Front Office Manager (FT) (AM/PM) ("Gerente de Recepción")

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{
  "detail": {
    "city": "San Diego",
    "jobId": 328190,
    "level": "Management",
    "endDate": "",
    "legalId": 4188,
    "isHotJob": true,
    "jobShift": "Day / Evening",
    "jobTitle": "Front Office Manager (FT) (AM/PM) (\"Gerente de Recepción\")",
    "location": "Bahia - San Diego, CA 92109",
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    "clientCode": "0JZ10",
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    "description": "<p><br />\n<span style=\"display:block; font-size:11px\"><span style=\"color:#000000\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\"><strong>LOCATION<br />\n<br />\nBahia Resort Hotel</strong><br />\nSince opening in 1953, the&nbsp;<strong>Bahia Resort Hotel&nbsp;</strong>has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America&rsquo;s Finest City.<br />\n<br />\nThe&nbsp;<strong>Bahia Resort Hotel</strong>&nbsp;is owned by&nbsp;<strong>Evans Hotels</strong>, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.<br />\n<br />\n<strong>SUMMARY</strong><br />\nThe <strong>Front Office Manager (&ldquo;Gerente de Recepci&oacute;n&rdquo;)</strong> provides our guests with the personal service and attention that will exceed their expectations.&nbsp; Directs and coordinates the activities of the Front Desk, Retail, Recreation, Concierge and Bell Staff to ensure quality guest satisfaction and operational efficiency.&nbsp;<br />\n<br />\n<strong>PAY &amp; PERKS</strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\"><span style=\"background-color:white\"><strong>Compensation: $80,000 - $85,000 DOE**</strong></span></span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\"><span style=\"background-color:white\"><strong>Earn $1000</strong>&nbsp;for Culinary, Engineering, Housekeeping, and&nbsp;<strong>$350</strong>&nbsp;for all other roles for&nbsp;<strong>each&nbsp;</strong>hired&nbsp;referral&nbsp;at any Evans Hotels property.</span></span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\"><span style=\"background-color:white\"><strong>Discounted Hotel Rooms</strong>&nbsp;for you, family and friends.</span></span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\"><span style=\"background-color:white\"><strong>Free Employee Parking</strong>&nbsp;and/or discounted MTS Pronto card.</span></span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\"><span style=\"background-color:white\"><strong>Free Meals &amp; Refreshments&nbsp;</strong>during working shifts.</span></span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\"><span style=\"background-color:white\">Career advancement opportunities!</span></span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\"><span style=\"background-color:white\">Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.</span></span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\"><span style=\"background-color:white\">Discounts on cell phone bills, shoes, gym memberships, and more!</span></span></span></span></li>\n</ul>\n\n<p><br />\n<span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\"><strong><span style=\"background-color:white\">ESSENTIAL DUTIES</span></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Lead, supervise, coach, and develop all Front Office associates and leadership positions, including Front Desk Agents, Rooms Controllers, PBX/Operators, Bell Staff, Recreation Staff, and Retail Staff.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Establish and maintain departmental expectations, service standards, operational procedures, SOPs, training materials, quick reference guides, and workflow documentation.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Conduct daily stand-up meetings and shift briefings to communicate operational updates, guest concerns, VIP arrivals, service expectations, departmental priorities, and pass-down communication between shifts.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Train Front Office associates on company policies, guest service standards, operational procedures, and system updates. </span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Address performance concerns through coaching, counseling, documentation, corrective action, performance evaluations, attendance records, and training logs.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Oversee all daily Front Office operations to ensure exceptional guest experiences, efficient service delivery, proper staffing levels based on occupancy and operational demands, and operational follow-through between shifts.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Maintain awareness of hotel occupancy, arrivals, departures, groups, and operational impacts to ensure efficient operations and guest service delivery.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Review guest feedback, Medallia scores, and operational trends to identify service improvement opportunities and support guest satisfaction goals.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Participate in leadership meetings, operational meetings, and executive communication updates while working closely with Housekeeping, Engineering, Security, Reservations, Revenue Management, and Food &amp; Beverage leadership teams.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Prepare the ten-day hotel forecast and distribute it to the appropriate departments.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Act as the general cashier by maintaining a cash bank within hotel guidelines.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\">Work closely with the Hotel Manager and General Manager to support hotel operations, execute operational priorities, address guest and associate concerns, and ensure alignment with overall hotel service and financial goals.</span></span></span></li>\n\t<li><span style=\"color:#000000\"><span style=\"display:block; font-size:11px\"><span style=\"font-family:Lucida Sans Unicode,Lucida Grande,sans-serif\"><span style=\"background-color:white\">Performs additional duties and responsibilities as directed by the leadership team.</span></span></span></span></li>\n</ul>\n",
