Patient Navigator

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  "active_status": "active"
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  "location": {
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    "id": "322",
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    "location": {
      "city": "Denver",
      "state": "Colorado"
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    "departmentId": "18605",
    "locationType": "2",
    "jobOpeningName": "Patient Navigator",
    "departmentLabel": "Patient Care Coordinators",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Denver",
      "state": "Colorado",
      "postalCode": "80205",
      "addressCountry": "United States"
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    "datePosted": "2026-06-22",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-size: 12pt\">About Porch Light Health: </span></span></p>\n<p><span style=\"font-size: 12pt\">Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT), Methadone treatment, and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate<span> </span></span><span style=\"font-size: 12pt\">Patient Care Coordinator Medical Assistant<span> </span></span><span style=\"font-size: 12pt\">to join our growing team in a fast-paced, dynamic medical setting. </span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About the Patient Navigator Role:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Patient Navigator serves as a dedicated member of the Porch Light Health care team, helping patients overcome barriers that may interfere with their ability to access, engage in, and remain connected to treatment. Acting as a trusted guide and advocate, the Patient Navigator assists patients in navigating insurance coverage, financial assistance programs, transportation resources, community services, and other social determinants of health that impact recovery and overall well-being.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This role works closely with providers, Patient Care Coordinators, the Call Center, Revenue Cycle, and community partners to proactively identify and resolve challenges before they disrupt treatment. While not providing clinical services, counseling, case management, or social work services, the Patient Navigator plays a critical role in supporting patient engagement, retention, and successful treatment outcomes.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About You:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities and Duties:</span></p>\n<p><em><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Insurance and Benefits Navigation</span></em></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist patients with Medicaid enrollment, renewal, and eligibility maintenance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Conduct proactive outreach to patients approaching Medicaid renewal deadlines.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Educate patients regarding Medicaid requirements, workforce exemptions, reporting obligations, and other program requirements.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist patients in navigating Medicare, Marketplace (ACA), and other available insurance options.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Coordinate with Revenue Cycle and eligibility teams to address coverage concerns before treatment is interrupted.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Help patients understand insurance benefits as they relate to Porch Light Health services.</span></li>\n</ul>\n<p><em><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Financial Assistance and Affordability</span></em></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Educate patients regarding self-pay options, payment plans, scholarship programs, hardship assistance, and other financial resources.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist patients with completion of financial assistance applications and required documentation.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Work collaboratively with internal teams to identify solutions that support continued treatment engagement.</span></li>\n</ul>\n<p><em><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Transportation and Access Support</span></em></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assess transportation barriers that may impact appointment attendance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Connect patients with Medicaid transportation benefits, Uber Health resources, and other transportation programs.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Coordinate transportation support when appropriate to reduce missed appointments and treatment interruptions.</span></li>\n</ul>\n<p><em><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Patient Engagement and Retention</span></em></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Conduct outreach to patients who have missed appointments, disengaged from care, or are at risk of treatment interruption.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify and address non-clinical barriers affecting treatment adherence.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Partner with providers, PCCs, and operational teams to support patient re-engagement efforts.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist patients in resolving administrative, financial, or logistical challenges that may prevent them from remaining in care.</span></li>\n</ul>\n<p><em><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Social Determinants of Health Support</span></em></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Connect patients with community resources related to food insecurity, housing instability, employment assistance, utility assistance, legal aid, and other social needs.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist patients with applications and enrollment processes for programs such as SNAP and other public assistance programs.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain current knowledge of community resources available within assigned markets.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Build and maintain relationships with community organizations and resource providers.</span></li>\n</ul>\n<p><em><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Healthcare Navigation</span></em></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist patients in accessing primary care, specialty care, behavioral health services, and other healthcare resources as appropriate.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support patients in understanding and navigating healthcare systems and referral processes.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Help patients access telehealth services and address technology-related barriers to care.</span></li>\n</ul>\n<p><em><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Documentation and Reporting</span></em></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Document patient interactions and interventions in accordance with company policies and procedures.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Track outcomes related to patient assistance activities, including benefit enrollments, transportation interventions, resource referrals, and patient re-engagement efforts.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Participate in reporting and quality improvement initiatives focused on access, retention, and patient success.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Associate’s degree in Human Services, Healthcare Administration, Social Work, Psychology, Public Health, or a related field (preferred).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Equivalent combination of education, experience, and demonstrated success working with patients will be considered.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience in healthcare, patient services, customer service, care coordination, patient advocacy, community resources, insurance navigation, or social services (preferred).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience supporting underserved, vulnerable, or behavioral health populations (preferred).</span></li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Proficiency in insurance eligibility verification, EOB interpretation, and benefit navigation, including deductibles, copays, coinsurance, and out-of-pocket maximums. (Required)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to accurately determine and communicate patient financial responsibility for services. Experience with Medicaid, Medicare, ACA Marketplace, commercial insurance, and financial assistance programs. (Required) </span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Knowledge, Skills and Abilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Demonstrated ability to build trust and rapport with patients.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong problem-solving and resource navigation skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to manage multiple patient needs simultaneously.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong organizational and follow-up skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to work collaboratively across departments and community partners.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Commitment to patient-centered care and recovery support.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Success Measures</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Medicaid enrollments and renewals completed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Insurance coverage interruptions prevented.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Transportation barriers resolved.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Community resource referrals completed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Patients successfully re-engaged in treatment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Reduction in avoidable treatment disruptions due to non-clinical barriers.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Patient satisfaction and engagement outcomes.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Why This Role Matters</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">At Porch Light Health, we believe recovery should not be limited by transportation challenges, insurance complexities, financial hardship, or lack of access to community resources. The Patient Navigator helps ensure that patients have a knowledgeable advocate and guide who can help remove barriers and keep them connected to the care and support they need to succeed.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Work Setting &amp; Hours:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Majority will be remote with occasionally requirement of in-person, in clinic.  </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">8:00am - 4:30pm, M-F</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Benefits:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">401(k) </span></li>\n<li><span style=\"font-size: 12pt\">Dental insurance </span></li>\n<li><span style=\"font-size: 12pt\">Health insurance </span></li>\n<li><span style=\"font-size: 12pt\">Paid time off </span></li>\n<li><span style=\"font-size: 12pt\">Vision insurance </span></li>\n</ul>\n<p><br><br></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><em><span><span style=\"color: rgb(29, 28, 29)\">Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting.  However, if the position has not been filled, PLH may keep the application period open longer.</span></span></em></span></p>",
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    "minimumExperience": "Mid-level",
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