Bilingual Customer Service Representative

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  "source_hash": "014ecfeb92b600f61e81654e4c8f1de4ddbd2421a9aad03487748b22400fef35",
  "last_changed_at": "2026-06-06T10:23:09.968Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Birmingham, Alabama, United States",
    "city": "Birmingham",
    "region": "AL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 18,
  "salary_min": 16,
  "inferred_at": "2026-06-06T10:23:09.955Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Birmingham, Alabama, United States",
      "city": "Birmingham",
      "region": "AL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "list_job": {
    "id": "35",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Birmingham",
      "state": "Alabama",
      "country": "United States",
      "province": null
    },
    "departmentId": "18664",
    "locationType": "1",
    "jobOpeningName": "Bilingual Customer Service Representative",
    "departmentLabel": "100 - Cullman Call  COGS",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2025-02-12",
    "atsLocation": {
      "city": "Birmingham",
      "state": "Alabama",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About Guideway Care*</span></span></p>\n<p><span style=\"font-size: 12pt\">Guideway Care is <span style=\"font-weight: bold\">The Patient Activation Company™</span>. We don't just \"engage\" patients; we <span style=\"font-weight: bold\">activate</span> them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their \"next right action.\"™</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px; font-weight: bold; text-decoration: underline\">Job Summary:</span></p>\n<p><span>We are seeking motivated individuals who are eager to join the healthcare industry. As a member of our Bilingual Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care. </span></p>\n<p><br></p>\n<p><span><span style=\"font-weight: bold\">We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow! Varying shifts available! </span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 16px; font-weight: bold; text-decoration: underline\">Essential Functions:</span></span></p>\n<ul>\n<li><span>Answer telephone promptly and in a polite and professional manner</span></li>\n<li><span>Obtain and enter accurate demographic information into electronic medical record</span></li>\n<li><span>Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization</span></li>\n<li><span>Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels</span></li>\n<li><span>Meets and exceeds call volume standards</span></li>\n<li><span>Adheres to all HIPAA policies</span></li>\n<li><span>Adheres to all Sequence Health policies</span></li>\n<li><span>Direct calls to other departments as needed</span></li>\n<li><span>Use sound judgment in handling calls, especially with upset patients</span></li>\n<li><span>Understanding of when to escalate calls to physicians/practice manager/triage nurse</span></li>\n<li><span>Make reminder calls as requested</span></li>\n<li><span>Make calls to reschedule appointments when necessary</span></li>\n<li><span>Provide assistance with call backs and other projects as call volume permits</span></li>\n<li><span>Any other duties necessary to drive our values, fulfill our mission, and abide by our company values</span><br></li>\n</ul>\n<ul>\n<li><span>Excellent customer services skills </span></li>\n<li><span>Capable of multi-tasking in a fast-paced environment</span></li>\n<li><span>Remain calm and courteous under pressure </span></li>\n<li><span>Proficient with computers and navigating web-based applications</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position. </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px; font-weight: bold; text-decoration: underline\">Required Skills/Abilities:</span></p>\n<ul>\n<li><span>1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment</span></li>\n<li><span>1+ years experience working in a call center preferred</span></li>\n<li><span>1+ years experience working in a medical or healthcare environment preferred</span></li>\n<li><span>Previous medical scheduling experience preferred</span></li>\n<li><span>Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet</span></li>\n<li><span>Ability to handle confidential and sensitive information</span></li>\n<li><span>Ability to handle a \"call center\" environment: work quickly and multi-task</span></li>\n<li><span>Ability to multi-task using several systems and multiple monitors at the same time</span></li>\n<li><span>Proficient with technology, software applications, and phone systems</span></li>\n<li><span>Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results </span></li>\n<li><span style=\"font-weight: bold\">Bilingual in English and Spanish</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px; font-weight: bold; text-decoration: underline\">Supervisory Responsibilities:</span><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px; font-weight: bold\">  None</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px; font-weight: bold; text-decoration: underline\">Travel Requirements</span><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px; font-weight: bold\">: 0%</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px; font-weight: bold; text-decoration: underline\">Work Authorization:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Guideway Care </span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 16px\">does not offer Immigration or work visa sponsorship</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px; font-weight: bold; text-decoration: underline\">Total Rewards:</span></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">The target salary range for this role is $16</span><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\"> - $18 per hour</span><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">. An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px; font-weight: bold\">In addition, team members enjoy …</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Benefits package including:</span></p>\n<ul>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Medical Insurance</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Vision Insurance</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Dental Insurance </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Flexible Spending Account (FSA), </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Company paid short- and long-term disability, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Employee Assistance Program, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Life Insurance, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Accident insurance, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">and other voluntary benefit programs for employees and their eligible dependents.</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">401(k) retirement plan with a company match</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px; font-weight: bold; text-decoration: underline\">Essential Duties and Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Able to work remotely at home in a private HIPAA compliant workspace</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Able to house company equipment needed to perform job</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Broadband Internet Access</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Internet download speed must be at least 24 mbps and upload speed at least 4 mbps</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Immigration or work visa sponsorship will not be provided </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\"> Physical Demands:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Ability to hear in normal range and wear a headset / earpiece</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Good visual acuity to read computer screens, scripts, forms etc.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">May sit 100% of the time when taking calls</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 16px\">Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px; font-style: italic\">We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.</span><br></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px; font-style: italic\"><span>Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px; font-style: italic\"><span>* Guideway Care is the parent company of Sequence Health. This position is employed by Sequence Health.</span></span></p>",
    "compensation": "$16 - $18 Hourly",
    "departmentId": "18664",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Bilingual Customer Service Representative",
    "departmentLabel": "100 - Cullman Call  COGS",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://guidewaycare.bamboohr.com/careers/35",
    "employmentStatusLabel": "Full-Time"
  }
}