Customer Success Manager Benelux

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    "location": {
      "city": "Antwerp",
      "state": "Antwerp",
      "postalCode": "2000",
      "addressCountry": "Belgium"
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    "datePosted": "2025-10-16",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>Get in charge with Wallbox!</em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">About the Role:</span></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Customer Success Manager (CSM) is responsible for ensuring successful customer onboarding, adoption, and satisfaction across Wallbox’s AC and DC charging solutions. The CSM drives customer retention and renewal, identifies technical and commercial growth opportunities, and acts as a trusted partner for customers throughout their lifecycle.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Key Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Lead customer onboarding, including training, documentation, and initial deployment support.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure smooth installation, commissioning, and integration of AC and DC products.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Requirements:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">3–5+ years</span> in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management), preferably in <span style=\"font-weight: bold\">infrastructure, energy, or EV charging</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proven track record <span style=\"font-weight: bold\">managing large, complex accounts</span> and multi-stakeholder relationships.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong <span style=\"font-weight: bold\">relationship management and consultative skills</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Technical understanding of <span style=\"font-weight: bold\">hardware/software solutions</span>, ideally in <span style=\"font-weight: bold\">energy or mobility</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Familiarity with <span style=\"font-weight: bold\">public tender processes, regulatory frameworks, and large contract negotiations.</span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Skills &amp; Competencies:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent <span style=\"font-weight: bold\">communication and interpersonal skills</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to <span style=\"font-weight: bold\">identify opportunities</span> for upsell and growth within customer accounts.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong <span style=\"font-weight: bold\">problem-solving and project management</span> skills.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to work effectively in <span style=\"font-weight: bold\">cross-functional, international teams</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Dutch + French and English Speaker.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Benefits:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Hybrid work </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Arial; font-size: 10pt\">Eco voucher</span></li>\n<li><span style=\"font-size: 10pt\">Health Insurance</span></li>\n<li><span style=\"font-size: 10pt\">Office in WeWork coworking space</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Please submit your resume in English</span></p>\n<p><span style=\"font-size: 10pt\"><em>*At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We aim to cultivate a more equitable workplace.</em></span></p>",
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