Full Time Customer Service Agent- Sulphur Springs, TX

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p><strong><em><u>Position:</u></em></strong>&nbsp; &nbsp; &nbsp; Full Time Customer Service Agent &nbsp; &nbsp;</p><p><strong><em><u>Location:</u></em></strong>&nbsp; &nbsp; &nbsp;Data Center- Sulphur Springs, TX</p><p><strong><em><u>Hours:</u></em></strong>&nbsp; &nbsp; &nbsp; &nbsp; Monday &ndash; Friday 8am to 5pm&nbsp;</p><p>&nbsp;</p><h1 id=\"isPasted\">Job Summary:</h1><p>The Customer Service Agent will interact with the company&rsquo;s customers by addressing inquiries and resolving complaints in our Call Center.&nbsp;</p><h2>Duties/Responsibilities:</h2><ul><li>Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.</li><li>Fields customer questions and complaints; when the issue is beyond the representative&rsquo;s knowledge, forwards to the assigned specialist or other appropriate staff.</li><li>Ensures that appropriate actions are taken to resolve customers&rsquo; problems and concerns.</li><li>Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.</li><li>Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products</li><li>Performs other related duties as assigned.&nbsp;</li></ul><h2>Required Skills/Abilities:&nbsp;</h2><ul><li>Excellent communication skills including active listening.</li><li>Service-oriented and able to resolve customer grievances.</li><li>Proficient computer skills with the ability to learn new software.</li><li>Must learn and thoroughly understand all CNB products and services</li></ul><h2>Education and Experience:</h2><ul><li>High school diploma or equivalent.</li><li>Customer service experience required.</li><li>Bilingual in Spanish and English preferred</li></ul><h2>Physical Requirements:&nbsp;</h2><ul><li>Prolonged periods sitting at a desk and working on a computer.</li><li>Must be able to lift up to 15 pounds at times</li></ul><br><br><p><strong><u>Benefits:</u></strong></p><ul><li>401(k) matching</li><li>Medical insurance</li><li>Dental insurance</li><li>Life insurance</li><li>Paid time off</li><li>H.S.A. contributions (based on eligibility)&nbsp;</li></ul><p>&nbsp;</p><p><br><strong>City National Bank is an Equal Opportunity Employer</strong></p><div><div class=\"fr-view\"><div><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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