Empire Pass Guest Services Agent - Year Round

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  "list_job": {
    "title": "Empire Pass Guest Services Agent - Year Round",
    "postedOn": "Posted 14 Days Ago",
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    "id": "2e8a49c9c62f1000cef424bd90490000",
    "title": "Empire Pass Guest Services Agent - Year Round",
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    "jobReqId": "JR131140",
    "location": "Park City, UT",
    "postedOn": "Posted 14 Days Ago",
    "timeType": "Full time",
    "startDate": "2026-05-18",
    "externalUrl": "https://alterra.wd1.myworkdayjobs.com/DeerValleyResort/job/Park-City-UT/Empire-Pass-Guest-Services-Agent---Year-Round_JR131140",
    "jobPostingId": "Empire-Pass-Guest-Services-Agent---Year-Round_JR131140",
    "jobDescription": "Flex Year Round<p></p><p><b>Classic, consistent quality from a winning team!</b></p><p><span>Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).</span></p><ul><li>Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts</li><li>Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)</li><li>Subsidized meals at Employee Dining Rooms offered for staff while on shift</li><li>Subsidized housing options available for seasonal full-time staff</li><li>Discounts for staff members at restaurants, shops, and service providers in Park City</li><li>Healthcare options are available for staff members</li><li>401k plan with company match</li></ul><p></p><div><div><p><b><span>PURPOSE OF POSITION:</span></b><span><span> </span><span>The<span> </span></span><span>Guest Services Agent<span> </span></span><span>is responsible for</span><span><span> </span>ensur</span><span>ing</span><span><span> </span>guest, owner, and employee satisfaction<span> </span></span><span>at Empire Pass.</span></span></p><p></p></div><div><p><b><span>RESPONSIBILITIES:</span></b><span> </span></p></div><div><ul><li><p><span><span>Check guests and owners in and out</span><span><span> </span>of Empire Pass</span></span></p></li></ul></div><div><ul><li><p><span><span>Facilitate a smooth check-in and check-out for guests and owners</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Cover the front desk during scheduled shift</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Answer the phone in a professional manner and transfer calls as appropriate</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Post folio charges, perform folio reconciliation, and create shift reports</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Assist</span><span><span> </span>with owner and guest requests and proactively solve guest problems</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Assist</span><span><span> </span>with c</span><span>oncierge duties, including making reservations for restaurants and activities</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Handle cash and credit card transactions and settle guest balances upon departure</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Assist</span><span><span> </span>guests with bell staff duties to and from rooms</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Other duties as assigned</span></span><span> </span></p></li></ul><p></p></div><div><p><b><span>QUALIFICATIONS:</span></b><span> </span></p></div><div><ul><li><p><span><span>Knowledge of<span> </span></span><span>Deer Valley and<span> </span></span><span>the Park City area</span><span><span> </span>preferred</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Must be available to work a varied schedule, including early mornings, nights, weekends, and holidays</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Must be able to lift at least 40 lbs.</span></span><span> </span></p></li></ul><p></p></div><div><p><b><span>DATES OF EMPLOYMENT:</span></b><span> </span></p></div><div><ul><li><p>Flex Year Round - may have periods of layoff or reduced hours</p></li></ul><p></p></div><div><p><b><span>PAY RATE:</span></b><span> </span></p></div><div><ul><li><p><span><span>$20.00 per hour</span></span><span> </span></p></li></ul><p></p></div></div><div><p><span><span>Deer Valley Resort is an Equal Opportunity Employer.</span></span><span> </span></p></div>",
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