Service Manager

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    "datePosted": "2026-06-18T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Stewart & Stevenson is Now Hiring a Service Manager at 1631 Chalk Hill Road Dallas, TX 75212.</p>\n<p> </p>\n<p>Responsible for daily management of the branch operation, as well as overall management for that branch and other secondary branch operations as assigned.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Oversee the daily operations of the primary branch, including both shop and field services. </li>\n <li>Manage all branch operations in accordance with company and budget goals.</li>\n <li>Ensure that all operations comply with company policies and standards.</li>\n <li>Plan, direct and manage all branch activities in accordance with each branches budgeted financial objectives.</li>\n <li>Assure adequate manpower and supplies are available to complete work assignments.  </li>\n <li>Review and organize staffing plans to insure they are consistent and adequate for attaining each branches’ objectives.</li>\n <li>Resolve issues regarding supplies, equipment, or manpower shortages.</li>\n <li>Develop annual budget for each branch.  </li>\n <li>Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.</li>\n <li>Monitor gross profit levels for each branch.</li>\n <li>Assess each branch’s performance regarding quality of work and customer satisfaction.  </li>\n <li>Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution. </li>\n <li>Ensure all branches maintain a clean and safe work environment.  </li>\n <li>Ensure proper safety training and standards are in place, and that safety policies and procedures are followed. </li>\n <li>Develop marketing plans with sales and marketing departments to develop and increase each branch’s business.  </li>\n <li>Establish work standards and evaluate branch staff's performance. </li>\n <li>Identify, address, and implement timely employee development and training opportunities, including succession planning.</li>\n <li>Hire, counsel, and discharge branch staff as necessary. </li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>Ability to accept responsibility and account for his/her actions.</li>\n <li>Ability to perform work accurately and thoroughly.</li>\n <li>Ability to work independently with minimal supervision.</li>\n <li>Ability to communicate effectively with others using the spoken word.</li>\n <li>Ability to communicate in writing clearly and concisely.</li>\n <li>Ability to take care of the customers’ needs while following company procedures.</li>\n <li>Ability to make critical decisions while following company procedures.</li>\n <li>Ability to influence others to perform their jobs effectively and to be responsible for making decisions.</li>\n <li>Ability to organize and direct oneself and effectively supervise others.</li>\n <li>Ability to convince a group of people to work toward a goal.</li>\n</ul>\n<p><strong>Education/Experience:</strong></p>\n<ul>\n <li>Prior experience in managing a $20 million+ P&L based service operation focused on heavy, industrial, and or power-driven equipment in a facilitative Original Equipment Manufacturer (OEM) partnering arrangement required.  </li>\n <li>Prior experience in developing and managing budgets also required.  </li>\n <li>Ability to plan and carry out responsibilities under limited supervision required.  </li>\n <li>Prior experience managing multiple locations preferred.</li>\n <li>High School Diploma or General Education (GED) and three to five years related experience.</li>\n <li>Bachelor’s Degree strongly preferred.</li>\n</ul>\n<p><strong>Computer Skills:</strong></p>\n<p>Proficient in Microsoft Office applications (Word, Excel, Outlook).  Prior experience with JD Edwards systems preferred.</p>\n<p> </p>\n<p><strong>Physical Activities & Requirements:</strong></p>\n<p>Ability to wear Personal Protective Equipment (PPE) as required by the position, location, or customer.</p>\n<p> </p>\n<p>Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.</p>",
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