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    "requisitionDescription": "<div></div><div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<p class=\"msonormal\" style=\"margin-bottom:0px;margin-bottom:0.00013333333333333334px;line-height:\nnormal\"><font face=\"Arial\" size=\"3\"><b style=\"\" class=\"\">Summary:</b>&nbsp;The Member &amp; Donor Information Specialist (MDIS) helps to set and promote a high-level of\nservice to the Appalachian Mountain Club’s (AMC) members and donors.&nbsp; This\nis done primarily through back-office data management yet also involves direct\nconstituent services in person, over the phone and via email.&nbsp; The MDIS is\nresponsible for ensuring that all membership payments, donations, and\nsubscriptions are processed on a timely and accurate basis. The MDIS plays a\nkey role in maintaining the integrity of AMC’s Salesforce database, closely\ncoordinating with AMC’s Contact Service Center, accounting, gift entry, and\ndevelopment staff.&nbsp; S/he has a firm command of gift entry and data entry\nprocesses and procedures, and suggests improvements and adjustments to these as\nwarranted, including by providing training and documentation to others on the\nteam.&nbsp; S/he runs data integrity processes and handles adjustments as\nneeded.<br><br>This full-time, year-round, salaried, exempt position with excellent\nbenefits and based at AMC’s headquarters in Boston, MA.&nbsp;<br><span class=\"\"><br><b>Primary Responsibilities:<br></b></span>- Ensure quality and accuracy of member and donor data in Salesforce;\nbecome AMC’s Salesforce gift entry expert with a deep knowledge of\nOpportunities, Fund codes, and subscription processes.<br>- Coordinate, process, and reconcile donations and pledges, including\nbut not limited to annual fund, monthly giving, memorial and honorary,\nrestricted contributions, matching gifts, and corporate and foundation grants.<br>- Ensure that members/prospective members are able to get the help they\nneed when they contact AMC for member-related services or issues. Work with\nContact Center staff and supervisor to ensure high quality responses to\nmember/donor inquiries.&nbsp; Train and support Contact Service Center staff on\nhow to resolve simpler issues and when to escalate issues. <br>- Coordinate processing with Gift Processing Associate, ensuring\naccurate and timely data entry.&nbsp; <br>- Work with Director of Development Operations to streamline gifts processing\nand acknowledgement procedures, maintain strong lines of communication, and\ndevelop approaches to manage unusual gifts and grants.<br>- Manage data integrity processes, including weekly reports identifying\nmissing data, and regularly scheduled duplicate elimination and address\nstandardization processes. <br>- Review all temporary contacts created by online transactions daily to\ndetermine whether a record already exists in the database. <br>- Interact with Finance on reconciliation issues and general ledger protocol.\nManage refund process.<br>- Maintain subscriptions from libraries.<br>- As one of the Salesforce ‘power users’ on staff, help maintain and\nupdate the Salesforce procedure and data governance manual as needed. <br>- Work with Director of Development Operations and Director of\nMembership on close of month for data entry and monthly reporting. <br>- Manage gift processing from workplace giving portals (e.g. United\nWay, CFC, EarthShare, Benevity, etc.), matching gift programs, stock gifts,\nwire transfers and grants.<br>- Correspond with members and donors about matching gifts and\nmember/donor transactions as needed.&nbsp;<br><span class=\"\"><br><b>Qualifications and Experience:<br></b></span>- 3 years of data entry experience.<br>- Progressive responsibilities and success with high level customer\nservice.&nbsp; <br>- Possess an extreme attention to detail.<br>- Salesforce experience, including Click and Pledge, Gravity forms, and\nReports, strongly preferred.&nbsp; <br>- Must be highly organized, work independently and able to maintain\naccuracy when working at a fast pace.&nbsp; <br>- Excellent oral and written communication and interpersonal skills.<br><span class=\"\"><br><b>To Apply:</b></span>&nbsp;Please include your\nresume and a cover letter when applying. No phone calls, please.<br><br>The Appalachian Mountain Club has zero tolerance for child abuse or\nplacing children in danger. The AMC requires all employees who work in a\nprogram or facility which serves children, disabled persons or the elderly to\nhave a criminal background record check performed on their name annually with\nemployment contingent upon satisfactory results.<br><br>The AMC is an Equal Opportunity Employer and values diversity in the\nworkplace. The AMC encourages the involvement of all people in its mission and\nactivities, through its membership, programs, policies and procedures. Our goal\nis to be a community that is comfortable, inviting and accessible for people of\nany age, gender, race, religion, ethnicity, ability, sexual orientation or\nsocioeconomic status. Join us!</font></p></div>\n",
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