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Program Director

Fcb98d9f 3378 4d55 8238 B73e714a6641 19000101 000001 · Bridgeport, CT, US, Bridgeport, CT · Active · $80,000–$125,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyFcb98d9f 3378 4d55 8238 B73e714a6641 19000101 000001
TitleProgram Director
Normalized title-
Department / team-
LocationBridgeport, CT, United States
Work model-
Employment typeFull Time
Salary$80,000–$125,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-01-13 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Fcb98d9f 3378 4d55 8238 B73e714a6641 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Bridgeport.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFcb98d9f 3378 4d55 8238 B73e714a6641 19000101 000001
Source6204446a-7d57-4384-b8ae-dd99f44f20f2
ATS providerADP Workforce Now Recruiting

Description

Overall Responsibility: Program Director provides leadership, day-to-day oversight and direction to one or more operational departments. The Program Director is responsible for planning, development, implementation and monitoring of the Housing Choice Voucher (HCV) program consisting of 2,200 HCV contracts. The incumbent is responsible for interpreting federal, state, and local regulations regarding the implementation of programs, and makes policy recommendations to ensure overall compliance. Additionally, through outstanding leadership, the incumbent works toward meeting department and company performance standards and goals. Duties and Responsibilities The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. Monitor production, quality control, and data integrity of transactions completed by teams Ensure teams meet and/or exceed NMA performance standards Ensure each team’s compliance with the PHA’s Administrative Plan, Standard Operating Procedures and HUD regulations Determine team staffing and training needs; Coordinate and provide appropriate recruiting, training, coaching and leadership Ensure timely completion of performance plans, evaluations and disciplinary actions by Supervisors Monitor and approve direct staff time sheets Ensure teams provide professional and comprehensive customer service to internal and external customers Evaluate procedures and processes and provide recommendations for program excellence and performance improvements Fosters a culture of customer service excellence Promote open communication among teams, departments and divisions Provide excellent customer service to participants, owners, co-workers, clients and vendors when required with escalated cases Department and Division Strategic Planning Budget development, implementation monitoring Obtain certification in Housing Choice Voucher Specialist and Executive Management within 180 days of employment. Performs other duties as assigned Responsibility for Relationships Internal: Provide excellent customer service to staff, management and corporate personnel External: Provide excellent customer service to clients, vendors, and other stakeholders Supervisor Authority This position has the authority to take the following actions for employees being supervised: Exercises direct leadership over all HCV operations for one or multiple locations, based on the volume and complexity of the assignment. Supervision Provided Operates under the direct general supervision of the VP of Program Management or a Regional Director. Knowledge and Skills Required Ability to interpret and implement regulations pertaining to the program. Must be able to communicate effectively both orally and in writing; must possess strong computer and organizational skills required to prioritize multiple tasks, projects and demands. Education and Experience Required Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field (Master’s Degree preferred). A minimum of five years of progressively responsible work experience, with three years of managerial experience, for a public agency, or related experience in the social service or community service field. Other Requirements PHM and HCVEM certifications must be obtained within 120 of employment Behavioral Competencies To perform the job successfully, an individual should demonstrate the following competencies: Leadership: Provide lead direction on special projects or processes by clearly and effectively setting course of action; and manage efficiency of processes, materials or programs by providing regular feedback and reinforcement to appropriate staff as required. Performance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition. Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers. Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively. Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work. Integrity: Must abide by strict ethical standards, integrity, objectivity and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest.