    "jobCategory": "Management Executive",
    "salaryRange": "$80,000.00 - $85,000.00 Salary",
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Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America&rsquo;s Finest City.\\n\\nThe&nbsp;Bahia Resort Hotel&nbsp;is owned by&nbsp;Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.\\n\\nSUMMARY\\nThe Front Office Manager (&ldquo;Gerente de Recepci&oacute;n&rdquo;) provides our guests with the personal service and attention that will exceed their expectations.&nbsp; Directs and coordinates the activities of the Front Desk, Retail, Recreation, Concierge and Bell Staff to ensure quality guest satisfaction and operational efficiency.&nbsp;\\n\\nPAY &amp; PERKS\\n\\n\\n\\tCompensation: $80,000 - $85,000 DOE**\\n\\tEarn $1000&nbsp;for Culinary, Engineering, Housekeeping, and&nbsp;$350&nbsp;for all other roles for&nbsp;each&nbsp;hired&nbsp;referral&nbsp;at any Evans Hotels property.\\n\\tDiscounted Hotel Rooms&nbsp;for you, family and friends.\\n\\tFree Employee Parking&nbsp;and/or discounted MTS Pronto card.\\n\\tFree Meals &amp; Refreshments&nbsp;during working shifts.\\n\\tCareer advancement opportunities!\\n\\tHealth (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.\\n\\tDiscounts on cell phone bills, shoes, gym memberships, and more!\\n\\n\\n\\nESSENTIAL DUTIES\\n\\n\\n\\tLead, supervise, coach, and develop all Front Office associates and leadership positions, including Front Desk Agents, Rooms Controllers, PBX/Operators, Bell Staff, Recreation Staff, and Retail Staff.\\n\\tEstablish and maintain departmental expectations, service standards, operational procedures, SOPs, training materials, quick reference guides, and workflow documentation.\\n\\tConduct daily stand-up meetings and shift briefings to communicate operational updates, guest concerns, VIP arrivals, service expectations, departmental priorities, and pass-down communication between shifts.\\n\\tTrain Front Office associates on company policies, guest service standards, operational procedures, and system updates. \\n\\tAddress performance concerns through coaching, counseling, documentation, corrective action, performance evaluations, attendance records, and training logs.\\n\\tOversee all daily Front Office operations to ensure exceptional guest experiences, efficient service delivery, proper staffing levels based on occupancy and operational demands, and operational follow-through between shifts.\\n\\tMaintain awareness of hotel occupancy, arrivals, departures, groups, and operational impacts to ensure efficient operations and guest service delivery.\\n\\tReview guest feedback, Medallia scores, and operational trends to identify service improvement opportunities and support guest satisfaction goals.\\n\\tParticipate in leadership meetings, operational meetings, and executive communication updates while working closely with Housekeeping, Engineering, Security, Reservations, Revenue Management, and Food &amp; Beverage leadership teams.\\n\\tPrepare the ten-day hotel forecast and distribute it to the appropriate departments.\\n\\tAct as the general cashier by maintaining a cash bank within hotel guidelines.\\n\\tWork closely with the Hotel Manager and General Manager to support hotel operations, execute operational priorities, address guest and associate concerns, and ensure alignment with overall hotel service and financial goals.\\n\\tPerforms additional duties and responsibilities as directed by the leadership team.\\n\\nQualifications\\nQUALIFICATIONS&nbsp;\\n\\n\\n\\tDegree in Hospitality Management or related field preferred.\\n\\tAt least 3-5 years of relevant experience and/or training.&nbsp;\\n\\tA combination of experience, education, and/or training may be substituted for either requirement.&nbsp;\\n\\tPrevious similar position in an upscale hotel or similar industry is required.\\n\\tExperience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.\\n\\tAvailability to work on weekends and holidays is required.\\n\\tExperience with Infor HMS, MIWA key systems, Sertifi, Medallia, PMS systems, and hotel operational systems preferred.\\n\\tMust have an unexpired and valid driver&#39;s license with no recent violations.\\n\\tFor insurance purposes, candidates must be over 21 years of age.\\n\\tAbility to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.&nbsp;\\n\\tAbility to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.&nbsp;\\n\\tThe following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.\\n\\n\\n\\n**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.\\n\\n&nbsp;\\n\\n&nbsp;\\n\",\"responsibilities\":\"\\nLOCATION\\n\\nBahia Resort Hotel\\nSince opening in 1953, the&nbsp;Bahia Resort Hotel&nbsp;has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America&rsquo;s Finest City.\\n\\nThe&nbsp;Bahia Resort Hotel&nbsp;is owned by&nbsp;Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.\\n\\nSUMMARY\\nThe Front Office Manager (&ldquo;Gerente de Recepci&oacute;n&rdquo;) provides our guests with the personal service and attention that will exceed their expectations.&nbsp; Directs and coordinates the activities of the Front Desk, Retail, Recreation, Concierge and Bell Staff to ensure quality guest satisfaction and operational efficiency.