IT Technical Support Representative

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  "last_changed_at": "2026-05-30T06:12:34.476Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Des Moines, Iowa, 50309, United States",
    "city": "Des Moines",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:22:08.386Z",
  "launch_scope": {
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    "included": true,
    "location": {
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    "countries": [
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  "remote_policy": "remote",
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{
  "list_job": {
    "id": "2273",
    "isRemote": null,
    "location": {
      "city": "Des Moines",
      "state": "Iowa"
    },
    "atsLocation": {
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      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18569",
    "locationType": "0",
    "jobOpeningName": "IT Technical Support Representative ",
    "departmentLabel": "Information Technology (IT)",
    "employmentStatusLabel": "Full-Time"
  },
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  "detail_job_opening": {
    "location": {
      "city": "Des Moines",
      "state": "Iowa",
      "postalCode": "50309",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-15",
    "atsLocation": {
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    "description": "<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">The Weitz Company is hiring an Information Technology (IT) Technical Support Representative (TSR) to serve as the front-line contact for IT inquiries, ensuring a positive experience for both internal and external requests. This role is responsible for having a general knowledge of assigned focus areas. A TSR is responsible for insuring the completion or escalation of all incoming requests and incidents. If you are an IT professional who enjoys providing an excellent level of service to internal and external customers, this could be a great role for you!</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">The Weitz Company has been Building a Better Way since 1855. We are a full-service construction company, general contractor, design-builder, and construction manager with office locations throughout the United States. We believe our employees to be our most valuable asset, and we are committed to growing a diverse and inclusive culture that inspires, motivates, and continuously improves.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt; font-weight: bold\">What You’ll Do:</span></p>\n<ul>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Field day-to-day requests and issues related to assigned areas such as desktops, laptops, printers, scanning, network connectivity, mobile devices, and/or jobsites</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Prioritize issues to provide timely support and resolution</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Identify and recognize inquiries that require advanced technical support; escalate inquiry to the appropriate level of internal technical support</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Read, understand, and apply complex technical information while explaining information to others in a way that is easy to understand</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Build relationships by providing excellent customer service via multiple methods of communication including phone, in-person, and remote sessions</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Work independently and complete tasks with minimal oversight</span></li>\n</ul>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt; font-weight: bold\">What We’re Looking For:</span></p>\n<ul>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt; font-weight: bold\">Experience:</span>\n<ul>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">2+ years of experience in an IT-related role</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Associate’s degree or higher in an IT related field is preferred</span><br></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt; font-weight: bold\">Skills:</span>\n<ul>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Ability to problem solve and think critically</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Excellent customer service skills and comfortable talking to customers/internal employees</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">High level of confidentiality and adaptability</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Self-motivated with strong time management skills</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Excellent written and verbal communication skills</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Team-oriented</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt; font-weight: bold\">Technology:</span></li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Ability to learn additional specific job-related software upon hire </span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt; font-weight: bold\">Additional Requirements:</span>\n<ul>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Must be able to work in the office 4 days per week – position allows the ability to work remote 1 day per week upon successful completion of training </span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt; font-weight: bold\">What We Offer: </span></p>\n<ul>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Competitive Pay</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Rewarding Bonus Program</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Comprehensive Benefits Package with Tax-Advantaged HSA and FSA offerings</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Employer-Paid Short- and Long-Term Disability Programs</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Employer-Paid Life Insurance</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Generous Paid Time Off Provisions</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">401K Retirement Savings Plan with Company Match</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Tuition Reimbursement</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Fully Paid Parental Leave</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Voluntary Products Including: Critical Illness Insurance and Accident Insurance</span></li>\n<li><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">Corporate Wellness Program with Wellness Time Off and Rewards</span></li>\n</ul>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt; font-weight: bold\">Visa sponsorship is not available for this position at this time. </span></p>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">The Company does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of the Company without a prior written search agreement will be considered unsolicited and the property of the Company. Please, no phone calls or emails.</span></p>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\"><br></span></p>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">The Weitz Company, LLC (and its U.S.-based subsidiaries and affiliates) recognizes the value of and is committed to hiring and retaining a diverse and inclusive workforce. We are an Equal Opportunity Employer and follow applicable affirmative action guidelines and policies. All qualified applicants will receive consideration for employment (including minorities, females, veterans, and individuals with disabilities, regardless of sexual orientation, gender identity, or other protected categories in accordance with applicable ​state and federal laws). The Company is a drug and alcohol-free workplace and background checks are required if applicable. <a href=\"https://urldefense.proofpoint.com/v2/url?u=https-3A__weitz.box.com_s_jrhmq0gmlct94no0wour2yiaywduu7dw&amp;d=DwMGaQ&amp;c=GaQL1cNZYngSKgGqwtS9Iw&amp;r=AVnx5qVFACJp04u9mvSN6A3crZnd-kzskjpyKL5vs1g&amp;m=WKRFJ4X9n9FE7w3UKDXCPUOEiH8_wODGYlDCb6f67Lb-JpnZMqMmLDWacKLEl1iC&amp;s=MpxZwfxmA_R5r4UHQlGC1f4YHA-pmI9ySwnsyQfwF6M&amp;e=\" target=\"_blank\" rel=\"noopener noreferrer\">Click here</a> to review our Privacy Notice.  </span></p>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(67, 60, 58); font-family: helvetica; font-size: 10pt\">#LI-KD1</span></p>",
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    "jobCategoryId": "18383",
    "jobOpeningName": "IT Technical Support Representative ",
    "departmentLabel": "Information Technology (IT)",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://theweitzcompany.bamboohr.com/careers/2273",
    "employmentStatusLabel": "Full-Time"
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}