Full job record

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Org IDc0ed328d-3f6d-4820-bd55-7af9d588aa71
Source ID6204446a-7d57-4384-b8ae-dd99f44f20f2
Board ID6204446a-7d57-4384-b8ae-dd99f44f20f2
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Provider Job Key570034
TitleProgram Director
Normalized Title—
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Activeyes
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Department—
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Employment Typefull_time
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CountryUnited States
RegionCT
CityBridgeport
Salary Raw80000.00 To 125000.00 (USD) Annually
Salary Min80,000
Salary Max125,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fcb98d9f-3378-4d55-8238-b73e714a6641&ccId=19000101_000001&lang=en_US&type=JS&jobId=570034&jwId=9202758776277_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fcb98d9f-3378-4d55-8238-b73e714a6641&ccId=19000101_000001&lang=en_US&type=JS&jobId=570034&jwId=9202758776277_1
First Seen At2026-05-31 18:33:23Z
Last Seen At2026-06-06 11:54:30Z
Last Checked At2026-06-06 11:54:30Z
Last Changed At2026-06-06 11:54:30Z
Inactive At—
Source Posted At2025-01-13 23:13:00Z
Source Updated At—
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The Program Director is responsible for planning, development, implementation and monitoring of the Housing Choice Voucher (HCV) program consisting of 2,200 HCV contracts. The incumbent is responsible for interpreting federal, state, and local regulations regarding the implementation of programs, and makes policy recommendations to ensure overall compliance. Additionally, through outstanding leadership, the incumbent works toward meeting department and company performance standards and goals.</p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:19px;\">&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><strong><span style=\"font-size:19px;\">&nbsp;</span></strong></p><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; border: none; margin-left: 6.75pt; margin-right: 6.75pt; width: 100%;\"><tbody><tr><td style=\"width: 100%; border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1.5pt solid rgb(0, 62, 112); padding: 0in 5.4pt; height: 0.25in; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong>Duties and Responsibilities &nbsp;</strong></p></td></tr><tr><td style=\"width: 100%; border: none; padding: 0in 5.4pt; height: 48.15pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"color:black;\">The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.</span></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"color:black;\">&nbsp;</span></p><div style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: undefined;margin-left:25.25px;\"><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Monitor production, quality control, and data integrity of transactions completed by teams<strong>&nbsp;</strong></span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Ensure teams meet and/or exceed NMA performance standards<strong>&nbsp;</strong></span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Ensure each team&rsquo;s compliance with the PHA&rsquo;s Administrative Plan, Standard Operating Procedures and HUD regulations<strong>&nbsp;</strong></span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Determine team staffing and training needs; Coordinate and provide appropriate recruiting, training, coaching and leadership<strong>&nbsp;</strong></span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Ensure timely completion of performance plans, evaluations and disciplinary actions by Supervisors<strong>&nbsp;</strong></span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Monitor and approve direct staff time sheets<strong>&nbsp;</strong></span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Ensure teams provide professional and comprehensive customer service to internal and external customers<strong>&nbsp;</strong></span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Evaluate procedures and processes and provide recommendations for program excellence and performance improvements<strong>&nbsp;</strong></span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Fosters a culture of customer service excellence</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Promote open communication among teams, departments and divisions<strong>&nbsp;</strong></span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Provide excellent customer service to participants, owners, co-workers, clients and vendors when required with escalated cases&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Department and Division Strategic Planning&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Budget development, implementation monitoring&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Obtain certification in Housing Choice Voucher Specialist and Executive Management within 180 days of employment.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"line-height:103%;font-family:Calibri;font-size:15px;\">Performs other duties as assigned&nbsp;</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-left:.5in;text-align:justify;'>&nbsp;</p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:1px;\">&nbsp;</span></strong></p><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; border: none; margin-left: 6.75pt; margin-right: 6.75pt; width: 100%;\"><tbody><tr><td colspan=\"4\" style=\"width: 100%; border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1.5pt solid rgb(0, 62, 112); padding: 0in 5.4pt; height: 13.5pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:15px;\">Responsibility for Relationships &nbsp;</span></strong></p></td></tr><tr><td style=\"width: 13.3929%; border: none; padding: 0in 5.4pt; height: 30.6pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;text-align:right;'><strong><span style=\"font-size:15px;\">Internal:</span></strong></p></td><td style=\"width: 2.67857%; padding: 0in 5.4pt; height: 30.6pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-bottom:12.0pt;'><span style=\"font-size:15px;\">&nbsp;</span></p></td><td style=\"width: 2.67857%; padding: 0in 5.4pt; height: 30.6pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-bottom:12.0pt;'><span style=\"font-size:15px;\">&nbsp;</span></p></td><td style=\"width: 81.25%; border: none; padding: 0in 5.4pt; height: 30.6pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'>Provide excellent customer service to staff, management and corporate personnel</p></td></tr><tr><td style=\"width: 13.3929%; padding: 0in 5.4pt; height: 31.5pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;text-align:right;'><strong><span style=\"font-size:15px;\">External:</span></strong></p></td><td style=\"width: 2.67857%; padding: 0in 5.4pt; height: 31.5pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;'><span style=\"font-size:15px;\">&nbsp;</span></p></td><td style=\"width: 2.67857%; padding: 0in 5.4pt; height: 31.5pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;'><span style=\"font-size:15px;\">&nbsp;</span></p></td><td style=\"width: 81.25%; padding: 0in 5.4pt; height: 31.5pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'>Provide excellent customer service to clients, vendors, and other stakeholders</p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><strong><span style=\"font-size:5px;\">&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><strong><span style=\"font-size:19px;\">&nbsp;</span></strong></p><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; border: none; margin-left: 6.75pt; margin-right: 6.75pt; width: 100%;\"><tbody><tr><td style=\"width: 100%; border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1.5pt solid rgb(0, 62, 112); padding: 0in 5.4pt; height: 13.5pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:15px;\">Supervisor Authority &nbsp;</span></strong></p></td></tr><tr><td style=\"width: 100%; border: none; padding: 0in 5.4pt; height: 48.15pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;'><strong><span style=\"font-size:15px;\">This position has the authority to take the following actions for employees being supervised:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;'><strong><span style=\"font-size:1px;\">&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'>Exercises direct leadership over all HCV operations for one or multiple locations, based on the volume and complexity of the assignment.