&nbsp;\\n\\nPAY &amp; PERKS\\n\\n\\n\\tCompensation: $80,000 - $85,000 DOE**\\n\\tEarn $1000&nbsp;for Culinary, Engineering, Housekeeping, and&nbsp;$350&nbsp;for all other roles for&nbsp;each&nbsp;hired&nbsp;referral&nbsp;at any Evans Hotels property.\\n\\tDiscounted Hotel Rooms&nbsp;for you, family and friends.\\n\\tFree Employee Parking&nbsp;and/or discounted MTS Pronto card.\\n\\tFree Meals &amp; Refreshments&nbsp;during working shifts.\\n\\tCareer advancement opportunities!\\n\\tHealth (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.\\n\\tDiscounts on cell phone bills, shoes, gym memberships, and more!\\n\\n\\n\\nESSENTIAL DUTIES\\n\\n\\n\\tLead, supervise, coach, and develop all Front Office associates and leadership positions, including Front Desk Agents, Rooms Controllers, PBX/Operators, Bell Staff, Recreation Staff, and Retail Staff.\\n\\tEstablish and maintain departmental expectations, service standards, operational procedures, SOPs, training materials, quick reference guides, and workflow documentation.\\n\\tConduct daily stand-up meetings and shift briefings to communicate operational updates, guest concerns, VIP arrivals, service expectations, departmental priorities, and pass-down communication between shifts.\\n\\tTrain Front Office associates on company policies, guest service standards, operational procedures, and system updates. \\n\\tAddress performance concerns through coaching, counseling, documentation, corrective action, performance evaluations, attendance records, and training logs.\\n\\tOversee all daily Front Office operations to ensure exceptional guest experiences, efficient service delivery, proper staffing levels based on occupancy and operational demands, and operational follow-through between shifts.\\n\\tMaintain awareness of hotel occupancy, arrivals, departures, groups, and operational impacts to ensure efficient operations and guest service delivery.\\n\\tReview guest feedback, Medallia scores, and operational trends to identify service improvement opportunities and support guest satisfaction goals.\\n\\tParticipate in leadership meetings, operational meetings, and executive communication updates while working closely with Housekeeping, Engineering, Security, Reservations, Revenue Management, and Food &amp; Beverage leadership teams.\\n\\tPrepare the ten-day hotel forecast and distribute it to the appropriate departments.\\n\\tAct as the general cashier by maintaining a cash bank within hotel guidelines.\\n\\tWork closely with the Hotel Manager and General Manager to support hotel operations, execute operational priorities, address guest and associate concerns, and ensure alignment with overall hotel service and financial goals.\\n\\tPerforms additional duties and responsibilities as directed by the leadership team.\\n\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"EVANS HOTELS LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=3E73D4AE9999636E316320CEBB996399\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"998 W. Mission Bay Drive\",\"addressLocality\":\"San Diego\",\"addressRegion\":\"CA\",\"postalCode\":92109,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\nQUALIFICATIONS&nbsp;\\n\\n\\n\\tDegree in Hospitality Management or related field preferred.\\n\\tAt least 3-5 years of relevant experience and/or training.&nbsp;\\n\\tA combination of experience, education, and/or training may be substituted for either requirement.&nbsp;\\n\\tPrevious similar position in an upscale hotel or similar industry is required.\\n\\tExperience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.\\n\\tAvailability to work on weekends and holidays is required.\\n\\tExperience with Infor HMS, MIWA key systems, Sertifi, Medallia, PMS systems, and hotel operational systems preferred.\\n\\tMust have an unexpired and valid driver&#39;s license with no recent violations.\\n\\tFor insurance purposes, candidates must be over 21 years of age.\\n\\tAbility to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.&nbsp;\\n\\tAbility to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.&nbsp;\\n\\tThe following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.\\n\\n\\n\\n**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.\\n\\n&nbsp;\\n\\n&nbsp;\\n\",\"experienceRequirements\":\"\\nQUALIFICATIONS&nbsp;\\n\\n\\n\\tDegree in Hospitality Management or related field preferred.\\n\\tAt least 3-5 years of relevant experience and/or training.&nbsp;\\n\\tA combination of experience, education, and/or training may be substituted for either requirement.&nbsp;\\n\\tPrevious similar position in an upscale hotel or similar industry is required.\\n\\tExperience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.\\n\\tAvailability to work on weekends and holidays is required.\\n\\tExperience with Infor HMS, MIWA key systems, Sertifi, Medallia, PMS systems, and hotel operational systems preferred.\\n\\tMust have an unexpired and valid driver&#39;s license with no recent violations.\\n\\tFor insurance purposes, candidates must be over 21 years of age.\\n\\tAbility to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.&nbsp;\\n\\tAbility to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.&nbsp;\\n\\tThe following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.\\n\\n\\n\\n**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.\\n\\n&nbsp;\\n\\n&nbsp;\\n\",\"industry\":\"Management Executive\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day / Evening\",\"educationRequirements\":\"4 Year Degree\"}",
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    "description": "\nLOCATION\n\nBahia Resort Hotel\nSince opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre...",
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