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Home › Companies › A5dcb7e8 1fd1 414d A43f E1976fa89461 19000101 000001 › HELP DESK TECHNICIAN

HELP DESK TECHNICIAN

A5dcb7e8 1fd1 414d A43f E1976fa89461 19000101 000001 · Saint Louis, MO, US, Saint Louis, MO · Active · $20–$20 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA5dcb7e8 1fd1 414d A43f E1976fa89461 19000101 000001
TitleHELP DESK TECHNICIAN
Normalized title-
Department / team-
LocationSaint Louis, MO, United States
Work model-
Employment typeFull Time
Salary$20–$20 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-31 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from A5dcb7e8 1fd1 414d A43f E1976fa89461 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Saint Louis.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA5dcb7e8 1fd1 414d A43f E1976fa89461 19000101 000001
Sourcec2ee3846-feeb-4156-8494-1440703f1f01
ATS providerADP Workforce Now Recruiting

Description

The St. Louis Public Library is seeking a Help Desk Technician to join the Technology Department. The Help Desk Technician is responsible for providing Level 1 support to Library staff. We are looking for an ideal candidate who is willing to learn everything and are enthusiastic about helping people. In this role you will: Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with hardware and other equipment. Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with basic software. Provide basic support for problems with desktops, laptops, Chrome devices, printers, scanners, mobile devices, etc. Thoroughly document troubleshooting progress in ticketing system Troubleshoot issues before escalating tickets to the next level of support Image and install new computers Follow surplus procedures for equipment that is no longer needed Maintain an accurate inventory of technology equipment Complete other duties as assigned You will need to have : Associate’s degree or equivalent from two-year college or technical school 1- 3 years of Technology work experience required CompTIA A+ certification preferred Excellent written and verbal communication skills and an ability to communicate effectively with technical and non-technical users An ability to prioritize and multitask, troubleshoot, and problem solve Strong organizational skills and attention to detail An ability to work well as a team member A dependable vehicle for the purpose of responding to support calls at all St. Louis Public Library locations. You will need to be skilled in: Windows 10 and 11 desktop systems Hardware support Google Workspace Microsoft Office Suite You will earn: Competitive salary starting at $19.74 an hour Medical, dental, and life insurance Paid vacation, holidays, and sick days Pension plan through the Employees Retirement System of the City of St. Louis Partial tuition reimbursement for approved courses Professional development Schedule: Monday - Friday, 8 am - 5 pm About SLPL: St. Louis Public Library is a true urban library, representing the historic center of the St. Louis region: the City of St. Louis. With its roots in the mid-1800s, St. Louis Public Library has a long history of innovation and service, a large and historic collection including rare books and extensive special collections, and a diverse and dedicated staff. Our technology is a major resource throughout the City and beyond, and the Library makes an enormous investment in technology annually to keep them state of the art. We operate 16 locations in a relatively small city of 61 square miles. These range from the magnificent Central Library – one of the world’s great public libraries – to regional and neighborhood libraries that vary in size and design but are centerpieces in their communities. St. Louis was an early, passionate supporter of library services to children, and that remains a core value and mission. Outreach into our varied communities, marketing the Library’s remarkable strengths, and working with civic and cultural partners to benefit St. Louisans are all closely held values and goals at the Library. About downtown St. Louis: T his position will work in the heart of the St. Louis Public Library system in the library administration building. Located in Downtown West, the administration building is next door to the renowned Centr al Library, an architectural masterpiece designed by Cass Gilbert, and steps from all the shops, restaurants, and entertainment that downtown St. Louis has to offer. To apply: If you are interested in this opportunity, please visit slpl.org /employment and submit your cover letter and resume. Thank you!

