Corporate Customer Service Representative (Full-Time)

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    "url": "https://careers-daytonfreight.icims.com/jobs/17148/corporate-customer-service-representative-%28full-time%29/job",
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    "title": "Corporate Customer Service Representative (Full-Time)",
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    "datePosted": "2026-01-06T05:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p></p>\n<p>Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Assist callers in a timely manner</li>\n <li>Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests</li>\n <li>Promptly reply to messages in the group voicemails</li>\n <li>Provide break, lunch and vacation support for the Reception position</li>\n <li>Work in a team setting to efficiently and effectively answer group calls and emails</li>\n <li>Provide feedback on potential process improvements or recommendations to improve or streamline customer requests</li>\n <li>Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following:\n  <ul>\n   <li>Tracing shipments, ETA’s, delivery notifications</li>\n   <li>Schedule pickups</li>\n   <li>Image Documents</li>\n   <li>Website Questions</li>\n   <li>Guaranteed service questions/assistance</li>\n   <li>Freight bill questions and corrections</li>\n  </ul></li>\n <li>Maintain a friendly, efficient, and professional working relationship with all customers and employees</li>\n <li>Work with and support all aspects of our partnership business</li>\n <li>Follow Company procedures at all times</li>\n <li>Publicly support the mission, vision, and values of Dayton Freight Lines</li>\n <li>Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed</li>\n <li>Handle other daily admin requirements as assigned</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>Skillful in Microsoft Office Programs</li>\n <li>Excellent keyboarding skills</li>\n <li>Has worked in a fast paced environment and has excellent attention to detail</li>\n <li>Experience with handling a high volume of phone calls</li>\n <li>Exceptional communication and customer service skills</li>\n</ul>\n<h2>Benefits</h2>\n<ul>\n <li>Stable and growing organization</li>\n <li>Competitive weekly pay</li>\n <li>Quick advancement</li>\n <li>Customized training program</li>\n <li>Professional, positive and people-centered work environment</li>\n <li>Modern facilities</li>\n <li>Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.</li>\n <li>Paid holidays (8); paid vacation and personal days</li>\n</ul>\n<p></p>\n<p> </p>\n<p>CSR, Customer Service, family, culture, LTL, transportation, customer oriented</p>\n<h2>Physical Demands</h2>Hours are 09:30am - 06:00pm Monday through Friday.",
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          "streetAddress": "6450 Poe Ave",
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    "validThrough": "2027-01-06T05:00:00.000Z",
    "employmentType": "FULL_TIME",
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