Senior Service Engineer

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    "description_html": "<p>As a Senior Service Engineer, you will serve as a technical leader and people manager playing a critical role in supporting, optimizing, and enhancing physical security systems. In addition to hands-on advanced engineering work, this role oversees and mentors a team of Service Engineers, ensuring technical excellence, operational efficiency, and exceptional client experiences.</p><p><br></p><p>You will work closely with clients, service coordinators, engineers, and technicians to resolve complex issues, drive continuous improvement, and ensure systems meet project specifications and organizational standards.</p>",
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      "datePosted": "2026-06-15T18:58:45-05:00",
      "description": "<p>Description</p><p>As a Senior Service Engineer, you will serve as a technical leader and people manager playing a critical role in supporting, optimizing, and enhancing physical security systems. In addition to hands-on advanced engineering work, this role oversees and mentors a team of Service Engineers, ensuring technical excellence, operational efficiency, and exceptional client experiences.</p><p><br/></p><p>You will work closely with clients, service coordinators, engineers, and technicians to resolve complex issues, drive continuous improvement, and ensure systems meet project specifications and organizational standards.</p><p>Requirements</p><p><strong>Major Roles and Responsibilities:</strong></p><ul><li><u><strong>Advanced Troubleshooting: </strong></u>Diagnose and resolve highly complex technical issues that arise during everyday use, serving as a SME (Subject Matter Expert) for escalated service cases. </li><li><u><strong>Tuning:</strong></u> Configure, tune, and optimize system settings to ensure peak performance, stability, and seamless integration of all security components.  </li><li><u><strong>Documentation:</strong></u> Ensure all documentation is completed, reviewed, and uploaded per Prime standards before project launch and completion. Maintain various internal technical documentation and service processes.</li><li><u><strong>Customer Service: </strong></u>Act as a senior technical point of contact for customers, providing clear communication, updates, and expert guidance. Deliver advanced training to end-users, technicians, and engineers on system operation, maintenance, and troubleshooting. </li><li><u><strong>Collaboration:</strong></u> Work closely with clients, service coordinators, engineers, and technicians to ensure smooth resolution of issues. Participate in site visits as needed.  </li><li><u><strong>On-Call:</strong></u> Participate in and support the after-hours on-call rotation, supporting team members during escalations. </li><li><u><strong>Other Duties:</strong></u> Perform other responsibilities as assigned to support department and company objectives. </li></ul><p><strong>Qualifications and Experience:</strong></p><ul><li>A minimum of 6 years of technical experience, preferably in physical security systems.  </li><li>Expert knowledge of access control, video surveillance, intrusion detection, and related technologies, including, but not limited to: Genetec, Axis, DMP, Mercury.  </li><li>Advanced experience in system installation, configuration, optimization, and troubleshooting.  </li><li>Strong understanding of network protocols and system integration. </li><li>Demonstrated ability to lead technical problem-solving and mentor others. </li><li>Excellent analytical, communication and interpersonal abilities.  </li><li>Proven ability to manage complex client interactions with professionalism and confidence.</li><li>Must demonstrate Prime Secured’s Core Values: Serve; Everyone has a story, collect it; Play chess not checkers; Own it; Growth minded.</li><li>Strong attention to detail and a consistent commitment to quality. </li></ul><p><strong>Additional Notes:?</strong> </p><ul><li>90-day probationary period.</li><li>Individuals with a felony or misdemeanor convictions MAY not be hired.</li><li>Individuals must not have any alcohol or drug-related convictions or suspensions within the past three years.</li><li>Individual must be able to read and understand instructions in English as well as possess good oral & written communication skills.</li><li>Individual must be able to pass a drug screening and meet background requirements.</li></ul><p><em>Prime Secured is an Equal Opportunity Employer. We participate in E-Verify.</em></p>",
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          "streetAddress": "3603 N 222 St",