</p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:19px;\">&nbsp;</span></strong></p><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:508.5pt;border-collapse:collapse;border:none;margin-left:6.75pt;margin-right:6.75pt;\" width=\"678\"><tbody><tr><td style=\"width: 100%; border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1.5pt solid rgb(0, 62, 112); padding: 0in 5.4pt; height: 4.85pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:15px;\">Supervision Provided &nbsp;</span></strong></p></td></tr><tr><td style=\"width: 100%; border: none; padding: 0in 5.4pt; height: 21.95pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'>Operates under the direct general supervision of the VP of Program Management or a Regional Director.</p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><strong><span style=\"font-size:13px;\">&nbsp;</span></strong></p><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:511.5pt;border-collapse:collapse;border:none;margin-left:6.75pt;margin-right:6.75pt;\" width=\"682\"><tbody><tr><td style=\"width: 100%; border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1.5pt solid rgb(0, 62, 112); padding: 0in 5.4pt; height: 2.75pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:15px;\">Knowledge and Skills Required &nbsp;</span></strong></p></td></tr><tr><td style=\"width: 100%; border: none; padding: 0in 5.4pt; height: 24.1pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'>Ability to interpret and implement regulations pertaining to the program. Must be able to communicate effectively both orally and in writing; must possess strong computer and organizational skills required to prioritize multiple tasks, projects and demands.&nbsp;</p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:19px;\">&nbsp;</span></strong></p><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; border: none; margin-left: 6.75pt; margin-right: 6.75pt; width: 100%;\"><tbody><tr><td style=\"width: 100%; border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1.5pt solid rgb(0, 62, 112); padding: 0in 5.4pt; height: 0.25in; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:15px;\">Education and Experience Required &nbsp;</span></strong></p></td></tr><tr><td style=\"width: 100%; border: none; padding: 0in 5.4pt; height: 34.5pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;'>Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field (Master&rsquo;s Degree preferred). A minimum of five years of progressively responsible work experience, with three years of managerial experience, for a public agency, or related experience in the social service or community service field.&nbsp;</p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><strong>&nbsp;</strong></p><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:510.0pt;border-collapse:collapse;border:none;margin-left:6.75pt;margin-right:6.75pt;\" width=\"680\"><tbody><tr><td style=\"width: 100%; border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1.5pt solid rgb(0, 62, 112); padding: 0in 5.4pt; height: 3.8pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:15px;\">Other Requirements</span></strong></p></td></tr><tr><td style=\"width: 100%; border: none; padding: 0in 5.4pt; height: 23pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;'>PHM and HCVEM certifications must be obtained within 120 of employment&nbsp;&nbsp;</p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:19px;\">&nbsp;</span></strong></p><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; border: none; margin-left: 6.75pt; margin-right: 6.75pt; width: 100%;\"><tbody><tr><td style=\"width: 100%; border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1.5pt solid rgb(0, 62, 112); padding: 0in 5.4pt; height: 13.5pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><span style=\"font-size:15px;\">Behavioral Competencies</span></strong></p></td></tr><tr><td style=\"width: 100%; border: none; padding: 0in 5.4pt; height: 81.25pt; vertical-align: top;\" valign=\"top\"><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-top:0in;margin-right:0in;margin-bottom:.2pt;margin-left:17.25pt;line-height:103%;'><span style=\"font-size:15px;line-height:103%;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'>To perform the job successfully, an individual should demonstrate the following competencies: &nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:9px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong>Leadership:</strong> Provide lead direction on special projects or processes by clearly and effectively setting course of action; and manage efficiency of processes, materials or programs by providing regular feedback and reinforcement to appropriate staff as required. &nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:8px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong>Performance Excellence:</strong> Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition. &nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:8px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong>Customer Service:</strong> Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers. &nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:8px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong>Effective Communication:</strong> Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively. &nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:8px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong>Quality:</strong> Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. &nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:8px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong>Responsiveness and Accountability:</strong> Demonstrate a high level of conscientiousness; hold oneself personally responsible for one&#39;s own work; and do the required fair share of work. &nbsp; &nbsp;&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:8px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Arial\",sans-serif;'><strong>Integrity:</strong> Must abide by strict ethical standards, integrity, objectivity and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest.</p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;'>&nbsp;</p></td></tr></tbody></table></div>\n",
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