ServiceNow Program and Delivery Lead - CLEARED

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    "datePosted": "2026-05-29T04:00:00.000Z",
    "description": "<h2> Overview </h2>\n<p>Our client is seeking a <strong>ServiceNow Program and Delivery Lead </strong>to lead complex ServiceNow engagements across enterprise clients by combining delivery leadership, client relationship management, financial accountability, and Agile/Scrum expertise, while serving as a trusted advisor and delivery lead across multiple workstreams with deep implementation experience.</p>\n<p> </p>\n<p>This opportunity is <strong>remote with required travel</strong> to the DC area. Per our Federal Government Contract, candidates must be <strong>U.S. Citizens with an ACTIVE SECRET or TOP SECRET CLEARANCE. </strong></p>\n<h2> Responsibilities </h2>\n<ul>\n <li>Serve as the Project Management Office (PMO) lead, ensuring all projects meet defined milestones and deliver high-quality outputs.</li>\n <li>Identify and raise issues and risks as needed, escalating when appropriate to ensure timely resolution.</li>\n <li>Facilitate daily stand-ups and support adherence to Scrum methodologies, ensuring delivery aligns with ServiceNow implementation best practices.</li>\n <li>Manage core project management responsibilities, including scope definition, resource planning, client and partner status communications, and ongoing risk and issue management.</li>\n <li>Gain a clear understanding of project goals and ensure all deliverables are aligned to those objectives.</li>\n <li>Act as the single point of contact to promote collaboration and drive alignment and agreement with customers on proposed solutions.</li>\n <li>Establish and communicate quality expectations across the team to ensure consistent delivery standards.</li>\n <li>Partner with the team to plan and schedule work, including defect remediation and refactoring efforts, while proactively preventing the accumulation of technical debt.</li>\n</ul>\n<h2> Qualifications </h2>\n<ul>\n <li>8+ years of experience leading and managing ServiceNow implementations.</li>\n <li>Strong project management capabilities with the ability to drive initiatives from initiation through delivery.</li>\n <li>Solid experience with ITIL frameworks and Agile methodologies.</li>\n <li>Excellent verbal and written communication skills, along with strong problem-solving abilities, attention to detail, and interpersonal effectiveness.</li>\n <li>Ability to work independently, manage time effectively, and prioritize competing demands.</li>\n <li>Demonstrated creativity and confidence in independently leading and executing projects.</li>\n <li>Knowledge of business and management principles, including strategic planning, resource allocation, and production/operations methods.</li>\n <li>Proven experience driving complex issues to resolution through structured analysis and problem-solving.</li>\n <li>Strong ability to collaborate effectively across cross-functional teams and stakeholders.</li>\n</ul>\n<p><strong>Preferred Qualifications:</strong></p>\n<ul>\n <li>Bachelor’s degree in Computer Science, Information Technology, or a related field.</li>\n <li>Formal training and/or experience in complex program management.</li>\n <li>Strong understanding of ITIL processes and enterprise IT operations.</li>\n <li>Excellent communication, problem-solving, and stakeholder management skills.</li>\n <li>Background in security architecture, compliance frameworks, and data governance.</li>\n <li>Prior consulting or client-facing experience.</li>\n</ul>\n<h2> </h2>\n<ul>\n <li><em>W2 Hourly rate starts at $70. Pay rates are based on experience, qualifications, and location, and are subject to change at any time.</em></li>\n <li><em>Benefits vary by compensation type and may include paid time off (PTO), medical, dental, and vision coverage, life insurance, long-term disability insurance, a 401(k) plan, and additional optional benefits.<strong></strong></em></li>\n</ul>\n<p><em><strong>4 Reasons to Join The Squires Group, Inc.:</strong> </em><em>1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.</em><em>2. Work-Life Balance - We work hard; we work smart and have quality time for family and \"life.\" </em><em>3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.</em><em>4. We Care About You – We help you meet your career goals and continuously support your efforts in the field.</em></p>\n<p> </p>\n<p><em><strong>Check out our Referral Program!</strong></em><em>The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.</em></p>\n<p> </p>\n<p><em><strong>The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.</strong></em></p>\n<p> </p>\n<p>#LI-EK1#LI-Hybrid#CJ</p>",
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