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    "requirements_html": "<p><strong>Major Roles and Responsibilities:</strong></p><ul><li><u><strong>Advanced Troubleshooting: </strong></u>Diagnose and resolve highly complex technical issues that arise during everyday use, serving as a SME (Subject Matter Expert) for escalated service cases.&nbsp;</li><li><u><strong>Tuning:</strong></u> Configure, tune, and optimize system settings to ensure peak performance, stability, and seamless integration of all security components.&nbsp;&nbsp;</li><li><u><strong>Documentation:</strong></u> Ensure all documentation is completed, reviewed, and uploaded per Prime standards before project launch and completion. Maintain various internal technical documentation and service processes.</li><li><u><strong>Customer Service: </strong></u>Act as a senior technical point of contact for customers, providing clear communication, updates, and expert guidance. Deliver advanced training to end-users, technicians, and engineers on system operation, maintenance, and troubleshooting.&nbsp;</li><li><u><strong>Collaboration:</strong></u> Work closely with clients, service coordinators, engineers, and technicians to ensure smooth resolution of issues. Participate in site visits as needed.&nbsp;&nbsp;</li><li><u><strong>On-Call:</strong></u> Participate in and support the after-hours on-call rotation, supporting team members during escalations.&nbsp;</li><li><u><strong>Other Duties:</strong></u> Perform other responsibilities as assigned to support department and company objectives.&nbsp;</li></ul><p><strong>Qualifications and Experience:</strong></p><ul><li>A minimum of 6 years of technical experience, preferably in physical security systems.&nbsp;&nbsp;</li><li>Expert knowledge of access control, video surveillance, intrusion detection, and related technologies, including, but not limited to: Genetec, Axis, DMP, Mercury.&nbsp;&nbsp;</li><li>Advanced experience in system installation, configuration, optimization, and troubleshooting.&nbsp;&nbsp;</li><li>Strong understanding of network protocols and system integration.&nbsp;</li><li>Demonstrated ability to lead technical problem-solving and mentor others.&nbsp;</li><li>Excellent analytical, communication and interpersonal abilities.&nbsp;&nbsp;</li><li>Proven ability to manage complex client interactions with professionalism and confidence.</li><li>Must demonstrate Prime Secured’s Core Values: Serve; Everyone has a story, collect it; Play chess not checkers; Own it; Growth minded.</li><li>Strong attention to detail and a consistent commitment to quality.&nbsp;</li></ul><p><strong>Additional Notes:?</strong>&nbsp;</p><ul><li>90-day probationary period.</li><li>Individuals with a felony or misdemeanor convictions MAY not be hired.</li><li>Individuals must not have any alcohol or drug-related convictions or suspensions within the past three years.</li><li>Individual must be able to read and understand instructions in English as well as possess good oral &amp; written communication skills.</li><li>Individual must be able to pass a drug screening and meet background requirements.</li></ul><p><em>Prime Secured is an Equal Opportunity Employer. We participate in E-Verify.</em></p>",
    "requirements_text": "Major Roles and Responsibilities:\n Advanced Troubleshooting: Diagnose and resolve highly complex technical issues that arise during everyday use, serving as a SME (Subject Matter Expert) for escalated service cases.\n Tuning: Configure, tune, and optimize system settings to ensure peak performance, stability, and seamless integration of all security components.\n Documentation: Ensure all documentation is completed, reviewed, and uploaded per Prime standards before project launch and completion. Maintain various internal technical documentation and service processes.\n Customer Service: Act as a senior technical point of contact for customers, providing clear communication, updates, and expert guidance. Deliver advanced training to end-users, technicians, and engineers on system operation, maintenance, and troubleshooting.\n Collaboration: Work closely with clients, service coordinators, engineers, and technicians to ensure smooth resolution of issues. Participate in site visits as needed.\n On-Call: Participate in and support the after-hours on-call rotation, supporting team members during escalations.\n Other Duties: Perform other responsibilities as assigned to support department and company objectives.\n Qualifications and Experience:\n A minimum of 6 years of technical experience, preferably in physical security systems.\n Expert knowledge of access control, video surveillance, intrusion detection, and related technologies, including, but not limited to: Genetec, Axis, DMP, Mercury.\n Advanced experience in system installation, configuration, optimization, and troubleshooting.\n Strong understanding of network protocols and system integration.\n Demonstrated ability to lead technical problem-solving and mentor others.\n Excellent analytical, communication and interpersonal abilities.\n Proven ability to manage complex client interactions with professionalism and confidence.\n Must demonstrate Prime Secured’s Core Values: Serve; Everyone has a story, collect it; Play chess not checkers; Own it; Growth minded.\n Strong attention to detail and a consistent commitment to quality.\n Additional Notes:?\n 90-day probationary period.\n Individuals with a felony or misdemeanor convictions MAY not be hired.\n Individuals must not have any alcohol or drug-related convictions or suspensions within the past three years.\n Individual must be able to read and understand instructions in English as well as possess good oral & written communication skills.\n Individual must be able to pass a drug screening and meet background requirements.\n Prime Secured is an Equal Opportunity Employer. We participate in E-Verify."
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