Billing Support Manager - St Louis MO

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    "raw": "ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.\n The Billing Support Manager is a high-impact, strategic leader responsible for managing the day-to-day operations of the billing support function. This critical team serves as the primary intake engine for all billing inquiries coming from both internal teams and external clients. The Manager will lead a team through complex billing events, maximize operational efficiency, and support the broader billing ecosystem. We are looking for a creative thinker with strong business acumen and executive presence who can proactively identify opportunities and make strategic recommendations for leveraging AI and automation to streamline processes. This leader must excel at making independent decisions and building deep cross-functional relationships to effectively collaborate with sales, sales support, and other key internal stakeholders.\nWhat you will do\nDay-to-Day Operational Leadership: Oversee the daily operations of the billing support team, ensuring it serves as a highly responsive, effective centralized intake for all internal and external billing inquiries.\nProcess Optimization & Innovation: Creatively evaluate workflows and proactively make recommendations for integrating AI and automation tools to optimize repetitive back-office tasks and improve response times.\nComplex Issue Intake & Resolution: Take independent ownership of complex billing escalations and pricing disputes, executing swift, data-driven decisions to support the customer and sales lifecycle.\nEcosystem Collaboration: Build trusted partnerships and collaborate closely with sales, sales support, and other internal stakeholders within the billing ecosystem to align workflows from contract onboarding through deployment.\nData Insights & Storytelling: Monitor billing data and reporting metrics, converting complex performance records and intake trends into clear, strategic updates for leadership.\nTeam Development & Grit: Foster an agile, accountable, and customer-centric team environment, championing emotional intelligence and continuous learning to handle complex, high-volume billing events.",
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