Full job record

Job IDa3b69bcc06f66464dfb6fbeab7da99019e5e3263
Org ID87920689-24dd-44ec-953f-9988216bd5e5
Source IDc2ee3846-feeb-4156-8494-1440703f1f01
Board IDc2ee3846-feeb-4156-8494-1440703f1f01
Provideradp_workforcenow
Provider Job Key591640
TitleHELP DESK TECHNICIAN
Normalized Title—
Statusactive
Activeyes
Location TextSaint Louis, MO, US, Saint Louis, MO
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMO
CitySaint Louis
Salary Raw19.74 To 19.74 (USD) Hourly
Salary Min19.74
Salary Max19.74
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a5dcb7e8-1fd1-414d-a43f-e1976fa89461&ccId=19000101_000001&lang=en_US&type=JS&jobId=591640&jwId=9201184939447_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a5dcb7e8-1fd1-414d-a43f-e1976fa89461&ccId=19000101_000001&lang=en_US&type=JS&jobId=591640&jwId=9201184939447_1
First Seen At2026-05-31 18:53:47Z
Last Seen At2026-06-06 11:59:34Z
Last Checked At2026-06-06 11:59:34Z
Last Changed At2026-06-06 11:59:34Z
Inactive At—
Source Posted At2026-05-31 21:28:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=a5dcb7e8-1fd1-414d-a43f-e1976fa89461|19000101_000001/date=2026-06-06/2026-06-06T11-59-34-308Z-ce608616dfc4fbee3ffe38e0ecb8c0db398928b1a05fd028efbc9a42b6c271fb.json
Event Fields
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Extensions
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    "requisitionDescription": "<div><div><div><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:8pt;\" id=\"isPasted\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">The St. Louis Public Library is seeking a Help Desk Technician to join the Technology Department. &nbsp;The Help Desk Technician is responsible for providing Level 1 support to Library staff. &nbsp;We are looking for an ideal candidate who is willing to learn everything and are enthusiastic about helping people.</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p id=\"isPasted\" style=\"margin-left: 20px;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>In this role you will:</strong></span></p><ul><li style=\"list-style-type: none; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><ul style=\"list-style-type: disc; font-size: initial; font-family: initial; color: initial;\"><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with hardware and other equipment.</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with basic software.</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Provide basic support for problems with desktops, laptops, Chrome devices, printers, scanners, mobile devices, etc.</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Thoroughly document troubleshooting progress in ticketing system</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Troubleshoot issues before escalating tickets to the next level of support</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Image and install new computers</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Follow surplus procedures for equipment that is no longer needed</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Maintain an accurate inventory of technology equipment</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Complete other duties as assigned</li></ul></li></ul><p style=\"margin-left: 20px;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br><strong>You will need to have</strong>:</span></p><ul><li style=\"list-style-type: none; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><ul style=\"list-style-type: disc; font-size: initial; font-family: initial; color: initial;\"><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Associate&rsquo;s degree or equivalent from two-year college or technical school</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;1- 3 years of Technology work experience required</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;CompTIA A+ certification preferred</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Excellent written and verbal communication skills and an ability to communicate effectively with technical and non-technical users</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;An ability to prioritize and multitask, troubleshoot, and problem solve</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;Strong organizational skills and attention to detail</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;An ability to work well as a team member</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;A dependable vehicle for the purpose of responding to support calls at all St. Louis Public Library locations.</li></ul></li></ul><p style=\"margin-left: 20px;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br><strong>You will need to be skilled in:</strong></span></p><ul><li style=\"list-style-type: none; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><ul style=\"list-style-type: disc; font-size: initial; font-family: initial; color: initial;\"><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Windows 10 and 11 desktop systems</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Hardware support</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Google Workspace</li><li style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Microsoft Office Suite</li></ul></li></ul><p style=\"margin-left: 20px;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 8pt; margin-left: 20px;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">You will earn:</span><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><ul style=\"margin-left: 48px;\"><li dir=\"ltr\" style=\"margin-top: 0pt; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Competitive salary starting at $19.74 an hour</span></li><li dir=\"ltr\" style=\"margin-top: 0pt; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Medical, dental, and life insurance</span></li><li dir=\"ltr\" style=\"margin-top: 0pt; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Paid vacation, holidays, and sick days</span></li><li dir=\"ltr\" style=\"margin-top: 0pt; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Pension plan through the Employees Retirement System of the City of St. Louis</span></li><li dir=\"ltr\" style=\"margin-top: 0pt; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Partial tuition reimbursement for approved courses</span></li><li dir=\"ltr\" style=\"margin-top: 0pt; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Professional development</span></li></ul><p style=\"margin-left: 20px;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Schedule:</span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: 36pt;margin-top:0pt;margin-bottom:8pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Monday - Friday, 8 am - 5 pm</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:8pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">About SLPL:<br><br></span></p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 8pt; margin-left: 20px;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">St. Louis Public Library is a true urban library, representing the historic center of the St. Louis region: the City of St. Louis. With its roots in the mid-1800s, St. Louis Public Library has a long history of innovation and service, a large and historic collection including rare books and extensive special collections, and a diverse and dedicated staff. Our technology is a major resource throughout the City and beyond, and the Library makes an enormous investment in technology annually to keep them state of the art. We operate 16 locations in a relatively small city of 61 square miles. These range from the magnificent Central Library &ndash; one of the world&rsquo;s great public libraries &ndash; to regional and neighborhood libraries that vary in size and design but are centerpieces in their communities. St. Louis was an early, passionate supporter of library services to children, and that remains a core value and mission. Outreach into our varied communities, marketing the Library&rsquo;s remarkable strengths, and working with civic and cultural partners to benefit St. Louisans are all closely held values and goals at the Library.</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:8pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">About downtown St. Louis:<br><br></span></p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 8pt; margin-left: 20px;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">T<span style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\" data-pasted=\"true\">his position will work in the heart of the St. Louis Public Library system in the library administration building. Located in Downtown West, the administration building is next door to the renowned Centr</span>al Library, an architectural masterpiece designed by Cass Gilbert, and steps from all the shops, restaurants, and entertainment that downtown St. Louis has to offer.</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:8pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">To apply:<br><br></span></p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 8pt; margin-left: 20px;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\" id=\"isPasted\">If you are interested in this opportunity, please visit</span><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><a href=\"https://slpl.org/\" style=\"color: rgb(0, 0, 0);\" target=\"_blank\"><span style=\"background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&nbsp;</span><span style=\"background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;\">slpl.org</span></a></span><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">/employment and submit your cover letter and resume. Thank you!&nbsp;</span></p></div></div></div>\n",
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    },
    "requisitionTitle": "HELP DESK TECHNICIAN",
    "clientRequisitionID": "1601",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
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          "postalCode": "63103",
          "countrySubdivisionLevel1": {
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        },
        "nameCode": {
          "shortName": " Saint Louis, MO, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/591640?cid=a5dcb7e8-1fd1-414d-a43f-e1976fa89461&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
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}
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