Season 26/27 - Boutique Property Ambassador

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    "city": "Abuta-gun",
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    "departmentLabel": "Hotel Operations",
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    "location": {
      "city": "Abuta-gun",
      "state": "Hokkaido",
      "postalCode": "044-0080",
      "addressCountry": "Japan"
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    "datePosted": "2026-05-11",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Job Title</span>: <span style=\"font-weight: bold\">Boutique Property Ambassador</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB DESCRIPTION</span></p>\n<p>As a Boutique Property Ambassador, you will serve as the primary point of contact for guests, delivering a warm, seamless, and highly personalized hospitality experience. You will be responsible for front desk operations, guest services, concierge support, and maintaining the overall quality and ambiance of the property.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB OVERVIEW/RESPONSIBILITIES</span><br></p>\n<ul>\n<li>Welcome guests and manage check-in/check-out procedures smoothly and professionally</li>\n<li>Handle guest inquiries, requests, and concerns with a proactive and service-oriented mindset</li>\n<li>Coordinate concierge services, including restaurant reservations, transportation, and local recommendations</li>\n<li>Ensure guest rooms and public areas meet cleanliness, quality, and brand standards</li>\n<li>Assist with luggage handling and guest arrival/departure support</li>\n<li>Maintain accurate guest information and ensure clear communication across teams</li>\n<li>Manage front desk, concierge, and guest services operations simultaneously</li>\n<li>Respond promptly and efficiently to guest needs, including special or urgent requests</li>\n<li>Uphold the property’s luxury ambiance, service standards, and overall guest satisfaction</li>\n</ul>\n<p><br></p>\n<p>Training and support will be provided to help you succeed in the role.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">REQUIREMENTS</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">【Must】</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Experience in hospitality, customer service, or guest-facing roles (hotel, resort, service industry, etc.)</li>\n<li>Proven ability to provide professional and personalized guest service</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span>\n<ul>\n<li>Valid working visa in Japan</li>\n<li>Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Excellent customer service and interpersonal skills</li>\n<li>Ability to multitask and work efficiently in a fast-paced environment</li>\n<li>Strong problem-solving skills and ability to think quickly under pressure</li>\n<li>Professional demeanor with a positive and welcoming attitude</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Business Level or above in English</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Strong passion for hospitality and guest satisfaction</li>\n<li>Ability to anticipate guest needs and provide proactive service</li>\n<li>Flexible availability, including weekends and holidays</li>\n<li>Reliable, responsible, and team-oriented mindset</li>\n<li>Friendly, polite, and professional attitude toward guests and colleagues</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">【Preferred】</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Experience in boutique hotels, luxury hospitality, or concierge services</li>\n<li>Experience handling international guests</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span>\n<ul>\n<li>Hospitality, tourism, or service-related education or training</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Concierge or reservation handling skills</li>\n<li>Knowledge of local attractions, restaurants, and transportation<br></li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Conversational or above in Japanese</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Self-motivated and proactive with a “go-getter” attitude</li>\n<li>Ability to remain calm, and professional under pressure<br></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Employment Terms and Condition</span></p>\n<p><span style=\"font-weight: bold\">Contract Period &amp; Renewal</span></p>\n<ul>\n<li>Contract Period: 11/3/2026 - 3/31/2027</li>\n<li>Contract renewal: Applicable</li>\n<li>Reason of Renewal: \n<ul>\n<li>Employee’s work performance and attitude.</li>\n<li>Company’s business demands.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Duty, Work Location &amp; Scope of Changes</span></span></p>\n<ul>\n<li>Duty: may be changed as determined by the company</li>\n<li>Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido</li>\n<li>Scope of changes: company properties in Niseko Area, Rusutsu or Furano.\n<ul>\n<li>Training may be conducted at other location.</li>\n<li>Employees may be required to work at different properties based on operational needs.<br></li>\n<li>The initial assignment will be determined by the company.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-weight: bold\">Commuting &amp; Workplace policy</span></p>\n<ul>\n<li>Private Vehicle Commuting: Not permitted</li>\n<li>Measures to prevent passive smoking: indoor smoking prohibited</li>\n</ul>\n<p><span style=\"font-weight: bold\">Working hours, Days off &amp; Overtime</span></p>\n<ul>\n<li>Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00</li>\n<li>Days off: two days off per week (based on shift schedule)</li>\n<li>Overtime: Yes</li>\n<li>Monthly Average Overtime Hours: 10 hours per month</li>\n<li>36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Salary Package / Benefit</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Salary: 1,600 yen / per hour ~</span></li>\n<li>Subsidized Ski Pass on your location or Recreational Allowance<br></li>\n<li>Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.</li>\n<li>Staff Accommodation Available</li>\n<li>Company Events</li>\n</ul>",
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