Specialty Access Program Analyst

About eHealth As leaders in digital health innovation, we transform health care through connected health systems and advancing technology. With over 800 employees across 20 communities, we support IT infrastructure in 433 healthcare locations, ensuring seamless information-sharing and timely, effective patient care. We value a culture of strategic collaborating, trust and open dialogue. Our goal is to make Saskatchewan a leader and catalyst in digital health transformation, reshaping health care for the future. Help us put Saskatchewan at the forefront of digital health innovation. About the Role As a Specialty Access Program Analyst, you will play a key role in supporting the operational success of Referral Management Services (RMS). This position combines training, stakeholder engagement, and data-driven decision-making to improve access to specialty care. You will act as a bridge between leadership, internal operational teams, healthcare providers, and system partners to ensure consistent, efficient, and scalable processes across the province. This position requires strong collaboration, organizational skills, and the ability to translate operational needs into effective training, processes, and reporting. What You’ll Do Reporting to the Manager, Referral Services Operations, you will: • Design, develop, and deliver onboarding and ongoing training for Wait List Clerks across all specialties, ensuring consistency, accuracy, and alignment with operational standards. • Create and maintain training materials, model professional standards, and continuously identify and address training gaps to support evolving processes and team effectiveness. • Design and deliver training for specialists, medical office assistants (MOAs), and referring providers, ensuring clear understanding of referral processes, expectations, and system workflows. • Develop and maintain external training materials, provide ongoing support, and promote consistent adoption of RMS standards across all participating specialties. • Coordinate onboarding of new specialties, including documentation, system configuration, training materials, and stakeholder engagement to ensure readiness for go-live. • Maintain and update specialty information and documentation (e.g., capacity, provider changes, workflows) across systems and SharePoint, ensuring accuracy and clear communication to stakeholders. • Produce regular and ad hoc reports for internal and external stakeholders, ensuring timely, accurate, and actionable information. • Analyze data to identify trends, gaps, and performance insights, and support leadership by providing context and recommendations to inform decision-making. What You’ll Bring to the Team • Two-year diploma in office or business administration or a related field. An equivalent combination of education and experience may be considered. • Minimum of 3 years’ experience in an integrated IT environment, training, healthcare operations, or a related field. • Experience developing and delivering training to diverse audiences. • Demonstrated ability to coordinate processes and manage documentation effectively. • Knowledge of healthcare systems, clinical workflows, and referral processes. • Experience with data analysis and reporting. • Ability to collaborate with internal teams and external stakeholders. • Effective communicator with strong facilitation and relationship management skills. • Capacity to manage multiple priorities in a fast-paced, evolving environment. • Willingness to travel, as required. • Previous experience working within a government ministry or the Saskatchewan Health Authority (SHA) is considered an asset. Competencies Communication: Ability to clearly convey information to diverse audiences through effective verbal and written communication. Leadership: Ability to lead and facilitate discussions, support change initiatives, and align stakeholders through sound judgment and confident decision-making. Problem-Solving: Ability to troubleshoot issues, apply analytical thinking, and develop innovative solutions by synthesizing complex information and identifying root causes. Interpersonal: Ability to develop strong, collaborative relationships with stakeholders, fostering trust and credibility while effectively managing complex or sensitive interactions. Teamwork & Independence: Ability to work independently and collaboratively, contributing positively to team success while maintaining productive working relationships. Organizational: Ability to prioritize workload, manage multiple tasks, and meet tight deadlines in a fast-paced, evolving environment. Analytical: Ability to analyze data, processes, and systems to identify opportunities and recommend improvements that support decision-making. Technical: Knowledge of database concepts, SQL querying, Power BI, data extraction, reporting, and understanding of multi-tier system architecture and integration. Proficient in Microsoft Office tools and data analytics methodologies.. As one of Saskatchewan’s Top Employers this is Why You’ll Love Working Here • ​​Career paths and opportunity for advancement ​• Health, dental, and pension benefits • ​Maternity and parental leave top-up payments • ​Earned days off ​• Annual pay increases • ​Work that truly matters to the people of Saskatchewan​ Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today! We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences. Even if you don’t meet every single requirement, we’d still love to hear from you. Grade: SID 08 Anticipated Start Date: June 2026 Location: Regina (On-site)

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