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Home › Companies › A6397f9e 3298 48bb 8fd9 B0abbbedb053 19000101 000001 › Customer Service Rep (CSR)

Customer Service Rep (CSR)

A6397f9e 3298 48bb 8fd9 B0abbbedb053 19000101 000001 · Bartlett, TN, US, Bartlett, TN · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA6397f9e 3298 48bb 8fd9 B0abbbedb053 19000101 000001
TitleCustomer Service Rep (CSR)
Normalized title-
Department / team-
LocationBartlett, TN, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-02-23 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from A6397f9e 3298 48bb 8fd9 B0abbbedb053 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Bartlett.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA6397f9e 3298 48bb 8fd9 B0abbbedb053 19000101 000001
Sourcecf17a46e-3a32-4566-a029-5ef9231e5391
ATS providerADP Workforce Now Recruiting

Description

Job Summary The HVAC & Plumbing Service Dispatcher is responsible for coordinating and maintaining the daily schedules of service technicians to ensure timely and efficient delivery of service. This includes monitoring ongoing service calls and dispatching technicians as jobs are completed. The dispatcher ensures that all customer information and service history are accurately updated in the customer database. Duties & Responsibilities Maintain and manage the daily schedules of HVAC and plumbing service technicians. Dispatch technicians to service calls based on skill set and availability Adjust and reassign schedules in real time as jobs are completed or new calls come in. Serve as the primary point of contact for customers regarding scheduling and service updates. Keep customers informed of technician arrival times, delays, and expected lead times. Provide clear, courteous, and professional communication by phone, text, and email. Maintain accurate customer information, service history, and contact details in the company database. Collaborate with the Service Manager to prioritize calls and manage workload. Monitor technician progress throughout the day and record job status updates. Assist with after‑hours emergency call routing as needed. Work with the Warehouse manager to update customer on parts arrival and scheduling Competencies for Success Communication; Dependability/Productivity; Organization Skills; Quality; Results Orientation; Interpersonal Skills; Computer Skills; Initiative; Problem Solving; Results Driven; Sense of Urgency; Self Development

Full job record

Job IDa3c3725bbe5d29c4deb9a8d09f0a3a7f3cf3bf24
Org IDd69addee-1123-4628-8c5e-5e5198650c57
Source IDcf17a46e-3a32-4566-a029-5ef9231e5391
Board IDcf17a46e-3a32-4566-a029-5ef9231e5391
Provideradp_workforcenow
Provider Job Key541941
TitleCustomer Service Rep (CSR)
Normalized Title—
Statusactive
Activeyes
Location TextBartlett, TN, US, Bartlett, TN
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionTN
CityBartlett
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a6397f9e-3298-48bb-8fd9-b0abbbedb053&ccId=19000101_000001&lang=en_US&type=JS&jobId=541941&jwId=9201024835934_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a6397f9e-3298-48bb-8fd9-b0abbbedb053&ccId=19000101_000001&lang=en_US&type=JS&jobId=541941&jwId=9201024835934_1
First Seen At2026-05-31 18:54:37Z
Last Seen At2026-06-06 13:07:52Z
Last Checked At2026-06-06 13:07:52Z
Last Changed At2026-06-06 13:07:52Z
Inactive At—
Source Posted At2025-02-23 15:57:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=a6397f9e-3298-48bb-8fd9-b0abbbedb053|19000101_000001/date=2026-06-06/2026-06-06T13-07-52-039Z-e7d897f7bc64cb23ee22f18058aa817b79eb0a2b571c8b82339e9210e9749af8.json
Event Fields
{
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  "source_hash": "e7920f0795eb1f5b4e52cee53c74c724fba5e6e1aef8ebad2788b2defaa92ec0",
  "last_changed_at": "2026-06-06T13:07:52.373Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Bartlett, TN, US, Bartlett, TN",
    "city": "Bartlett",
    "region": "TN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T13:07:52.373Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Bartlett, TN, US, Bartlett, TN",
      "city": "Bartlett",
      "region": "TN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "screeningRequirements": [],
    "requisitionDescription": "<div><h2 style='margin:0in;font-size:19px;font-family:\"Arial\",sans-serif;color:#4472C4;' data-pasted=\"true\">Job Summary</h2><p><br></p><p style='margin:0in;font-size:11.0pt;font-family:\"Arial\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: black;\">The HVAC &amp; Plumbing Service Dispatcher is responsible for coordinating and maintaining the daily schedules of service technicians to ensure timely and efficient delivery of service. This includes monitoring ongoing service calls and dispatching technicians as jobs are completed. The dispatcher ensures that all customer information and service history are accurately updated in the customer database.</span></p><p style='margin:0in;font-size:11.0pt;font-family:\"Arial\",sans-serif;'><br></p><h2 style='margin:0in;font-size:19px;font-family:\"Arial\",sans-serif;color:#4472C4;'>Duties &amp; Responsibilities</h2><div style='margin:0in;font-size:11.0pt;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in; font-size: 11pt; font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: black;\">Maintain and manage the daily schedules of HVAC and plumbing service technicians.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: black;\">Dispatch technicians to service calls based on skill set and availability</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: black;\">Adjust and reassign schedules in real time as jobs are completed or new calls come in.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: black;\">Serve as the primary point of contact for customers regarding scheduling and service updates.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: black;\">Keep customers informed of technician arrival times, delays, and expected lead times.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: black;\">Provide clear, courteous, and professional communication by phone, text, and email.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: black;\">Maintain accurate customer information, service history, and contact details in the company database.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: arial, sans-serif;\"><span style=\"line-height: 125%; font-size: 16px; color: black;\">Collaborate with the Service Manager to prioritize calls and manage workload.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: black;\">Monitor technician progress throughout the day and record job status updates.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: black;\">Assist with after‑hours emergency call routing as needed.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: arial, sans-serif;\"><span style=\"font-size: 16px; color: black;\">Work with the Warehouse manager to update customer on parts arrival and scheduling</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;text-indent:0in;font-size:15px;font-family:\"Arial\",sans-serif;background:white;'><br></p><h2 style='margin:0in;font-size:19px;font-family:\"Arial\",sans-serif;color:#4472C4;'>Competencies for Success</h2><div style='margin:0in;font-size:11.0pt;font-family:\"Arial\",sans-serif;'><p style=\"margin: 0in; font-size: 18px; font-family: initial;\"><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Communication;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"> </span><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Dependability/Productivity;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"> </span><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Organization Skills;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"> </span><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Quality;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"> </span><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Results Orientation;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"> </span><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Interpersonal Skills;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"> </span><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Computer Skills;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"> </span><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Initiative;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"> </span><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Problem Solving;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"> </span><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Results Driven;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"> </span><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Sense of Urgency;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"> </span><span style=\"color: black; font-family: arial, sans-serif; font-size: 16px;\">Self Development</span></p></div><p style='margin:0in;font-size:11.0pt;font-family:\"Arial\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin:0in;font-size:11.0pt;font-family:\"Arial\",sans-serif;'><br></p></div>\n",
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}
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