DENTAL FRONT DESK RECEPTIONIST-BILINGUAL

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    "description": "<p style=\"text-align:center\"><span style=\"display:block; font-size:14px\"><span style=\"color:#e74c3c\"><strong>*PLEASE NOTE*</strong></span></span></p>\n\n<p style=\"text-align:center\"><span style=\"display:block; font-size:14px\"><span style=\"color:#e74c3c\"><strong>For any inquiries, kindly refrain from contacting the dental clinic directly. </strong></span></span></p>\n\n<p style=\"text-align:center\"><span style=\"display:block; font-size:14px\"><span style=\"color:#000000\"><strong>Instead, please email [email protected]</strong><strong> or call our HR office at (650) 617-7819.</strong></span></span></p>\n\n<p>&nbsp;</p>\n\n<p style=\"margin-left:0in; margin-right:0in; text-align:justify\"><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>ORGANIZATION</strong></span></span></p>\n\n<p style=\"margin-left:0in; margin-right:0in; text-align:justify\"><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.</span></span></p>\n\n<p style=\"margin-left:0in; margin-right:0in; text-align:justify\"><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ravenswood Family Dentistry (RFD) is a dental clinic located in East Palo Alto. We offer dental care to people of all ages, regardless of their ability to pay. As a multi-cultural community dental clinic, our goal is to provide excellent dental care to our patients.</span></span></p>\n\n<p style=\"margin-left:0in; margin-right:0in; text-align:justify\">&nbsp;</p>\n\n<p style=\"margin-left:0in; margin-right:0in; text-align:justify\"><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>POSITION SUMMARY</strong></span></span></p>\n\n<p style=\"margin-left:0in; margin-right:0in; text-align:justify\"><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Under the supervision of the Dental Front Office Manager and the Dental Director, the Dental Clinic Receptionist is responsible for liaison between the Dental Clinic and patients. Answers phones, greets, registers and schedules patients. Updates patient identification, contact, insurance and eligibility information. Assists patients or arranges for assistance with applications for insurance. Answers patients non-clinical questions. Collects and enters data. Reports that patient has arrived to back office. Collects fees, as appropriate. Is bilingual English/Spanish.</span></span></p>\n\n<p style=\"margin-left:0in; margin-right:0in\">&nbsp;</p>\n\n<p style=\"margin-left:0in; margin-right:0in; text-align:justify\"><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>DUTIES AND RESPONSIBILITIES</strong></span></span></p>\n\n<p style=\"margin-left:0in; margin-right:0in; text-align:justify\"><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><em>To be performed in accordance with RFHN Policies and Procedures</em></span></span></p>\n\n<ol>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Dental Reception/Patient Check-in/out duties.</span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">During the COVID-19 pandemic, is also tasked with Screener duties:</span></span>\n\t<ul style=\"list-style-type:circle\">\n\t\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensures that each individual is properly screened for infectious disease;</span></span></li>\n\t\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensures that everyone utilizes personal protective equipment/masks.</span></span></li>\n\t</ul>\n\t</li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Greets patients and visitors in a prompt, courteous and respectful manner.</span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Answers phones, provides information, takes messages and/or directs calls to appropriate individuals.</span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Checks patients in, updates information, and verifies insurance eligibility. </span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Schedules and confirms appointments.</span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Follows up with patients who have missed appointments and reschedules as appropriate.</span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Posts patient payments and prints information for patients as needed.</span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintains the lobby in orderly manner.</span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assists with various administrative functions of the center as appropriate and as time permits.</span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Participates in appropriate health promotion/disease prevention activities, both onsite and offsite as required.</span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Participates in quality improvement programs and initiatives.</span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.</span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Other duties as assigned and requested.</span></span></li>\n</ol>\n",
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    "qualifications": "<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>QUALIFICATIONS</strong></span></span></p>\n<ul>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">High School Diploma or GED certificate.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Current CPR/Basic Life Support certification required.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bilingual/biliterate English/Spanish required.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bilingual/biliterate English/Tongan or Samoan highly desirable.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of dental terminology and minimum 1 year of dental office experience required.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent customer service skills and professional demeanor; courteous and respectful phone skills.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understands and can utilize Windows and Dentrix computer systems.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Has a basic understanding of dental procedures and next appointments, and is able to convey this information to patients.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Team player, quick learner, flexible with the ability to adjust pace to the needs of the office.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience working effectively with a multi-cultural and economically diverse population.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work with all types of clients regardless of their race, immigration, housing or financial status.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Commitment to support and implement the philosophy, goals, and objectives of RFHN.</span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Up to date with COVID-19 vaccines per current CDC guidelines strongly recommended.</span></span></li>\n</ul>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"> </p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The pay range for this position is $24.00 to $34.00 per hour. However, the final base pay will be determined upon a number of individualized factors such as (but not limited to) the scope and responsibilities of the position, job-related knowledge, skills, experience, education and certification levels, and departmental budget. We also consider internal equity with our current employees when making final offers.</span></span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ravenswood Family Health Network is an equal opportunity employer.</span></span></p>",
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