listening Problem solving skills required, willingness to learn. Microsoft Programs experience – Outlook, MS Teams, and MS Excel Construction and Window knowledge preferred. Bilingual Spanish/English a plus Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti. Consistency complete day to day tasks of a customer service representative per standard work routine.

Full job record

Job IDa3dc622f759bab326fadeff903216d7debefbf49
Org ID93e61812-ca08-4fbf-9964-63ce3fd7ad9f
Source IDd45d8a99-d079-4425-8ce3-5097d3ef5f46
Board IDd45d8a99-d079-4425-8ce3-5097d3ef5f46
Provideroracle_hcm
Provider Job Key251589
TitleCustomer Service - El Mirage
Normalized Title—
Statusactive
Activeyes
Location TextEl Mirage, AZ, United States; El Mirage, El Mirage, AZ, US
DepartmentAvanti
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionAZ
CityEl Mirage
Salary RawDescription Job Description The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments. Responsibilities Responsibilities and Duties Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner. Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service. Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Creating customer service tickets for required service and parts. Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. Proper documentation of customer activities, progress, and service issues. Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc. Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth. All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership. Qualifications Qualifications and Skills: Punctual and reliable; be at work on time every day and the ability to work in a team environment. Strong phone contact handling skills and active listening Problem solving skills required, willingness to learn. Microsoft Programs experience – Outlook, MS Teams, and MS Excel Construction and Window knowledge preferred. Bilingual Spanish/English a plus Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti. Consistency complete day to day tasks of a customer service representative per standard work routine.
Salary Min—
Salary Max—
Salary Currency—
Salary Periodday
Source URLhttps://ebgj.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/251589
Apply URLhttps://ebgj.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/251589
First Seen At2026-05-31 18:10:50Z
Last Seen At2026-06-06 11:49:49Z
Last Checked At2026-06-06 11:49:49Z
Last Changed At2026-06-06 11:49:49Z
Inactive At—
Source Posted At2026-05-28 20:27:41Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ebgj.fa.us2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-49-36-478Z-e2510b04d04cfc664b050aa57d716d395ba4757ea00923db50b084876b37308f.json
Event Fields
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  "last_changed_at": "2026-06-06T11:49:49.620Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
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    "city": "El Mirage",
    "region": "AZ",
    "country": "United States",
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    "confidence": 0.8
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T11:49:49.395Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "El Mirage, AZ, United States",
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      "region": "AZ",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": "on_site",
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "ShortDescriptionStr": "Company Overview: \nAvanti Windows & Doors is a leading manufacturer and installation contractor of vinyl window and door systems throughout the South & Southwest. Avanti produces and installs windows for single-family homebuilders within the Phoenix, Prescott, Tucson, Las Vegas, Dallas-Fort Worth, Austin, San Antonio, Fresno, Sacramento, Ontario, and Florida markets. Avanti sets the standard for providing window products and installation services for the Big Builder customer. Avanti is listed as Arizona’s 11th largest manufacturing employer in 2021 and 14th in 2020 by the Phoenix Business Journal. Avanti ranked #212 in 2018 and #1092 in 2019 on the Inc. 5000 Fastest-Growing Private Companies in America. Window & Door Magazine awarded Avanti with the 2018 Dealer of the Year Award: Excellence in Installation.\n\n",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://ebgj.fa.us2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22251589%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
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}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/a3dc622f759bab326fadeff903216d7debefbf49?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/93e61812-ca08-4fbf-9964-63ce3fd7ad9fJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/d45d8a99-d079-4425-8ce3-5097d3ef5f46JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/a3dc622f759bab326fadeff903216d7debefbf49/eventsJSON

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