Home › Companies › Sambatv › Senior Customer Success Manager

Senior Customer Success Manager

Sambatv · New York City, New York · On Site · Active · $140,000–$150,000 / year · Lever

Job facts

Field	Value
Company	Sambatv
Title	Senior Customer Success Manager
Normalized title	-
Department / team	Commercial / Commercial Partnerships, Client Success
Location	New York City, NY, United States
Work model	On Site
Employment type	-
Salary	$140,000–$150,000 / year
Status	active
ATS provider	Lever
Posted / first seen	2026-05-04 / 2026-05-29
Changed / last seen	2026-06-06 / 2026-06-06

Related slices

Page	What it contains	Open
Company jobs	Active postings from Sambatv.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Lever.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in New York City.	Open
Department jobs	Active postings in Commercial.	Open
Work model jobs	Active On Site postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Sambatv
Source	d459f587-2ba3-486e-a163-d3a8ce07809e
ATS provider	Lever

Description

Samba is a media intelligence company. We know what the world is watching, reading, and thinking about — in real time, at scale, across every screen. Our data exists with the consent of over a billion people, organized into the most complete picture of consumer attention ever built. The biggest brands in the world use that picture to make smarter decisions. We think it’s the most interesting data asset on the planet, because it’s the most culturally relevant. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller. Responsibilities Executive relationship management – serve as the Samba Client lead and strategic advisor for middle management to VP stakeholders across your book of business of 7+ accounts. Cross-functional orchestration – lead complex, multi-quarter engagements involving Product, Engineering, Data, Legal, and Sales teams. Strategic account planning – execute multi-year success plans aligned with client business transformation initiatives for your book of business. Cross-departmental alignment – partner with Sales, Product, and Marketing leadership to ensure seamless customer experience and revenue optimization. Data-driven insights – support reporting frameworks and business intelligence capabilities to drive strategic decision-making. Drive expansion strategy – identify and execute systematic approaches to account growth, including whitespace analysis and expansion planning. Renewal excellence – lead complex, high-stakes renewal negotiations and ensure predictable revenue retention. Commercial partnership – collaborate closely with Sales leadership on enterprise deals, transitions, and strategic account development. Executive Engagement: Conduct bi-annual strategic business reviews with 100% of Tier 1 accounts, including C-level participation. Renewal Excellence: Maintain >98% gross dollar retention across Your portfolio. Requirements Minimum 5+ years in Customer Success roles with minimum 2+ years serving as the direct client lead, preferably in enterprise B2B, SaaS, Ad-Tech environments. Enterprise account management expertise – personal experience managing $1M+ ARR accounts and leading complex, multi-stakeholder engagements. Executive presence and gravitas – comfortable presenting to and influencing C-level executives and boards on strategic initiatives and business outcomes. Data analytics and business intelligence expertise – specific emphasis on Data Analytics, Cloud, Collaboration, or Identity solutions with ability to drive technical and business value conversations. Commercial sophistication – experience with complex contract negotiations, multi-million dollar renewals, and strategic partnership development. Cross-functional leadership – proven ability to influence and coordinate across Product, Engineering, Sales, and Marketing teams without direct authority. Deep domain knowledge in DaaS, SaaS, and IaaS business models (TV and Streaming), including data collaboration, identity resolution, and cloud ecosystems. Scaling expertise – experience managing concurrent portfolios of 7+ enterprise accounts totaling $2M+ in ARR. Process and systems thinking – demonstrated ability to design and implement scalable customer success operations and methodologies. Bachelor's degree required; MBA considered a plus. Customer Success or Account Management certifications (Gainsight, Totango, or equivalent) preferred. Prior Senior CSM or above experience in Customer Success, Account Management, or related customer-facing functions. Industry expertise in adtech/martech, television/media, or data analytics ecosystems. Technical background with ability to engage in deep technical conversations with engineering and data science teams. Consulting or professional services experience in enterprise technology implementations.

Full job record

Job ID	a31309d77299ce3ce465a6463cb34ade87d3e979
Org ID	b04562e2-9dff-452b-aff5-a374f4791d19
Source ID	d459f587-2ba3-486e-a163-d3a8ce07809e
Board ID	d459f587-2ba3-486e-a163-d3a8ce07809e
Provider	lever
Provider Job Key	10292767-bca7-4fec-a06d-2097251eac2b
Title	Senior Customer Success Manager
Normalized Title	—
Status	active
Active	yes
Location Text	New York City, New York
Department	Commercial
Team	Commercial Partnerships, Client Success
Employment Type	—
Workplace Type	on_site
Remote Policy	—
Country	United States
Region	NY
City	New York City
Salary Raw	USD 140000-150000 per-year-salary
Salary Min	140,000
Salary Max	150,000
Salary Currency	USD
Salary Period	year
Source URL	https://jobs.lever.co/sambatv/10292767-bca7-4fec-a06d-2097251eac2b
Apply URL	https://jobs.lever.co/sambatv/10292767-bca7-4fec-a06d-2097251eac2b/apply
First Seen At	2026-05-29 07:02:07Z
Last Seen At	2026-06-06 07:56:57Z
Last Checked At	2026-06-06 07:56:57Z
Last Changed At	2026-06-06 07:56:57Z
Inactive At	—
Source Posted At	2026-05-04 15:04:04Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=sambatv/date=2026-06-06/2026-06-06T07-56-56-657Z-9b5c0775563cda1fb860ba88903689b62536e8683ebc3e8bd065ceb14662c401.json

Event Fields

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Parsed Structured

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Extensions

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Native Structured

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